Ideal for venues, festivals, recurring events and regular event organisers, Multi-checkout lets your customers add tickets for multiple events to their ticket basket and check-out in one transaction.
This creates a smooth buying experience, and can help increase your average order value compared to the default of customers paying separately for each event.
This article shows you how to add Multi-checkout to your Ticket Tailor box office, in three quick clicks.
Please note: Your buyers can still buy tickets for just one event at a time if youâve added multi-checkout to your box office. This setting simply allows them to add more events to their cart if they want to - and we bet they do!
đĄ If you canât see the multi-checkout on your box office, you may need to update your confirmation emails. Please email customer support via hi@tickettailor.com to ask to update your emails and add multi-checkout.
How to activate multi-checkout
Head to âSettingsâ then select âMulti-checkoutâ from the left-hand menu.
Click 'Activate Multi-checkout'.
When you activate multi-checkout, you'll see a summary of how it affects your box office settings. Read the summary to understand what will change.
Select âActivate multi-checkoutâ.
Thatâs it! Your customers will now be able to pay for tickets for more than one event in a single purchase.
How to disable multi-checkout
Head to âSettingsâ then select âMulti-checkoutâ from the left-hand menu.
Click 'Deactivateâ in the box called âMulti-checkout statusâ.
Multi-checkout will now be turned off.
Event settings and multi-checkout
When you use multi-checkout, some of your event settings need to be the same for all of the events you have in your box office.
If you want to have different settings between your events, you can disable multi-checkout.
Transaction fees - Your default box office transaction fee will apply to all orders. Any event-specific transaction fees will be ignored.
Payment methods - We recommend making sure that all events and your store in your box office use the same payment method (Stripe, PayPal or Square account).
Payment methods are only shown if they work for everything in the basket. If a ticket buyer adds tickets from events with different payment methods, there may not be a payment method that applies to all of their items. When this happens, checkout cannot be completed and ticket buyers will see a message asking them to remove some items and try again.
Currency - We recommend that all events in your box office are in the same currency.
Ticket buyers can only buy items that use the same currency in a single cart order.
If a ticket buyer tries to add an event or product with a different currency to items already in their cart, theyâll be asked to start a new cart. Starting a new cart clears their existing cart and continues with the new selection. They can also cancel and check out their current cart first.
Tax - Events can have different tax rates in the same multi-event order.
How your ticket buyers experience multi-checkout
The checkout form will contain questions for all of the events in the cart.
By default, order-level checkout questions (like buyer name/email) are only asked once per cart.
By default, event-specific checkout questions will be asked per event.
To ask order-level or event specific questions for each event or occurrence in the cart, check the box âAsk for every occurrence?â when editing your checkout form.
Attendee questions will be asked for every ticket in the cart.
If two events have different buyer name formats (e.g. full name vs first/last name), the form defaults to first/last name.
If two events have different formats for other buyerâs details (address/phone/email), the form will default to the format of the first event the buyer added to their cart.
When ticket buyers buy tickets for multiple events, theyâll receive one order confirmation email, plus a separate event confirmation email for each individual event in their cart.
For example, if your buyer bought tickets to an ice skating event and a light show, they would get 3 emails:
An ice skating event confirmation (their tickets)
A light show event confirmation (their tickets)
An order confirmation (their payment confirmation)
Multi-event order management
Self-serve
Your ticket buyers can manage their order via self-serve as long as all of the events in the order meet your self-serve conditions.
For example, if you allow cancellations up to 24 hours before the event, and all of the events in your customerâs order are more than 24 hours in the future, they can cancel their order.
However, if your customer has been to one event (so one event is in the past), another event is in 12 hours, and their final event is in 48 hours, they canât cancel or manage their order via self-serve. They will need to contact you to make changes to their order.
Tickets for recurring events canât be rescheduled via self-serve if customers have bought their tickets in a multi-event order.
As an alternative, you could allow cancellations with a full refund via a voucher code so buyers could cancel and rebook with a voucher.
Cancellations
You can cancel an entire multi-event order from the orders page.
You can partially refund a multi-event order from the orders page.
To cancel an entire event:
First, take the event off-sale.
Then filter your orders page to show orders for that event.
Partially refund the tickets for that event one by one, without cancelling the order. (Cancelling the order would cancel any tickets for other, non-cancelled events which are also in that order).
Refunds
Refunds can be done for whole orders or issued as partial refunds.
Rescheduling and transfers
To reschedule a multi-event order, you can cancel the order and rebook it.
To reschedule some of the tickets or events in a multi-event order, you can partially refund an order and rebook the specific events or tickets that need to be changed.
To allow your customer to rebook their own tickets, we recommend setting up self-serve cancellations with full refunds to a voucher. Then your customer can cancel and rebook their orders themselves.
You canât directly reschedule tickets purchased in multi-event orders.
Adding a widget with Multi-checkout to your website
If you sell tickets on your website through an embedded widget you might want to add an extra 'cart widget', to keep your customer's cart available to them as they navigate around your site.
đĄ We would recommend adding a custom domain to your box office if using the cart widget, for a better, fully embedded buyer experience.
The cart widget is a small floating icon that lets customers view and manage their cart from any page on your website. This is useful if you use different event widgets on different pages of your site.
Please note: The regular widget will work with multi-checkout. The cart widget is totally optional.
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How to set up the cart widget
From the 'Promote' section of your dashboard, choose 'Website embed codes' from the side menu.
Scroll down to the 'Cart widget' section.
You'll see a preview of how the cart widget will look. To customise the colours, click 'Edit widget colours'. This will take you to a page where you can choose colours for the icon, background, count badge, and count background.
Copy the HTML code from the text area labelled 'Website code'.
Paste this code into your website where you want the cart widget to appear (typically in your site's header or footer so it appears on every page).
đĄ Things to note:
Only Box office owners can activate Multi-checkout on your box office.
ââWhen you activate multi-checkout on your box office, clicking âActivate Multi-checkoutâ will reset any checkout sessions currently in progress. We recommend activating this at a quiet time for sales, or before putting events live.
You canât currently see or manage multi-event orders via the API.
You can only place single in-person orders via the check-in app, even when multi-checkout is active for your box office online ticket sales.
Multi-event orders can include tickets and products, and events and store items.
If your ticket buyer sees an error saying âno payment methods availableâ this is usually because your events have different payment methods selected. (E.g. one event has Stripe and the other has PayPal). You will need to match the payment method settings for your events to resolve this problem, and allow your buyer to complete the order.
You canât place an admin multi-checkout order if some of your events are published and some of them are in draft. They all need to have the same status for test multi-checkout orders.