Cancellations and refunds
By Rhio and 3 others4 authors16 articles
- How to cancel an eventWhat steps you need to take when cancelling an event.
- How to postpone an eventInform your ticket buyers, and then update the event details.
- How to cancel or refund an orderHead to 'Orders', open the order and follow the steps to cancel and optionally refund.
- How to cancel an order and send a voucherHow to offer an exchange or store credit for a ticket refund.
- How to move an order to another event in your box officeIf a ticket buyer has made a mistake with their booking, you can move their order to another event, or another date or time in your event series.
- How to refund one ticket in an orderHead to 'Orders' and click cancel/refund to partially refund an order and cancel order line items.
- How to void individual tickets in an orderHead to 'Orders' > 'Ticket details'
- How can I report on all orders made using a refund to voucher code?
- How to cancel and refund orders in bulkCancel and optionally refund multiple orders in one go from your 'Orders' page.
- Can I reinstate a cancelled order?If your buyer cancels an order by mistake, they need to rebook.
- How to add a reschedule feeContact customer support to enable this feature.
- How to cancel an order with an outstanding payment planHow to cancel an order with an outstanding payment plan.
Refund Protection
Give your buyers extra piece of mind
- How to offer Refund Protection to your customersOffer ticket protection to your buyers, so they can claim a hassle-free refund for unforeseen circumstances like illness or travel issues.
- How refund protection billing worksTrack your refund protection sales from 'Billing', then click the 'Refund Protection' tab.
- Understanding the one-year eligibility limit for Refund ProtectRefund Protect is only available for events that end within one year in the future.
- Are tickets and Refund Protection subject to US sales tax in my state?This article provides a summary of whether you may need to collect sales tax from your customers in your US jurisdiction for ticket revenue and Refund Protection.