Ticket Tailor

What steps you need to take when cancelling an event

How to cancel an event

The steps we advise if you need to change or reschedule your event date or time.

Head to 'Orders' and then open the order and follow the steps to cancel, and optionally refund.

How to offer an exchange or store credit for a ticket refund.

If a ticket buyer has booked for the wrong date, you can move their order to another event, or another date or time in your event series.

You can issue a partial refund directly from your bank or payment processor (your Stripe or PayPal or Square account).

Cancel and optionally refund multiple orders in one go from your orders page

If your buyer cancels an order by mistake, they need to rebook.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

{assigneeName} needs more information from you