# Ticket Tailor Help Centre

> Help center for Ticket Tailor

## ✨ Getting started 

- [Getting started with Ticket Tailor](http://help.tickettailor.com/en/articles/10026674-getting-started-with-ticket-tailor.md): How to get started setting up your first event.
- [How to create your first event with Ticket Tailor](http://help.tickettailor.com/en/articles/15804203-how-to-create-your-first-event-with-ticket-tailor.md): Your first event starts right here! Sign up and create your event using the quick form. When you're happy, click "Publish" to sell tickets online.
- [How to link your payment processor to your event to create your checkout](http://help.tickettailor.com/en/articles/6172639-how-to-link-your-payment-processor-to-your-event-to-create-your-checkout.md): Connect your payment processor to start making ticket sales.
- [How do I make my event live?](http://help.tickettailor.com/en/articles/950005-how-do-i-make-my-event-live.md): In 'Events', change the status to 'Published'.
- [How can I test my new event?](http://help.tickettailor.com/en/articles/10425891-how-can-i-test-my-new-event.md): Create a free ticket type, and then try buying a ticket!
- [How can I add a refund policy to my event?](http://help.tickettailor.com/en/articles/4364067-how-can-i-add-a-refund-policy-to-my-event.md): Learn how to add terms and conditions or a refund policy to your checkout by heading to 'Events' \> select your event \> 'Checkout form' \> 'Add a buyer question'.
- [Can I have a custom cookie banner on my event page?](http://help.tickettailor.com/en/articles/6453327-can-i-have-a-custom-cookie-banner-on-my-event-page.md): Yes!
- [How can I set up a recurring event with repeating dates or time slots?](http://help.tickettailor.com/en/articles/4476655-how-can-i-set-up-a-recurring-event-with-repeating-dates-or-time-slots.md): To add an event with repeating dates or time slots, head to 'Events' \> 'Add new event' and tick the checkbox 'This is a recurring event' to get started.
- [How to set one price for multiple events or occurrences](http://help.tickettailor.com/en/articles/8317412-how-to-set-one-price-for-multiple-events-or-occurrences.md): You can use 'Memberships' or 'Bundles' to sell multiple days, sessions or workshops.
- [How to show low ticket availability for an occurrence](http://help.tickettailor.com/en/articles/8158862-how-to-show-low-ticket-availability-for-an-occurrence.md): Drive urgency and highlight when a specific occurrence in a series is selling out to help with your marketing.
- [How to create a seated event](http://help.tickettailor.com/en/articles/16213774-how-to-create-a-seated-event.md): Selling reserved or numbered seats? Build your seating chart first, then follow these steps to set up your seated event.
- [Getting started with our seating chart tool](http://help.tickettailor.com/en/articles/10883076-getting-started-with-our-seating-chart-tool.md): Learn how to use the seating chart tool to build a custom seating chart for your next event.
- [How to create a simple seating chart](http://help.tickettailor.com/en/articles/10885119-how-to-create-a-simple-seating-chart.md): A simple seating chart is quick to create, fully customisable, and the right choice for most events with reserved seating.
- [How to create a seating chart with sections](http://help.tickettailor.com/en/articles/10892765-how-to-create-a-seating-chart-with-sections.md): A seating chart with sections is a fully customisable way to sell tickets for events at venues and stadiums.
- [How to link your seating chart to an event](http://help.tickettailor.com/en/articles/10893694-how-to-link-your-seating-chart-to-an-event.md): Create your event, use a seating chart, and add your seated ticket types.
- [How to accept Gift Aid](http://help.tickettailor.com/en/articles/5323327-how-to-accept-gift-aid.md): Setting up your event ticketing to accept Gift Aid on donations or admission to charity property.
- [How to accept donations for your event](http://help.tickettailor.com/en/articles/950984-how-to-accept-donations-for-your-event.md): Add a ticket type, payment method and accept donations in the 'Event settings'.
- [How to export an order report for a Gift Aid declaration](http://help.tickettailor.com/en/articles/6678925-how-to-export-an-order-report-for-a-gift-aid-declaration.md): It's easy to export the information you need to share with the government about your Gift Aid donors.
- [How to set up an online or virtual event](http://help.tickettailor.com/en/articles/3832434-how-to-set-up-an-online-or-virtual-event.md): Select 'This is an online event', and add your event link to get started.
- [How to run online events using Zoom and Ticket Tailor](http://help.tickettailor.com/en/articles/3832225-how-to-run-online-events-using-zoom-and-ticket-tailor.md): Our platform makes it easy to automatically share links to your Zoom meeting or webinar.
- [How do I send ticket buyers the link to join my online event?](http://help.tickettailor.com/en/articles/3978673-how-do-i-send-ticket-buyers-the-link-to-join-my-online-event.md): Learn more about how to send your customers the registration \(e.g. Zoom\) link to join your event.
- [How can I assign different online streaming links to a recurring event?](http://help.tickettailor.com/en/articles/4606179-how-can-i-assign-different-online-streaming-links-to-a-recurring-event.md): How to send different hosting links to your online event.
- [How to make your Ticket Tailor events accessible](http://help.tickettailor.com/en/articles/9749431-how-to-make-your-ticket-tailor-events-accessible.md): How to make sure the content you add to your events pages is accessible to as many people as possible.
- [How to set up a waitlist for your event](http://help.tickettailor.com/en/articles/2748053-how-to-set-up-a-waitlist-for-your-event.md): Turn on the waitlist in the advanced event settings when you create your event.
- [How to edit your checkout form](http://help.tickettailor.com/en/articles/950989-how-to-edit-your-checkout-form.md): You can customise your checkout form in your Box office 'Settings', or when creating your event.
- [How can I edit my Event confirmation email?](http://help.tickettailor.com/en/articles/8015343-how-can-i-edit-my-event-confirmation-email.md): Your 'Event confirmation email' sends tickets or online event links to your attendees, as well as anything else they need to know. It's easy to edit from your box office 'Settings' → 'Email templat...
- [How do I send invoices to my ticket buyers?](http://help.tickettailor.com/en/articles/3011319-how-do-i-send-invoices-to-my-ticket-buyers.md): Adjust your invoice settings from 'Settings' \> 'Email templates' \> 'Order confirmation'.
- [How to send announcements to your ticket buyers using Email broadcasts](http://help.tickettailor.com/en/articles/2410288-how-to-send-announcements-to-your-ticket-buyers-using-email-broadcasts.md): You can send or schedule emails to groups of customers with Email broadcasts.
- [How can I enable self-serve order management for my ticket buyers?](http://help.tickettailor.com/en/articles/8975333-how-can-i-enable-self-serve-order-management-for-my-ticket-buyers.md): Ticket buyers will see a 'Manage tickets' button on your event page. Customise what they can do in 'Box office settings' \> 'Self-serve'.
- [How to customise your Ticket Tailor Box office](http://help.tickettailor.com/en/articles/950986-how-to-customise-your-ticket-tailor-box-office.md): Choose a theme, and change the colours, layout, fonts and photos to truly reflect your unique brand.
- [How can I add my custom domain to my box office?](http://help.tickettailor.com/en/articles/6758421-how-can-i-add-my-custom-domain-to-my-box-office.md): Add a custom domain to your box office for a seamless branded experience.
- [How to sell Products](http://help.tickettailor.com/en/articles/6241099-how-to-sell-products.md): Sell merchandise or non-ticket Products in your store or event to add to your attendee's experience
- [How to set up a ticket bundle](http://help.tickettailor.com/en/articles/6100938-how-to-set-up-a-ticket-bundle.md): Use ticket bundles to sell a combination of ticket types at a specific price, e.g. for selling school group tickets.
- [How to create discount codes](http://help.tickettailor.com/en/articles/950985-how-to-create-discount-codes.md): Create and track discount codes that can be used against any of your events by heading to 'Promote' → 'Discount codes'.
- [How can I sell gift vouchers?](http://help.tickettailor.com/en/articles/4797311-how-can-i-sell-gift-vouchers.md): Use the Promote section to sell gift cards which automatically generate voucher or coupon codes.
- [Getting started with Memberships](http://help.tickettailor.com/en/articles/6878563-getting-started-with-memberships.md): Create a members only discount, season pass and more with Memberships
- [How can I sell my Products outside of an event?](http://help.tickettailor.com/en/articles/6762641-how-can-i-sell-my-products-outside-of-an-event.md): Set up a Store to sell merch, gift vouchers, memberships and whatever you like!
- [How to add other users to your account with Team Access](http://help.tickettailor.com/en/articles/1550092-how-to-add-other-users-to-your-account-with-team-access.md): Invite your team from 'Team access' in 'Settings'.

