How to edit your Order confirmation email

Anyone who makes an order through your Ticket Tailor Box Office will receive this email containing a summary of their order.

Rhio avatar
Written by Rhio
Updated over a week ago

This help article is about a new email template released on June 15th 2023. If you created your box office before then, please see: How to edit your order confirmation email.

You can customise the 'Order confirmation email' a buyer receives when they place an order for a ticket or product in your box office. This is useful if you want to provide extra information, such as product confirmations, T&C's, or send an invoice.

Editing your Order confirmation email

If all of the events you create are going to require the same confirmation email, follow these steps:

  • From the 'Box office settings' section of your dashboard, choose 'Confirmation emails' from the side menu.

  • In the box called 'Order confirmation email', select 'Edit'.

  • Here you can edit your Order confirmation email as you would when editing an email. Use the formatting buttons to bold or italicise certain parts of text, insert images, and turn text into links.

  • Use the people icon to add 'Placeholders'. These can be used to automatically place some buyer details, or order details, into the order confirmation email. Click the 'Placeholders' button and choose the field from the drop-down menu.

  • When you’re done, click the button marked 'Save'.

What is the difference between an Event confirmation email and an Order confirmation email?

An Order confirmation email is sent every time someone places an order in your box office. This includes:

  • Buying a ticket or registering for a free event in your box office.

  • Ordering a product from your store.

An Event confirmation email contains the tickets or online event link for attendees of your event. An event confirmation email is sent automatically every time someone buys a ticket or registers for an event in your box office.

Event confirmation emails can also be sent to imported attendees.

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