How to refund one ticket in an order

You can issue a partial refund directly from your bank or payment processor (your Stripe or PayPal account).

Rhio avatar
Written by Rhio
Updated over a week ago

Ticket Tailor allows you to cancel and refund an entire order from your orders dashboard.

On some occasions, you may wish to cancel one ticket from an order, or refund part of your order to a customer.

  1. Open your orders page

  2. Void the ticket or tickets you would like to cancel. (This invalidates the ticket, and adds an extra ticket to your allocation).

  3. Log into your payment processor (Stripe Square or PayPal).

  4. Look up the order in your payment processor, and issue a refund directly from your Stripe or PayPal account.

โ“If you wish to rebook an alternative ticket you can create a manual order for your customer.

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