## 💳 Payments and Billing 

- [How much does Ticket Tailor cost and how will I be charged?](http://help.tickettailor.com/en/articles/6731528-how-much-does-ticket-tailor-cost-and-how-will-i-be-charged.md): Our pricing is simple, with no contracts. You only pay for what you use.
- [Understanding your Ticket Tailor invoice](http://help.tickettailor.com/en/articles/14486770-understanding-your-ticket-tailor-invoice.md): Find out what your Ticket Tailor invoice covers, what the charges mean, and how to resolve an unpaid invoice.
- [Why is my account locked, and how do I fix it?](http://help.tickettailor.com/en/articles/15482312-why-is-my-account-locked-and-how-do-i-fix-it.md): Explains why a Ticket Tailor account can become locked due to an unpaid invoice, what you can still access, and how to resolve it.
- [Why do I need to add my credit or debit card details to Ticket Tailor?](http://help.tickettailor.com/en/articles/5519348-why-do-i-need-to-add-my-credit-or-debit-card-details-to-ticket-tailor.md): Add your card to pay your low per-ticket fees.
- [How can I transfer Pre pay credits between my box offices?](http://help.tickettailor.com/en/articles/5251338-how-can-i-transfer-pre-pay-credits-between-my-box-offices.md): If you have multiple box offices for different events, you can transfer your Pre pay credits between them.
- [How to find your past invoices](http://help.tickettailor.com/en/articles/951060-how-to-find-your-past-invoices.md): Go to 'Box office settings' \> 'Billing' \> 'Invoices' \> 'Invoice history'.
- [How to update your card details](http://help.tickettailor.com/en/articles/953172-how-to-update-your-card-details.md)
- [How much do Stripe, PayPal and Square charge?](http://help.tickettailor.com/en/articles/959959-how-much-do-stripe-paypal-and-square-charge.md): When tickets are purchased for your event, your payment processor will charge a fee to process the transaction.
- [Discounts for Music Venue Trust members](http://help.tickettailor.com/en/articles/12277313-discounts-for-music-venue-trust-members.md): Apply from your billing page for a 50% off Pay As You Sell fees
- [Six months free ticketing for Art Tickets users](http://help.tickettailor.com/en/articles/12277337-six-months-free-ticketing-for-art-tickets-users.md): Apply from your billing page for 6 months free ticketing.
- [50% discount for Round Tables](http://help.tickettailor.com/en/articles/10450111-50-discount-for-round-tables.md): Apply from your billing page with your Round Table name and number for a 50% off discount.
- [How to find your ticket payments](http://help.tickettailor.com/en/articles/6176560-how-to-find-your-ticket-payments.md): Your ticket money is sent instantly to your online payment account \(Stripe, Square or PayPal\), who then payout to your bank account. Use these tips to troubleshoot delays, and find missing payments.
- [How to take payments for your tickets](http://help.tickettailor.com/en/articles/2425375-how-to-take-payments-for-your-tickets.md): Connect your Stripe, PayPal or Square account to get paid for your tickets. Add a booking fee to sell tickets for free.
- [How to pass fees onto your ticket buyers](http://help.tickettailor.com/en/articles/5210356-how-to-pass-fees-onto-your-ticket-buyers.md): Adding a booking fee or transaction fee to your tickets means you can pass on your ticket fees to your buyers, and sell tickets for free.
- [Are my payouts secure?](http://help.tickettailor.com/en/articles/6176571-are-my-payouts-secure.md): Yes, absolutely.
- [When will I get my Stripe Payout?](http://help.tickettailor.com/en/articles/6133468-when-will-i-get-my-stripe-payout.md): Check your Stripe account to schedule your payouts.
- [How do I set up a Stripe account?](http://help.tickettailor.com/en/articles/950014-how-do-i-set-up-a-stripe-account.md): If you don't already have a Stripe account, you can sign up by heading to your Box office 'Settings' → 'Payment systems' → 'Enable online payments'.
- [How to take payments with Stripe Terminal](http://help.tickettailor.com/en/articles/6344525-how-to-take-payments-with-stripe-terminal.md): Link a POS to your box office for integrated in-person or on the door sales.
- [How can I see customer data in Stripe?](http://help.tickettailor.com/en/articles/6717989-how-can-i-see-customer-data-in-stripe.md): You can find your customer data by logging into your Stripe account and selecting 'Customers' from the side menu.
- [How to accept a payment using Stripe Terminal](http://help.tickettailor.com/en/articles/6376768-how-to-accept-a-payment-using-stripe-terminal.md): Add a manual order, and select Stripe Terminal as the payment method.
- [Can people pay for tickets using iDEAL or Bancontact?](http://help.tickettailor.com/en/articles/5313840-can-people-pay-for-tickets-using-ideal-or-bancontact.md): Yes!
- [Why did my card get charged fees when I'm using Stripe?](http://help.tickettailor.com/en/articles/6136386-why-did-my-card-get-charged-fees-when-i-m-using-stripe.md): Typically, if your order value is low or was created manually.
- [Why do we recommend Stripe?](http://help.tickettailor.com/en/articles/6172624-why-do-we-recommend-stripe.md): Using Stripe as your payment processor can make your online ticket selling experience even easier.
- [How can I find my Stripe fees?](http://help.tickettailor.com/en/articles/8958900-how-can-i-find-my-stripe-fees.md): Export your payment report from Stripe.
- [How can my customer delete their card details from Stripe Link?](http://help.tickettailor.com/en/articles/10057206-how-can-my-customer-delete-their-card-details-from-stripe-link.md): Users can delete their details from Stripe Link directly.
- [How to use Stripe for payment processing](http://help.tickettailor.com/en/articles/950956-how-to-use-stripe-for-payment-processing.md): Connect your Stripe account to your box office to direct all your ticket revenue directly into your Stripe account.
- [Why do I need to verify my Stripe account?](http://help.tickettailor.com/en/articles/13161150-why-do-i-need-to-verify-my-stripe-account.md): Understand what to provide to Stripe to make sure payments run smoothly
- [How to use PayPal for payment processing](http://help.tickettailor.com/en/articles/950955-how-to-use-paypal-for-payment-processing.md): This help article will show you how to connect your PayPal account to get paid for tickets you sell on Ticket Tailor.
- [When will I get my PayPal payout?](http://help.tickettailor.com/en/articles/6135922-when-will-i-get-my-paypal-payout.md): Check your PayPal account to schedule your payouts.
- [How do I set up a PayPal account?](http://help.tickettailor.com/en/articles/950013-how-do-i-set-up-a-paypal-account.md): You'll need to sign up directly on PayPal's website.
- [How to enable PayPal Pay Later](http://help.tickettailor.com/en/articles/6721978-how-to-enable-paypal-pay-later.md): Enable buy now pay later payments via PayPal to accept deposits and split payments
- [How to accept Venmo payments](http://help.tickettailor.com/en/articles/6722008-how-to-accept-venmo-payments.md): Enable Venmo via PayPal for US PayPal accounts.
- [How to use Square for payment processing](http://help.tickettailor.com/en/articles/7888568-how-to-use-square-for-payment-processing.md): This help article will show you how to connect your Square account for use with Ticket Tailor.
- [When will I get my Square payout?](http://help.tickettailor.com/en/articles/7891315-when-will-i-get-my-square-payout.md): Check your Square account to get accurate information and set up a payout schedule that works for you.
- [How to sell tickets on the door with Square](http://help.tickettailor.com/en/articles/7945957-how-to-sell-tickets-on-the-door-with-square.md): Top tips to take on the door payments.
- [How Ticket Tailor sends order data to Square](http://help.tickettailor.com/en/articles/14640473-how-ticket-tailor-sends-order-data-to-square.md): Learn more about your Square setup, and what you can expect to see in your Square dashboard.
- [Itemised Square reporting: FAQs](http://help.tickettailor.com/en/articles/14644215-itemised-square-reporting-faqs.md)
- [How to set up offline payments](http://help.tickettailor.com/en/articles/3011516-how-to-set-up-offline-payments.md): How to take payments by bank transfer, cheque or any other offline payment method.
- [What's an Operator Payment?](http://help.tickettailor.com/en/articles/5713732-what-s-an-operator-payment.md): A quick way to add orders to your own events.
- [What can I do if a ticket buyer starts a payment dispute or chargeback after attending my event?](http://help.tickettailor.com/en/articles/9630490-what-can-i-do-if-a-ticket-buyer-starts-a-payment-dispute-or-chargeback-after-attending-my-event.md): Tips for responding to payment disputes and chargebacks.
- [Advice for responding to disputes and chargebacks on Stripe](http://help.tickettailor.com/en/articles/9630496-advice-for-responding-to-disputes-and-chargebacks-on-stripe.md): Recommendations about how to respond to disputed payments.
- [Advice for responding to disputes via PayPal](http://help.tickettailor.com/en/articles/9630510-advice-for-responding-to-disputes-via-paypal.md): Recommendations about how to respond to disputed payments.
- [Advice for responding to disputes via Square](http://help.tickettailor.com/en/articles/9630531-advice-for-responding-to-disputes-via-square.md): Recommendations about how to respond to disputed payments.

