When you create a Ticket Tailor event, your default checkout form just asks for your ticket buyer's name and email.
You may want to collect more information upfront when your customer places their order, for example if you need more information to run your event, or so you can collect your customer data for marketing.
This help article shows you how to customise your checkout form so that you can collect all of the data you need.
How to customise your checkout form
How to edit the default checkout form questions
For every order, you must ask your buyer to add a name and email.
You can edit the default questions for all events by heading to Settings, then Checkout form.
You can edit the label wording of the compulsory Buyer questions (those showing a red *) using the pencil icon.
By default, your checkout form will ask buyers to confirm their email address by entering it twice.
You can turn this off by clicking on the pencil icon for the Email question and unchecking the box that says Customers have to enter their email twice to avoid typos.
In the case of the Address question, you can choose between UK, US, German and Canadian address formatting (for example, 'zip code' vs. 'postcode'), but you can't edit the label wording - it will say 'Address'.
By default, Mobile Phone Number and Address will be hidden. If you want to add these you may need to click on the 'eye' icon to edit them before saving.
If you have WhatsApp/SMS event reminders enabled, Mobile Phone Number becomes a compulsory question at checkout.
You can also delete questions (with the exception of Name and Email) using the bin icon, and reorder the questions by clicking and dragging the directional-arrow icon.
How to add custom questions to ask your ticket buyers and attendees
To add a new question, you'll see three sections with different buttons:
Buyer questions – Click Add a buyer question to ask something once per order.
Event questions – Click Add an event question to ask something once for each event (or event occurrence) in the order. These are useful if you have Multi-checkout enabled in your Box office.
Attendee questions – Click Add an attendee question to ask something for every ticket issued.
Choose the formatting for your question, from:
Single line text
Select answer from drop-down
Select answer from radio buttons
Select answer from checkboxes
Terms and conditions agreement
Enter a date
Buyer questions also have options to:
Opt in to receive marketing emails
Gift aid declaration for donations
You can choose whether or not the question will be compulsory by ticking the Required checkbox.
Under the advanced options, you can select the Allowed input, Max length and Min length for a single line of text. For example, to only accept numbers in an answer, click Advanced options, then select 0-9 (no spaces) within the Allowed input dropdown.
You can also set the minimum and maximum age restriction for date of birth within the advanced options if you have selected Enter a date for What kind of response do you want?.
To ask a question based on a specific ticket or product purchased, you'll need to do this using an attendee question when customising your checkout form for a specific event.
Use the checkbox called This question only applies to some ticket types, and select which tickets you'd like to include.
When you're done, click Save custom question.
How signature fields work
When adding a Terms and conditions agreement question, you can add a signature capture field to your checkout form, which allows ticket buyers to sign digitally during checkout. This is useful for collecting consent, waivers, or agreements. To add this, choose the Signature option under Agreement type.
When your ticket buyer reaches a signature field during checkout, they'll have two options for providing their signature:
Draw – Your ticket buyer can draw their signature using their mouse, trackpad, or touchscreen.
Type – Your ticket buyer can type their name, which will be displayed in a cursive font style. This option is particularly helpful for accessibility and for those who find it difficult to draw with a mouse.
When your ticket buyer adds their signature, they'll see a preview of it in the checkout before completing their order.
How to find answers to your checkout form questions
Your customer's answers to your checkout form questions will appear in your doorlist, on the Check-in app and in your order export.
How to customise your checkout form for all of your events
From the Settings section of your dashboard, choose Checkout form from the side menu.
How to customise your checkout form for a specific event
Any checkout form questions you create under your Box office Settings will be asked to attendees for all of your events. To ask event-specific questions, go to the Events section of your dashboard, find your event and choose Checkout form from the side menu.
Choose the button called Event specific checkout form.
Customise your questions.
An important aspect when using the event-specific checkout form is that the attendee questions can be assigned to specific ticket types, if you only want to ask a question relevant to a specific ticket.
Any event with an event specific checkout form set will override the global checkout form.
💡 Things to note
All of your data belongs to you - Ticket Tailor doesn't see or touch your customer data.
Your customer's answers to your checkout form questions will appear in your doorlist, on the Check-in app and in your order export.
Some of the recommended Buyer questions will be hidden from customers if you delete them, but you will see them as hidden in your checkout form.
If you add the Mobile Phone Number question to your checkout form, the phone country code will automatically match your event's venue country. If you haven't set a venue country, it'll use your box office's country instead.