To see all of the Products you're selling for all of the events in your box office, click on the 'Products' tab in the top menu bar. You can:
š” Learn how to create products so you can include extra options, or upsell merch at your event.
Update the quantity of your Products
To change the number of Products you're selling, click the three-dot menu next to the Products you'd like to increase or decrease, and then choose 'Edit'.
Using the 'Quantity' dropdown, select whether you'd like to set a quantity limit or sell an unlimited number of Products.
Choose 'Set limit to' to set the total number of that product you want to sell across your store and your events overall.
For example, if you have 100 T-shirts which you're upselling with tickets, and selling overall, you'd set the product limit to 100.
Choose 'Set per-event or store limit' to set a per-order limit for your products.
For example, if you only want 2 T-shirts to be bought at a time, put 2 here. This will mean someone can only add 2 T-shirts to their cart per store order, or per event order. (They can visit the store again in a separate transaction).
Using this setting means you can't set an overall product limit. Your products will always be available until your take them off sale.
If you're changing from a limited to an unlimited quantity, select 'Unlimited'.
You can also increase or decrease your initial quantity, based on your stock levels.
Quantity limits for products include your past sales. For example, if you've already sold 50 Products and you want to sell 100 in total, you'd type 100.
If you've already started selling your Products, you'll need to edit the number you were already selling, so that the 'limit' number is the all-time total you want to sell.
Click 'Update Products'.
Take your Products off-sale
Click on the Products you'd like to remove from an event.
Scroll to the bottom of the Products editor and unselect the events where you no longer want the Products to be sold.
Click 'Update Products'.
Add your Products to new events or your Store
Ensure you've already created your event or updated your Store settings.
Click on the Products you'd like to sell.
Scroll to the bottom of the Products editor and select the events where you want to sell the Products, or tick the checkbox to sell them in your Store.
Click 'Update Products'.
Delete your Products
Click on 'Products' in your top menu bar.
Click the three-dot menu next to the Products you wish to delete.
Click to delete your Products from your 'Manage Products' list and any future events.
Previously sold Products will still appear in your historic reports.
Duplicate your products
Select the three-dot menu next to your product.
Choose duplicate from the three-dot menu.
Edit any settings you need to, or simply choose 'Update product' to create your product.
Add a Product Variant
Open 'Advanced settings'.
Type your variation into the Variant field (e.g. Small).
Each variant should be created as a separate product while keeping the product name the sameāonly the variant should change. To save time, you can duplicate your product using the steps above, but changing only the contents of the Variant field.
Reorder your Products
If you want to change the order your Products appear on checkout, you can drag and drop your Products so that your ticket buyers see them in a specific order.
If you have multiple Variants of a product, you'll need to reorder each to keep them adjacent in the list.
Hide your products
Click the three-dot menu next to the product you'd like to hide.
Select 'Edit' and scroll to the 'Advanced Settings'.
Change the product's status to 'Hidden'.
Click 'Update product'.
This hides the product from sale, while keeping its sales data and other stats.