## 🎟 Ticket rules and features

- [How do I edit ticket types?](http://help.tickettailor.com/en/articles/1550096-how-do-i-edit-ticket-types.md): From your Ticket Tailor dashboard, open 'Events', select your event, head to 'Edit event and tickets', then 'Ticket types'.
- [How to manage Ticket types and Groups](http://help.tickettailor.com/en/articles/948763-how-to-manage-ticket-types-and-groups.md): Ticket types and Groups help you to keep your tickets organised.
- [How to sell tickets for free by offsetting your fees](http://help.tickettailor.com/en/articles/6176536-how-to-sell-tickets-for-free-by-offsetting-your-fees.md): Adding a booking fee can cover your costs.
- [Can I hide tickets for my event?](http://help.tickettailor.com/en/articles/6518729-can-i-hide-tickets-for-my-event.md): Yes, under 'Advanced settings' when setting up ticket types.
- [Can I import tickets in bulk?](http://help.tickettailor.com/en/articles/5595285-can-i-import-tickets-in-bulk.md): Yes, from 'Issued tickets' \> 'Import tickets'.
- [How to reveal tickets with a code](http://help.tickettailor.com/en/articles/3537693-how-to-reveal-tickets-with-a-code.md): You can lock certain ticket types behind an access code or secret link from your 'advanced ticket settings'.
- [How do I limit the number of tickets purchased per order?](http://help.tickettailor.com/en/articles/6463556-how-do-i-limit-the-number-of-tickets-purchased-per-order.md): Add a ticket group to set a minimum and/or maximum allowed per order.
- [How to add 'admin only' visible tickets](http://help.tickettailor.com/en/articles/6205917-how-to-add-admin-only-visible-tickets.md): Set up ticket types which only your Ticket Tailor teammates can book
- [How to show ticket buyers how many tickets are remaining](http://help.tickettailor.com/en/articles/2073940-how-to-show-ticket-buyers-how-many-tickets-are-remaining.md): Add a ticket quantity counter to your event page so ticket buyers can see what's left.
- [How do I send tickets as a PDF?](http://help.tickettailor.com/en/articles/2455133-how-do-i-send-tickets-as-a-pdf.md): Turn this feature on via 'Box office settings' \> 'Confirmation emails' \> 'Event confirmation emails'.
- [Can I send event information per ticket type?](http://help.tickettailor.com/en/articles/8968357-can-i-send-event-information-per-ticket-type.md): Yes - include conditional content, based on your ticket types, in your event confirmation email.
- [How can I reorder the ticket list?](http://help.tickettailor.com/en/articles/1550181-how-can-i-reorder-the-ticket-list.md): Open the event, then click and drag your ticket types.
- [How to issue one group ticket QR code](http://help.tickettailor.com/en/articles/9552797-how-to-issue-one-group-ticket-qr-code.md): Simplify check-in by issuing one ticket for group or bundle orders.
- [How can I set up ticket dependencies?](http://help.tickettailor.com/en/articles/9197614-how-can-i-set-up-ticket-dependencies.md): Use your advanced ticket type settings to restrict tickets so they can only be purchased together with other ticket types.
- [How to put seated tickets on hold](http://help.tickettailor.com/en/articles/9799430-how-to-put-seated-tickets-on-hold.md): Manage your seating chart from your 'Event summary' page.
- [How to set up tiered ticket pricing](http://help.tickettailor.com/en/articles/11077276-how-to-set-up-tiered-ticket-pricing.md): Use tiered pricing to help promote early ticket sales.
- [Understanding sold-out status for dependent tickets](http://help.tickettailor.com/en/articles/13545964-understanding-sold-out-status-for-dependent-tickets.md): Once a required ticket is no longer available, any dependent tickets will also show as sold out.

