You can customise the 'Event confirmation email' an attendee receives when they're sent a ticket for your event. This is useful if you want to provide extra information, such as directions to the event, the refund policy, or if you want attendees to bring photo ID to the event.
💡 This help article is related to an email template released on 15th June 2023. If you created your box office before then, please see How to edit your order confirmation email.
Editing your event confirmation email for all of your events
To change your event confirmation email for all of your events, open 'Box office settings' from your Ticket Tailor dashboard.
Choose 'Confirmation emails' from the side menu.
In the box called 'Event confirmation email', select 'Edit'.
By default, you'll see the event editor for 'in-person' events. If you're running an online event, use the dropdown to change the template for 'Online events'.
Here, you can edit your event confirmation email as you would when editing an email. Use the formatting buttons to bold or italicise certain parts of the text, insert images, or turn text into links.
Use the people icon to add 'Placeholders'. These can be used to automatically place some attendee or event details into the event confirmation email. Click the 'Placeholders' button, and choose the field from the drop-down menu.
When you're done, click the button marked 'Save'.
Editing your event confirmation email for a specific event
To edit event-specific confirmations, go to the 'Events' section of your dashboard.
Find the event you want to edit, and click to open it.
Next, choose 'Event confirmation' from the side menu.
Click the button marked 'Event specific order confirmation' and edit as above.
💡 Things to note
An 'Event confirmation email' contains the tickets or online event link for attendees of your event, and is sent automatically when someone buys a ticket or registers for an event in your box office.
Event confirmation emails can also be sent to imported attendees.
An 'Order confirmation email' is sent every time someone places an order in your box office. This includes:
Buying a ticket or registering for a free event in your box office.
Ordering a Product from your Store.
Read more on how to edit your order confirmation email.