Sometimes you may want to remove one or two tickets from an order.

Instead of cancelling the whole order, you can simply void individual tickets.

Please note that "voiding" and "cancelling" a ticket are two different processes.

When you "void" a ticket, you are simply invalidating the ticket, but it is still considered sold so it doesn't adjust your inventory. You'd need to adjust your inventory manually by editing your ticket type quantity.

Alternatively, if you "cancel" a ticket, it automatically adds the ticket back to your inventory so you can sell it again.

How to void a ticket

  • Click through to the 'Orders' section in the Admin panel. Find the order that you would like to void tickets from using the search tools and click on the order. A window should pop up showing you the order and the tickets.

  • Under 'Ticket information', you will see the tickets they have ordered. Click on the Ticket code in blue and it will load up the individual ticket.

  • Click the 'Void ticket' button and click to confirm. The ticket will now show as void on the doorlist and won't appear in the app. If you resend the customer their order confirmation the specific voucher for this ticket will show as VOID.

Voiding a ticket does not affect anything financial about the order. If you need to refund the ticket buyer an amount then this can be managed directly from the admin panel of your payment processor (e.g. by logging in to Stripe or PayPal).

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