## ✨ Promotions, Products, Memberships and more

- [Right of withdrawal for products \(for EU customers\)](http://help.tickettailor.com/en/articles/15589200-right-of-withdrawal-for-products-for-eu-customers.md): If you sell products in the EU, a right of withdrawal button will be added to your order confirmation emails.
- [How to customise your gift vouchers](http://help.tickettailor.com/en/articles/7549339-how-to-customise-your-gift-vouchers.md): Style your gift voucher to match your brand and create printable gift cards.
- [How can I edit my voucher codes?](http://help.tickettailor.com/en/articles/4808918-how-can-i-edit-my-voucher-codes.md): How to change an existing voucher code.
- [How does the referral program work?](http://help.tickettailor.com/en/articles/6977069-how-does-the-referral-program-work.md): Learn about how the Ticket Tailor referral program works, and how you can earn money by sharing a sign-up link.
- [How to create a discount code valid for specific dates](http://help.tickettailor.com/en/articles/8259803-how-to-create-a-discount-code-valid-for-specific-dates.md): Set up your discount in the 'Promote' section in your dashboard.
- [How to void a refund to voucher code](http://help.tickettailor.com/en/articles/9184537-how-to-void-a-refund-to-voucher-code.md)
- [How to add custom voucher codes](http://help.tickettailor.com/en/articles/9791637-how-to-add-custom-voucher-codes.md): How to add voucher and coupon codes that you've sold in other places, like on Groupon
- [How to create and sell a season pass](http://help.tickettailor.com/en/articles/6992736-how-to-create-and-sell-a-season-pass.md): Sell a season pass to give unlimited access to your super-fans!
- [How to add existing members to your membership type](http://help.tickettailor.com/en/articles/8116732-how-to-add-existing-members-to-your-membership-type.md): Go to 'Memberships' \> 'Issue a membership' to add existing members.
- [How to send announcements to your members using Membership Email broadcasts](http://help.tickettailor.com/en/articles/7914656-how-to-send-announcements-to-your-members-using-membership-email-broadcasts.md): Send important email announcements to your members by heading to 'Memberships', then 'Email broadcasts'.
- [Reporting on your Memberships](http://help.tickettailor.com/en/articles/7135041-reporting-on-your-memberships.md): How to report on your membership sales and redemptions.
- [How to cancel a membership](http://help.tickettailor.com/en/articles/6992373-how-to-cancel-a-membership.md): Cancel and refund the original order for the membership, or void a membership from within your membership type.
- [How to send membership renewal reminder emails](http://help.tickettailor.com/en/articles/12594264-how-to-send-membership-renewal-reminder-emails.md): Set up your membership renewal reminder emails to send automatically to members 7 days before their membership expires.
- [How to send pending membership reminder emails](http://help.tickettailor.com/en/articles/12594031-how-to-send-pending-membership-reminder-emails.md): Automatically send reminder emails 7 and 21 days after purchase to customers who have ordered a membership but have not provided their membership details.

