Ticket Tailor allows you to cancel and refund an entire order from your orders dashboard.
On some occasions, you may wish to cancel one ticket from an order or refund part of your order to a customer.
How to remove and refund specific tickets from an order:
Open your orders page.
Click on the order you would like to change, so you can open it and see the full order detail.
Void the ticket or tickets you would like to cancel. (This invalidates the ticket, and adds an extra ticket to your allocation).
Look up the order in your payment processor, and issue a refund directly from your Stripe, PayPal or Square account.
❓If you wish to rebook an alternative ticket you can create a manual order for your customer.