Set up the waitlist for your event using the event advanced settings.

Customers will see an option to join the waitlist from your event page or booking widget by entering their email address.

If and when tickets become available, you can notify sign-ups with an email broadcast.

Click through to your event, and then click 'Edit event and ticket types'.

Scroll down to the bottom of your event, and click the checkbox to show 'Advanced settings'.

From here, select the checkbox that says 'Activate waitlist'.

Now, you can configure the text that shows on the form. Feel free to use the default text we've provided, or customise it to suit your needs.

Finally, click 'Save' and the waitlist is set up.

After you've set up your waitlist, customers will see an option to join the waitlist from your event page or booking widget by entering their email address.

Open your event, and click 'Waitlist sign-ups' in the left-hand menu to see a list of all your new signups.

To notify them directly from Ticket Tailor, click 'Create Broadcast', which will take you over to our Email broadcast tool and allow you to send them an email notifying them that tickets are available. Don't forget to include a link to the ticket-buying page!

Once the Email broadcast has been sent out, the signups that were notified will move from the 'New signups' tab to the 'Notified signups' tab. This makes it easy to keep track of who has or hasn't been notified.

If you'd like to notify signups using a tool outside of Ticket Tailor, that's no problem.

Open your event.

Click 'Waitlist sign-ups' in the left-hand menu to see a list of all your new signups.

Click 'Export data'. Now, you'll get a variety of options to choose what you'd like to export. 

If you're planning on notifying these signups, make sure you tick the checkbox called 'Mark new signups as notified after export'.

You'll get a CSV report of all the signups you requested, and the new signups will move to notified signups.