## 📋 Managing your events and tickets

- [How to manage orders and issued tickets](http://help.tickettailor.com/en/articles/11850000-how-to-manage-orders-and-issued-tickets.md): The ultimate guide to ticket and order management.
- [How can I send text message event reminders to my ticket buyers?](http://help.tickettailor.com/en/articles/14644420-how-can-i-send-text-message-event-reminders-to-my-ticket-buyers.md): UK and US organisers can offer ticket buyers the option to receive WhatsApp or SMS messages about their event at checkout, from 'Settings' → 'Text message reminders'.
- [How can I check if a text message reminder was delivered to my ticket buyers?](http://help.tickettailor.com/en/articles/15190063-how-can-i-check-if-a-text-message-reminder-was-delivered-to-my-ticket-buyers.md): You can quickly check the status of text message event reminders by heading to the 'Orders' tab of your Ticket Tailor dashboard.
- [How can I customise my PDF ticket?](http://help.tickettailor.com/en/articles/15553694-how-can-i-customise-my-pdf-ticket.md): Head to your Box office 'Settings' → 'Email templates' → 'Event confirmation email' → 'Edit' to get started.
- [How to cancel an event](http://help.tickettailor.com/en/articles/3781082-how-to-cancel-an-event.md): What steps you need to take when cancelling an event.
- [How to postpone an event](http://help.tickettailor.com/en/articles/6228917-how-to-postpone-an-event.md): Inform your ticket buyers, and then update the event details.
- [How to cancel or refund an order](http://help.tickettailor.com/en/articles/950960-how-to-cancel-or-refund-an-order.md): Head to 'Orders', open the order and follow the steps to cancel and optionally refund.
- [How to cancel an order and send a voucher](http://help.tickettailor.com/en/articles/6026035-how-to-cancel-an-order-and-send-a-voucher.md): How to offer an exchange or store credit for a ticket refund.
- [How to move an order to another event in your box office](http://help.tickettailor.com/en/articles/6021872-how-to-move-an-order-to-another-event-in-your-box-office.md): If a ticket buyer has made a mistake with their booking, you can move their order to another event, or another date or time in your event series.
- [How to refund one ticket in an order](http://help.tickettailor.com/en/articles/6179125-how-to-refund-one-ticket-in-an-order.md): Head to 'Orders' and click cancel/refund to partially refund an order and cancel order line items.
- [How to void individual tickets in an order](http://help.tickettailor.com/en/articles/2116551-how-to-void-individual-tickets-in-an-order.md): Head to 'Orders' \> 'Ticket details'
- [How can I report on all orders made using a refund to voucher code?](http://help.tickettailor.com/en/articles/6847933-how-can-i-report-on-all-orders-made-using-a-refund-to-voucher-code.md)
- [How to cancel and refund orders in bulk](http://help.tickettailor.com/en/articles/8390659-how-to-cancel-and-refund-orders-in-bulk.md): Cancel and optionally refund multiple orders in one go from your Orders page.
- [Can I reinstate a cancelled order?](http://help.tickettailor.com/en/articles/9527642-can-i-reinstate-a-cancelled-order.md): If your buyer cancels an order by mistake, they need to rebook.
- [How to add a transfer fee](http://help.tickettailor.com/en/articles/9974612-how-to-add-a-transfer-fee.md): Contact customer support to enable this feature.
- [How to offer Refund Protection to your customers](http://help.tickettailor.com/en/articles/10429652-how-to-offer-refund-protection-to-your-customers.md): Offer ticket protection to your buyers, so they can claim a hassle-free refund for unforeseen circumstances like illness or travel issues.
- [How refund protection billing works](http://help.tickettailor.com/en/articles/11420108-how-refund-protection-billing-works.md): Track your refund protection sales from 'Billing', then click the 'Refund Protection' tab.
- [Understanding the one-year eligibility limit for Refund Protect](http://help.tickettailor.com/en/articles/13673264-understanding-the-one-year-eligibility-limit-for-refund-protect.md): Refund Protect is only available for events that end within one year in the future.
- [Are tickets and Refund Protection subject to US sales tax in my state?](http://help.tickettailor.com/en/articles/13743160-are-tickets-and-refund-protection-subject-to-us-sales-tax-in-my-state.md): This article provides a summary of whether you may need to collect sales tax from your customers in your US jurisdiction for ticket revenue and Refund Protection.
- [How to export your order information](http://help.tickettailor.com/en/articles/950965-how-to-export-your-order-information.md): Head to 'Orders' to filter your order data, and then choose 'Actions' and 'Export'.
- [How to send an imported ticket](http://help.tickettailor.com/en/articles/7897290-how-to-send-an-imported-ticket.md): Use a broadcast to send your imported tickets.
- [How can I issue complimentary tickets?](http://help.tickettailor.com/en/articles/6205286-how-can-i-issue-complimentary-tickets.md): Steps to issue comp, PR, press or VIP tickets.
- [How to add an order manually](http://help.tickettailor.com/en/articles/950957-how-to-add-an-order-manually.md): Just click 'Add new order' from the 'Orders' section of your dashboard.
- [How to resend a ticket](http://help.tickettailor.com/en/articles/950981-how-to-resend-a-ticket.md): Resend a ticket, gift voucher or membership that was ordered from your box office.
- [How can I create an order for an existing ticket buyer?](http://help.tickettailor.com/en/articles/5505319-how-can-i-create-an-order-for-an-existing-ticket-buyer.md): Quick steps to book tickets on behalf of an existing ticket buyer.
- [How to reschedule an order to another occurrence in a recurring event series](http://help.tickettailor.com/en/articles/6062809-how-to-reschedule-an-order-to-another-occurrence-in-a-recurring-event-series.md): If a ticket buyer has booked for the wrong date, you can easily move their order to another date or time in your event series.
- [How to print a ticket](http://help.tickettailor.com/en/articles/950980-how-to-print-a-ticket.md): Locate the customer order, and click 'Print order confirmation'.
- [How can I mark a 'Pending' payment as complete?](http://help.tickettailor.com/en/articles/5184058-how-can-i-mark-a-pending-payment-as-complete.md): Open the order from the 'Orders' tab, and click 'Confirm payment received'.
- [How can I view my ticket sales for my recurring events?](http://help.tickettailor.com/en/articles/4501511-how-can-i-view-my-ticket-sales-for-my-recurring-events.md): How to view your ticket sales by date or time-slot.
- [How to access the details of customers who didn't complete their orders](http://help.tickettailor.com/en/articles/2073848-how-to-access-the-details-of-customers-who-didn-t-complete-their-orders.md): Head to 'Orders' \> 'Order status' \> 'Incomplete orders'.
- [How can I edit an order?](http://help.tickettailor.com/en/articles/1549513-how-can-i-edit-an-order.md): Change the name, email or other customer details from 'Orders' \> 'Edit order'.
- [How can I delete ticket buyer data?](http://help.tickettailor.com/en/articles/9470976-how-can-i-delete-ticket-buyer-data.md): Delete your event, or get in touch with customer support, and we'll help!
- [How to check if an order confirmation email was delivered](http://help.tickettailor.com/en/articles/13187300-how-to-check-if-an-order-confirmation-email-was-delivered.md): Head to 'Orders' and open the order to see delivery details.
- [Why can't my ticket buyer issue their own refund via self-serve?](http://help.tickettailor.com/en/articles/9516408-why-can-t-my-ticket-buyer-issue-their-own-refund-via-self-serve.md): Sometimes refunds can't be issued in self-serve, so you need to issue it manually, via Stripe, PayPal or Square or in cash.
- [Why can my ticket buyer see 'payment pending, contact event organiser' in self-serve?](http://help.tickettailor.com/en/articles/9564999-why-can-my-ticket-buyer-see-payment-pending-contact-event-organiser-in-self-serve.md): If payment hasn't been confirmed on your 'Orders', your customer might see payment pending in self-serve.
- [How can I manage my event occurrences?](http://help.tickettailor.com/en/articles/4618525-how-can-i-manage-my-event-occurrences.md): Make edits to your existing occurrences or add new ones by heading to your event and clicking 'Occurrences' from the left-hand menu.
- [How to edit your occurrences](http://help.tickettailor.com/en/articles/5703242-how-to-edit-your-occurrences.md): Use an Override to edit the price or number of available ticket types in a single occurrence or to create new types of occurrences.
- [Can I reduce my occurrence capacity even if I've sold tickets?](http://help.tickettailor.com/en/articles/5745133-can-i-reduce-my-occurrence-capacity-even-if-i-ve-sold-tickets.md): Yes!
- [How can I edit my Products?](http://help.tickettailor.com/en/articles/6241143-how-can-i-edit-my-products.md): How to update and manage your non-ticket products.

