The Check-in app makes it easy to manage entry at your event across multiple devices.
Downloading the Check-in app
💡 The Check-in App requires Android 8+ or iOS 13.4+ to run on your device.
Inviting teammates to the Check-in app
How to invite your team to the check-in app from your Ticket Tailor dashboard
Click the 'Box office settings' option from your main navigation of the admin panel, and then click 'Check-in app users'.
Click 'Add user' to create a user login for the app. Enter their name, email and select what events the user should be able to access. Click Save.
You can also use the checkboxes to decide if the user should see sensitive data, or if this should be hidden from your door staff.
Select the checkbox called 'Send login link' to send their login details to their email.
How to log in to the app on your check-in device
Ensure the Check-in app has been downloaded and installed.
Open the link in the sign in email.
The app will log you in and show you the events available for check-in.
Having trouble logging in?
The app password is a unique, auto-generated password, and not the password you use to log into your Ticket Tailor account.
The magic login link expires after the first use or after 24 hours, whichever comes first, and has to be resent via your Ticket Tailor account after this.
To manually find the password for each user, open the check-in app users, where you can see a section called 'Password'. Click the button that says 'Show.' A password should appear.
💡 Things to note
The name entered when inviting a new check-in app user will appear on reporting of who checked-in each ticket.
Instead of a person’s name, you can enter the name of a device or of a gate/entry point if that is more helpful for reporting and device management.