When you create a Ticket Tailor event, your default checkout form just asks for your ticket buyer's name and email.
You may want to collect more information upfront when your customer places their order, for example if you need more information to run your event, or so you can collect your customer data for marketing.
This help article shows you how to customise your checkout form so that you can collect all of the data you need.
How to customise your checkout form
How to edit the default checkout form questions
For every order, you must ask your buyer to add a name and email
You can edit the label wording of the compulsory 'Buyer only' questions (those showing a red *) using the pencil icon.
With most of the standard questions, you can only edit the wording, but in the case of the 'Address' question, you can choose between UK, US, German and Canadian address formatting (for example, 'zip code' vs. 'postcode').
You can also delete questions (with the exception of Name and Email) using the bin icon, and reorder the questions by clicking and dragging the directional-arrow icon.
How to add custom questions to ask your ticket buyers
To add a new question, click either the button marked 'Add a buyer only question' or 'Add an attendee question'.
'Buyer only' questions will be asked once, whereas attendee questions will be asked per ticket, which is useful when you need an answer from every attendee (for example, dietary requirements).
Choose the formatting for your question. For example, a single line of text, an answer from a drop-down list of options, radio buttons or checkboxes.
You can also choose whether or not the question will be compulsory by ticking the 'Required' checkbox.
To ask a question based on a specific ticket or product purchased, use the checkbox called 'This question only applies to some ticket types', or 'Only show this question when a product has been purchased'.
When you’re done, click 'Save custom question'.
How to find answers to your checkout form questions
Your customer's answers to your checkout form questions will appear in your doorlist, on the Check-in app and in your order export.
How to customise your checkout form for all of your events
From the 'Box office settings' section of your dashboard, choose 'Checkout form' from the side menu.
How to customise your checkout form for a specific event
Any checkout form questions you create under 'Box office settings' will be asked to attendees for all of your events. To ask event-specific questions, go to the 'Events' section of your dashboard, find your event and choose 'Checkout form' from the side menu.
Choose the button called 'Event specific checkout form'.
Customise your questions.
An important aspect when using the event-specific checkout form is that the attendee questions can be assigned to specific ticket types, if you only want to ask a question relevant to a specific ticket.
Any event with an event specific checkout form set will override the global checkout form.
💡Things to note
All of your data belongs to you — Ticket Tailor doesn't see or touch your customer data.
Your customer's answers to your checkout form questions will appear in your doorlist, on the Check-in app and in your order export.
Some of the recommended 'Buyer only' questions will be hidden from customers if you delete them, but you will see them as hidden in your checkout form.