On some occasions, you may wish to cancel and or refund one ticket in an order.
💡 Learn how to cancel and refund an entire order from your 'Orders' tab.
How to remove and refund specific tickets from an order
Open your 'Orders' tab.
Click on the order you'd like to change to open it and see the full order detail.
Void the ticket or tickets you'd like to cancel. This invalidates the ticket, and adds an extra ticket to your allocation.
Log into your payment processor (Stripe, PayPal or Square).
Look up the order in your payment processor, and issue a refund directly from your Stripe, PayPal or Square account.
💡 Things to note
If you wish to rebook an alternative ticket, you can create a manual order for your customer.