You can easily bulk cancel your orders, which automatically voids any associated tickets, to stop them getting scanned at the door.
💡 If you need to control ticket type validity at the door, you may want to filter your check-in app to manage check-in.
How to void ticket orders in bulk
In the Orders section of your dashboard, use the search box or filters to generate a list of all of the orders with tickets you'd like to vod.
You can also select specific orders using the checkboxes if there is a small group of customer tickets you need to void.
Use the Actions dropdown to select Cancel/refund.
Enter the cancellation reason to send to your buyers (e.g. "Event cancelled").
Use the dropdown to choose if you want to refund your customers and your preferred refund method.
Review and confirm your cancellation at the next step.
Cancel and optionally refund if you're happy with the summary. This automatically voids tickets associated with the orders.
💡 Things to note
You can't void imported tickets or tickets issued via API or MCP from your Box office. You will need to do this via API.