## 💥 Marketing and connections to other tools

- [How to connect to Audience Republic](http://help.tickettailor.com/en/articles/11809698-how-to-connect-to-audience-republic.md): Connect Ticket Tailor to Audience Republic to create memorable fan experiences
- [How to link to a specific day in a recurring event](http://help.tickettailor.com/en/articles/7041759-how-to-link-to-a-specific-day-in-a-recurring-event.md): Share a link to a specific occurrence date from your website or socials.
- [How to create referral and affiliate links](http://help.tickettailor.com/en/articles/951069-how-to-create-referral-and-affiliate-links.md): It's easy to use referrals to better track your marketing efforts, just go to 'Promote' \> 'Links and referrals' \> 'Event link'.
- [How to set up an opt-in checkbox for email marketing consent](http://help.tickettailor.com/en/articles/1816392-how-to-set-up-an-opt-in-checkbox-for-email-marketing-consent.md): Go to your Box office 'Settings' \> 'Checkout form' \> 'Add a buyer question'.
- [How to download a QR code to share your event](http://help.tickettailor.com/en/articles/6877955-how-to-download-a-qr-code-to-share-your-event.md): Share your event via a QR code on posters, social media and more.
- [How to share your Store](http://help.tickettailor.com/en/articles/7897137-how-to-share-your-store.md): Share your Store to sell products and merch directly to your audience.
- [Can I use the Ticket Tailor widget to keep the checkout experience on my site?](http://help.tickettailor.com/en/articles/11870168-can-i-use-the-ticket-tailor-widget-to-keep-the-checkout-experience-on-my-site.md): Yes, by using a custom domain!
- [How to embed a box office widget on your website](http://help.tickettailor.com/en/articles/950997-how-to-embed-a-box-office-widget-on-your-website.md): Your customers can seamlessly buy tickets and register for events on your website by embedding the Ticket Tailor widget.
- [Can I direct my ticket buyers to one occurrence from my website?](http://help.tickettailor.com/en/articles/6354459-can-i-direct-my-ticket-buyers-to-one-occurrence-from-my-website.md): Yes, we can provide specific code to embed a link to a specific occurrence date or time in your recurring event.
- [Can I add my event checkout as a pop-out from my website?](http://help.tickettailor.com/en/articles/6354611-can-i-add-my-event-checkout-as-a-pop-out-from-my-website.md): Use this code to embed a modal widget to your website.
- [How to sell tickets on Squarespace](http://help.tickettailor.com/en/articles/953183-how-to-sell-tickets-on-squarespace.md): Once you have a box office for your events, you can embed it on to your Squarespace site and start selling tickets in minutes.
- [How to sell tickets on WordPress](http://help.tickettailor.com/en/articles/951075-how-to-sell-tickets-on-wordpress.md): Learn how to easily create a box office on Ticket Tailor, embed it in to your Wordpress site, and start selling tickets in minutes.
- [How can I customise the events shown in my widget?](http://help.tickettailor.com/en/articles/4838600-how-can-i-customise-the-events-shown-in-my-widget.md): Customise your code to choose which events appear in your widget.
- [How can I make my recurring events widget shorter?](http://help.tickettailor.com/en/articles/4738518-how-can-i-make-my-recurring-events-widget-shorter.md): You can manipulate the widget code to change the length of your recurring event widget.
- [How to embed a widget for one event](http://help.tickettailor.com/en/articles/10354160-how-to-embed-a-widget-for-one-event.md): To embed just one event on your website edit your widget options in the 'promote' section.
- [How do I set up my Meta Conversion API?](http://help.tickettailor.com/en/articles/11020665-how-do-i-set-up-my-meta-conversion-api.md): Meta Conversion API is available to anyone using the Facebook Pixel as a way to improve the reliability of tracking.
- [How do I connect to the Ticket Tailor API?](http://help.tickettailor.com/en/articles/4593218-how-do-i-connect-to-the-ticket-tailor-api.md): Advice for developers about how to access the open API.
- [How can I create a webhook?](http://help.tickettailor.com/en/articles/5149215-how-can-i-create-a-webhook.md): Use webhooks to automatically update other applications when things happen in Ticket Tailor.
- [How can I integrate Mailchimp with Ticket Tailor?](http://help.tickettailor.com/en/articles/951068-how-can-i-integrate-mailchimp-with-ticket-tailor.md): Learn how to send marketing emails to ticket buyers by integrating your Ticket Tailor account with your Mailchimp account. Head to 'Settings' \> 'Integrations' to get started.
- [Integrating your Ticket Tailor account with Tixel](http://help.tickettailor.com/en/articles/7435648-integrating-your-ticket-tailor-account-with-tixel.md): Integrate with Tixel to access their ethical ticket resale software and allow ticket buyers to securely sell and buy your event tickets.
- [Can I print name badges for my event?](http://help.tickettailor.com/en/articles/6697735-can-i-print-name-badges-for-my-event.md): We've partnered with Fredo to offer seamless, on-demand badge printing.
- [Blackbaud Raiser’s Edge NXT integration](http://help.tickettailor.com/en/articles/8912197-blackbaud-raiser-s-edge-nxt-integration.md): The Ticket Tailor app on Raiser's Edge NXT allows you to seamlessly work across both platforms.
- [How to connect Ticket Tailor to your other apps using Zapier](http://help.tickettailor.com/en/articles/951067-how-to-connect-ticket-tailor-to-your-other-apps-using-zapier.md): Connect Zapier to Ticket Tailor to automate countless tasks
- [Why can't I see my ticket buyers' emails in Mailchimp?](http://help.tickettailor.com/en/articles/6383434-why-can-t-i-see-my-ticket-buyers-emails-in-mailchimp.md): Try these troubleshooting steps.
- [How to connect Constant Contact to Ticket Tailor](http://help.tickettailor.com/en/articles/9259311-how-to-connect-constant-contact-to-ticket-tailor.md): Connect your accounts from 'Box office settings' \> 'Integrations'
- [What workflows can I create in Constant Contact?](http://help.tickettailor.com/en/articles/9271973-what-workflows-can-i-create-in-constant-contact.md): Mix and match a range of workflows to set up seamless marketing!
- [How to deactivate Constant Contact](http://help.tickettailor.com/en/articles/9259504-how-to-deactivate-constant-contact.md): Adjust your add-on from 'Box office settings' \> 'Billing'
- [How to connect ActiveCampaign to Ticket Tailor](http://help.tickettailor.com/en/articles/9260238-how-to-connect-activecampaign-to-ticket-tailor.md): Connect via 'Box office settings' \> 'Integrations' \> 'Email marketing & CRM'
- [What workflows can I use with ActiveCampaign and Ticket Tailor?](http://help.tickettailor.com/en/articles/9271929-what-workflows-can-i-use-with-activecampaign-and-ticket-tailor.md): Integrate these accounts for seamless email marketing.
- [How to deactivate ActiveCampaign](http://help.tickettailor.com/en/articles/9260366-how-to-deactivate-activecampaign.md): Cancel your integration and cancel your monthly payment from 'Billing'
- [How can I connect Ticket Tailor with HubSpot?](http://help.tickettailor.com/en/articles/9272068-how-can-i-connect-ticket-tailor-with-hubspot.md): Connect your accounts from 'Box office settings' \> 'Integrations' \> 'Email marketing & CRM'
- [How does Ticket Tailor information map onto HubSpot marketing events?](http://help.tickettailor.com/en/articles/9272294-how-does-ticket-tailor-information-map-onto-hubspot-marketing-events.md): A list of the available HubSpot marketing events.
- [How to build your event website with Plot website builder](http://help.tickettailor.com/en/articles/9263196-how-to-build-your-event-website-with-plot-website-builder.md): Head to 'Box office settings' \> 'Integrations' \> 'Ticket sales & websites'
- [What workflows can I create in HubSpot?](http://help.tickettailor.com/en/articles/9272260-what-workflows-can-i-create-in-hubspot.md): Mix and match a range of workflows to set up seamless marketing!
- [How to deactivate HubSpot](http://help.tickettailor.com/en/articles/9273535-how-to-deactivate-hubspot.md): How to remove HubSpot and cancel your monthly payments
- [Can I connect my Mailchimp account?](http://help.tickettailor.com/en/articles/950038-can-i-connect-my-mailchimp-account.md): Yes, you can!
- [How to find your Ticket Tailor event ID](http://help.tickettailor.com/en/articles/11469845-how-to-find-your-ticket-tailor-event-id.md): Find your event ID for a single event, and event series ID for recurring events and single occurrences.
- [How to send custom questions from a checkout form to Google Sheets](http://help.tickettailor.com/en/articles/11465083-how-to-send-custom-questions-from-a-checkout-form-to-google-sheets.md): You can use Zapier to automatically collect responses from custom questions into a Google spreadsheet, to help your Event Operations.
- [How to connect Ticket Tailor to your favourite AI agent](http://help.tickettailor.com/en/articles/11892797-how-to-connect-ticket-tailor-to-your-favourite-ai-agent.md): Find our AI Assist \(MCP\) in 'Connect apps' to connect your Box Office to Claude and Cursor.
- [How to integrate your Ticket Tailor account with GetYourGuide](http://help.tickettailor.com/en/articles/15587394-how-to-integrate-your-ticket-tailor-account-with-getyourguide.md)

