How to finish setting up your Membership
When you buy a membership, you will see the option to complete your membership after you've completed your payment.
This includes providing your full name, email address and a Membership photo (if applicable).
Follow the prompt to start your Membership setup. You’ll need to fill in required information such as:
Your full name
Email address
Uploading a Membership photo (if requested by the event organiser)
If the details match the buyer’s, tick the box ‘Use ticket buyer details’ to pre-fill the information.
Important: Your Membership will be issued once all required details have been completed and you click 'Get Membership'.
When completed, you’ll get your Membership details in a new email sent to the email address you entered.
If you filled in the details for someone else, it will be sent to the email address you entered in the self-serve portal.
A note on pending payments
For certain payment methods, such as bank transfer or cash payments, you’ll see the below message when you have completed your order:
If this shows, you'll first receive your confirmation email as standard.
When the event organiser has confirmed that your payment has been received, you will receive an email with instructions on how to set up and activate your membership.
The email will include a link to your personal self-serve portal. Click the link to 'Add membership details'.
In the portal, follow the prompt to start your Membership setup. You’ll need to fill in required information such as:
Your full name
Email address
Uploading a Membership photo (if requested by the event organiser)
When completed, you’ll get your Membership details in a new email sent to the email address you entered.
💡 Things to note
You will only receive your Membership QR code once the membership details have been filled in.
The Membership officially starts after you complete the setup - not when you purchased it (unless you completed your membership details as part of the booking process).
Once details are filled in, you cannot edit them.