An existing event to import the tickets into.

Existing ticket types that you would like to import tickets to.

Enough capacity for each ticket type to add the extra tickets to.

A .csv file for each ticket type you want to import.

Either: A positive ticket credit balance or payment details set up.

Open your event or occurrence, and click on ‘Issued tickets’ from the left-hand menu.

Click ‘Import tickets’ at the top-right of the import tickets page.

Select ‘Choose file’ or drag and drop your .csv file into the importer, and click ‘Upload’.

Review your imported data. Any errors will be highlighted in red so that you can fix them and re-upload your file.

Click ‘Next’ if you are happy to import the tickets in your columns.

Select the ticket type, to which you want to add your imported tickets to from the dropdown and click Import tickets.

To import custom details to your tickets, you can add extra columns to your CSV before you import it.

Your custom questions will be visible in the check-in app, and if you fetch your issued tickets via the API. Your custom details won't be available on the doorlist.

✅ Imported tickets will appear on your doorlist.

✅ Imported tickets will appear in your check-in app.

✅ You can scan your imported barcodes using your check-in app.

✅ Imported tickets will appear in your total ticket counts.

✅ You can send new ticket vouchers to your imported attendees using an email broadcast, or as you import them.

❌ Imported tickets won’t add to your event revenue - you should account for this revenue separately.

❌ Imported tickets won’t show on your ‘Orders’ page - you can access imported tickets in the Issued Tickets list.
❌ If you need to send an email broadcast to imported attendees, you will need to make a copy of an existing broadcast and set the recipients as 'imported ticket holders'.

❌ You can't import seated tickets. You can take these off-sale manually from your 'Seating chart' tab in your event, and add the orders as a 'hidden' ticket type.