## 🤳🏻 Check in and event day

- [How to download and invite your team to the Check-in app](http://help.tickettailor.com/en/articles/1966803-how-to-download-and-invite-your-team-to-the-check-in-app.md): Getting started with the Ticket Tailor Check-in app
- [How to log in to the Check-in app](http://help.tickettailor.com/en/articles/7918812-how-to-log-in-to-the-check-in-app.md): Send a magic link to your email, or use your username and password from 'Box office settings' \> 'Check-in app users'.
- [Preparing your check-in app before your event](http://help.tickettailor.com/en/articles/5151814-preparing-your-check-in-app-before-your-event.md): A guide to preparing your check-in devices.
- [How to add your check-in team to a new event](http://help.tickettailor.com/en/articles/5152027-how-to-add-your-check-in-team-to-a-new-event.md): Go to 'Box office settings' \> 'Check-in app users' to edit your team members' events.
- [How to check in your attendees with the Check-in app at your event](http://help.tickettailor.com/en/articles/5151698-how-to-check-in-your-attendees-with-the-check-in-app-at-your-event.md): A comprehensive guide to checking in your ticket buyers with the Ticket Tailor Check-in app.
- [How to redeem Products using the check-in app](http://help.tickettailor.com/en/articles/6300736-how-to-redeem-products-using-the-check-in-app.md): How to scan Products bought with event tickets using the check-in app.
- [What scanner should I use with the Ticket Tailor Check-in app?](http://help.tickettailor.com/en/articles/9352845-what-scanner-should-i-use-with-the-ticket-tailor-check-in-app.md): A round up of some external scanners, tested by the Ticket Tailor team.
- [How to select occurrences in the Check-in app](http://help.tickettailor.com/en/articles/5963526-how-to-select-occurrences-in-the-check-in-app.md): When checking in attendees to your recurring event, you can add multiple occurrences to your Check-in app to save time on the door.
- [How to filter and search your Check-in app doorlist](http://help.tickettailor.com/en/articles/9123914-how-to-filter-and-search-your-check-in-app-doorlist.md): Make it quicker and easier to find guests when checking them in.
- [Can I check in a group all at once?](http://help.tickettailor.com/en/articles/8999306-can-i-check-in-a-group-all-at-once.md): Yes - adjust your Check-in app settings to check in all items in an order at once.
- [How to stop certain ticket types being scanned on your app](http://help.tickettailor.com/en/articles/9128823-how-to-stop-certain-ticket-types-being-scanned-on-your-app.md): Use doorlist filters to restrict which tickets or products your check-in device can scan.
- [When does my Check-in app sync?](http://help.tickettailor.com/en/articles/9330194-when-does-my-check-in-app-sync.md): Understand when data will update between your Check-in app devices
- [How to check-in seated tickets](http://help.tickettailor.com/en/articles/10928403-how-to-check-in-seated-tickets.md): The Check-in app will list ticket buyers' seat assignments, so you can point them in the right direction.
- [How to enable Membership search and redemption in the check-in app](http://help.tickettailor.com/en/articles/13562360-how-to-enable-membership-search-and-redemption-in-the-check-in-app.md): Give permission for your check-in app users to search and redeem memberships.
- [How to use an external scanner with the Ticket Tailor Check-in app](http://help.tickettailor.com/en/articles/5657881-how-to-use-an-external-scanner-with-the-ticket-tailor-check-in-app.md): The Ticket Tailor check-in app is compatible with many barcode scanners. Use your device's manual alongside this help article to get set up.
- [Can I rent a check-in device for my event?](http://help.tickettailor.com/en/articles/5435339-can-i-rent-a-check-in-device-for-my-event.md): Ticket Tailor have partnered with One World Rental to help provide a hardware rental service for your event check in.
- [Tips to connect the Tera Scanner \(Model hw0002\) to the Check-in app](http://help.tickettailor.com/en/articles/6109018-tips-to-connect-the-tera-scanner-model-hw0002-to-the-check-in-app.md): The Tera Scanner hw0002 is what we recommend!
- [Tips to connect the Zebra Scanner \(model tc200j\) to the check-in app](http://help.tickettailor.com/en/articles/6109049-tips-to-connect-the-zebra-scanner-model-tc200j-to-the-check-in-app.md): Learn how to configure your Zebra Scanner.
- [Tips to connect the Linea Pro 5 Bluetooth scanner to the check-in app](http://help.tickettailor.com/en/articles/5978612-tips-to-connect-the-linea-pro-5-bluetooth-scanner-to-the-check-in-app.md): Learn how to configure your Linea Pro 5 Bluetooth scanner.
- [How to sell tickets in person using the Check-in app](http://help.tickettailor.com/en/articles/10058234-how-to-sell-tickets-in-person-using-the-check-in-app.md): Take in-person orders with Stripe Tap to Pay.
- [Quick troubleshooting tips for in-person orders](http://help.tickettailor.com/en/articles/9853132-quick-troubleshooting-tips-for-in-person-orders.md)
- [How to find the NFC spot on your phone to take Tap-to-Pay payments](http://help.tickettailor.com/en/articles/10115559-how-to-find-the-nfc-spot-on-your-phone-to-take-tap-to-pay-payments.md): Find the NFC spot on your phone to accept tap-to-pay payments for in-person orders with no extra hardware.
- [How to see your check-in data](http://help.tickettailor.com/en/articles/5028380-how-to-see-your-check-in-data.md): View, download and export your check-in data.
- [How to print out your doorlist](http://help.tickettailor.com/en/articles/950954-how-to-print-out-your-doorlist.md): From your event summary page, click 'Issued tickets' \> 'Export doorlist'.
- [How to check in attendees without using the Ticket Tailor Check-in App](http://help.tickettailor.com/en/articles/10588947-how-to-check-in-attendees-without-using-the-ticket-tailor-check-in-app.md): Check in tickets from the issued tickets or orders list, or print a doorlist.

## 📣 Event reporting and analytics

- [What analytics do I get?](http://help.tickettailor.com/en/articles/950008-what-analytics-do-i-get.md): Use our 'Event reports' to dig into your event data from beginning to end.
- [How to report on your ticket sales in real-time](http://help.tickettailor.com/en/articles/8395018-how-to-report-on-your-ticket-sales-in-real-time.md): Use Event Reports to get a real-time snapshot or drill down of your tickets.
- [Can I use a Meta tracking pixel?](http://help.tickettailor.com/en/articles/5560643-can-i-use-a-meta-tracking-pixel.md): Yes! Enable custom domains to set up your Meta Pixel ID \(Formerly Facebook pixel ID\).
- [Do you support TikTok pixel tracking?](http://help.tickettailor.com/en/articles/6623119-do-you-support-tiktok-pixel-tracking.md): Yes!
- [How to find your Meta Pixel ID](http://help.tickettailor.com/en/articles/4942920-how-to-find-your-meta-pixel-id.md): Find this in your Facebook for Business events manager.
- [How to set up Google Analytics tracking](http://help.tickettailor.com/en/articles/2283227-how-to-set-up-google-analytics-tracking.md): Connect Google Analytics to your Ticket Tailor box office to track how visitors are interacting with your site.
- [How can I report on my sales?](http://help.tickettailor.com/en/articles/8529908-how-can-i-report-on-my-sales.md): Head to 'Orders' then 'Sales Reports' to get a real-time snapshot or drill down of your revenue
- [How to save an export for easy reporting](http://help.tickettailor.com/en/articles/8587909-how-to-save-an-export-for-easy-reporting.md): Use starred reports to customise and save the data exports you need.
- [How can I generate a refund report?](http://help.tickettailor.com/en/articles/9516747-how-can-i-generate-a-refund-report.md): Export your refunded orders to get a report on all of your refunds.
- [How can I report on my product sales?](http://help.tickettailor.com/en/articles/6300608-how-can-i-report-on-my-product-sales.md)
- [How to report on your recurring event sales](http://help.tickettailor.com/en/articles/7038768-how-to-report-on-your-recurring-event-sales.md): Filter your orders and export them to get the reports you need.

