When you create a Ticket Tailor event, you'll start off with a basic checkout form which just asks for your ticket buyer's name and email.
You may want to ask more questions when your ticket buyer places their order, to help you to run your event, or so you can collect your customer data for marketing.
This tutorial will show you how to customise your checkout form so that you can collect all of the data you need.
How to customise your checkout form for all of your events
If you're running lots of events, and want to collect the same checkout form data for all of your events, follow these steps:
From the 'Box office settings' section of your dashboard, choose 'Checkout form' from the side menu.
You can edit the label wording of the compulsory 'Buyer only' questions (those showing a red *) using the pencil icon.
With most of the standard questions, you can only edit the wording, but in the case of the Address question, you can choose between UK, US, and Canadian addressing styles (so ‘zip code’ vs ‘postcode’, for example).
You can also delete questions (with the exception of Name and Email) using the trash can icon, and reorder the questions by clicking and dragging the directional-arrow icon.
To add a new question click either the button marked 'Add a buyer only question' or 'Add an attendee question'.
💡 'Buyer only' questions will be asked once, whereas attendee questions will be asked per ticket, which is useful when you need an answer from every attendee (for example dietary requirements).
Here you can choose the type of question you want to ask - for example, a single line of text, an answer from a drop-down list of options, radio buttons or checkboxes. You can also choose whether or not the question should be compulsory.
When you’re done, click the 'Save custom question button'.
Your customer's answers to your checkout form questions will appear in your doorlist, on the check-in app and in your order export.
How to customise your checkout form for a specific event
Any checkout form questions you create under 'Box office settings' will be asked to attendees for ALL of your events. To ask event-specific questions, go to the 'Events' section of your dashboard, find your event and choose 'Edit checkout form' from the side menu.
Choose the button called 'Event specific checkout form'.
Customise your questions.
Any event with an event specific checkout form set will override the global checkout form.
💡Things to note:
All of your data belongs to you - Ticket Tailor doesn't see or touch your customer data.
Your customer's answers to your checkout form questions will appear in your doorlist, on the check-in app and in your order export.