Sometimes you may want to remove one or two tickets from an order. Instead of cancelling the whole order, you can simply void individual tickets.
💡 Please note that 'voiding' and 'cancelling' a ticket are two different processes. Read more about cancelling individual tickets within an order in this help article: How to refund one ticket in an order.
How to void a ticket
Open the 'Orders' tab.
Use the search tools to find the order you'd like to void tickets from, and open it to show the full details.
Under 'Ticket details', you'll see the tickets they've ordered. Click on the 'Ticket code' and it'll load up the individual ticket.
Click the 'Void ticket' button and click to confirm. The ticket will now show as void on the doorlist and won't appear in the app. If you resend the customer their order confirmation, the specific voucher for this ticket will show as 'VOID'.
💡 Things to note
Voiding a ticket doesn't have any financial impact on the order. If you need to refund the ticket buyer an amount after voiding a ticket, this can be managed directly from the admin panel of your payment processor (e.g. by logging in to Stripe or PayPal).