💡 This article is about moving a booking between occurrences in an event series. To move a booking between different events in your box office, refund to a voucher and rebook.
How to transfer an order in a recurring event without overrides and/or seating charts
Open your orders tab and click on the order you want to transfer.
Click the 'Transfer order' button.
Select the new occurrence where you wish to move the booking.
If you have lots of future dates and/or times, you can use the filters to make the list smaller.
Click ‘Transfer’.
Your order will be transferred and your ticket buyer will be sent a confirmation of their new event date or time.
How to transfer an order in a recurring event with overrides and/or seating charts
💡 This feature is new. If you need it now, please ask customer support to add it to your box office early.
Open your 'Orders' tab and click on the order which you want to transfer.
Click the 'Transfer order' button.
Select the new occurrence where you wish to move the booking.
If you have lots of future dates and/or times, you can use the filters to make the list smaller.
Click ‘Transfer’.
If you are transferring an order for an event with a seating chart, or between occurrences with overrides, you'll see a checkout screen with the original tickets added to the basket. You can change the order here, or just click 'next'.
You'll see a confirmation screen with details of the new order, and options to complete the order.
If the rescheduled order is more expensive, there'll be options to pay the difference.
If the rescheduled order is less expensive, no refund will be issued.
Your order will be transferred, and your ticket buyer will be sent a confirmation of their new event date or time.
💡 Things to note
Notes for recurring events without overrides or seating charts
Tickets can’t be transferred if there are not enough available tickets left on the new occurrence.
Orders can’t be partially transferred.
When transferring an order, you won't be charged additional credits for the tickets.
If an order can't be transferred, you'll see a warning message after selecting the occurrence explaining why.
Notes for recurring events with overrides or seating charts
You can change the number of tickets in the order, or the ticket types in the order, when rescheduling orders for recurring events with overrides or seating charts.
If you're transferring a large order (e.g. an order with 20 tickets) to an occurrence with an override applied that has fewer than 20 tickets available, you're able to transfer the order and issue fewer tickets than your customer originally booked.
Transferring orders between events with overrides or seating charts automatically cancels the original order to a voucher, and applies the voucher to the new booking. This is why you need to add tickets to the basket again.