## 🎨 Box office settings 

- [How to set up your tickets as Apple Wallet passes](http://help.tickettailor.com/en/articles/8826982-how-to-set-up-your-tickets-as-apple-wallet-passes.md): Configure your event ticket as an Apple pass from 'Settings' \> 'Integrations' \> 'Onsite & attendee experience'
- [How to prevent spam ticket bookings with a CAPTCHA](http://help.tickettailor.com/en/articles/4959054-how-to-prevent-spam-ticket-bookings-with-a-captcha.md): Add a CAPTCHA challenge to your event to stop bots from booking tickets.
- [How to add a Privacy Policy to your online box office](http://help.tickettailor.com/en/articles/1830445-how-to-add-a-privacy-policy-to-your-online-box-office.md): Head to 'Settings' \> 'Privacy policy'
- [How to add a search to your box office](http://help.tickettailor.com/en/articles/7939089-how-to-add-a-search-to-your-box-office.md): Add the option to search and filter your events to make buying tickets easier.
- [How to deactivate two-factor authentication \(2FA\)](http://help.tickettailor.com/en/articles/8294525-how-to-deactivate-two-factor-authentication-2fa.md): Remove two-factor authentication from your 'Account settings'.
- [How to edit your order confirmation email](http://help.tickettailor.com/en/articles/8015413-how-to-edit-your-order-confirmation-email.md): Anyone who makes an order through your Ticket Tailor Box Office will receive this email containing a summary of their order.
- [How to change a box office owner](http://help.tickettailor.com/en/articles/10559163-how-to-change-a-box-office-owner.md): Update an admin to an owner of a box office by contacting customer support.
- [How to set up your memberships as Apple Wallet passes](http://help.tickettailor.com/en/articles/13003113-how-to-set-up-your-memberships-as-apple-wallet-passes.md): Configure your memberships as an Apple pass by heading to 'Settings', 'Integrations', then 'Onsite & attendee experience'.
- [How to enable Multi-checkout so buyers can add tickets from multiple events to their cart](http://help.tickettailor.com/en/articles/13193667-how-to-enable-multi-checkout-so-buyers-can-add-tickets-from-multiple-events-to-their-cart.md): Multi-checkout lets customers buy tickets from multiple events in one transaction

## ❓FAQs

- [Hello 👋](http://help.tickettailor.com/en/articles/5214435-hello.md): Let's get you started with Ticket Tailor.
- [What is the difference between a box office and an event page?](http://help.tickettailor.com/en/articles/5276224-what-is-the-difference-between-a-box-office-and-an-event-page.md)
- [Why am I being logged out?](http://help.tickettailor.com/en/articles/13599911-why-am-i-being-logged-out.md): Troubleshooting to help you stay logged in to your Ticket Tailor account.
- [How fees are displayed for events in GBP](http://help.tickettailor.com/en/articles/13915788-how-fees-are-displayed-for-events-in-gbp.md): The total cost of a ticket \(including booking fees\) is displayed upfront.
- [How to use the Ticket Tailor widget with a Content Security Policy \(CSP\)](http://help.tickettailor.com/en/articles/14288695-how-to-use-the-ticket-tailor-widget-with-a-content-security-policy-csp.md): Learn how to embed the Ticket Tailor widget on pages that use a Content Security Policy.
- [How to add an image to your event description](http://help.tickettailor.com/en/articles/14486494-how-to-add-an-image-to-your-event-description.md): Add an image to your event description using the rich text editor in 'Edit event and tickets'.
- [How can I create a private event URL?](http://help.tickettailor.com/en/articles/4616054-how-can-i-create-a-private-event-url.md): You can create a private URL via 'Event and ticket types' \> 'Event settings'.
- [Can Ticket Tailor handle large on-sales?](http://help.tickettailor.com/en/articles/5745181-can-ticket-tailor-handle-large-on-sales.md): Yes! Our ticket queue helps to keep your event live under high demand.
- [What do my event summary analytics mean?](http://help.tickettailor.com/en/articles/6015430-what-do-my-event-summary-analytics-mean.md): A quick overview of what your event summary analytics are showing you.
- [How to filter your events in your dashboard](http://help.tickettailor.com/en/articles/8065320-how-to-filter-your-events-in-your-dashboard.md): Use the 'Add filter' dropdown from your 'Events' page to find what you need quickly.
- [How to check if an Email broadcast was sent to a ticket holder](http://help.tickettailor.com/en/articles/7995246-how-to-check-if-an-email-broadcast-was-sent-to-a-ticket-holder.md): Open your event, then 'Email broadcasts' \> 'Recipients'.
- [Can I restore a deleted event?](http://help.tickettailor.com/en/articles/7267076-can-i-restore-a-deleted-event.md): Yes, for 24 hours after you've deleted it.
- [How can I set up an event with sliding-scale pricing?](http://help.tickettailor.com/en/articles/6081749-how-can-i-set-up-an-event-with-sliding-scale-pricing.md): You can set up 'pay what you want' with different ticket types with different suggested prices.
- [Why can't I see the map on my event page?](http://help.tickettailor.com/en/articles/6169056-why-can-t-i-see-the-map-on-my-event-page.md): Common reasons why your map isn't displaying, or is showing the wrong location for your event.
- [What is the difference between 'Checked in' and 'Attended' on my event summary?](http://help.tickettailor.com/en/articles/7003232-what-is-the-difference-between-checked-in-and-attended-on-my-event-summary.md): 'Checked in' counts check-ins and outs, whilst 'attended' is a count of individual tickets.
- [Can I edit the ticket quantity of one occurrence in a series?](http://help.tickettailor.com/en/articles/5720804-can-i-edit-the-ticket-quantity-of-one-occurrence-in-a-series.md): Yes, by using an 'Override'.
- [Can I edit the ticket price of an occurrence in a series of recurring events?](http://help.tickettailor.com/en/articles/5720801-can-i-edit-the-ticket-price-of-an-occurrence-in-a-series-of-recurring-events.md): Yes, by using an Override.
- [Can I sell raffle tickets using Ticket Tailor?](http://help.tickettailor.com/en/articles/4657071-can-i-sell-raffle-tickets-using-ticket-tailor.md): Selling tickets for a raffle, lottery or sweepstake is prohibited on Ticket Tailor.
- [How can I share a draft event?](http://help.tickettailor.com/en/articles/4066222-how-can-i-share-a-draft-event.md): Learn how to send a link of your draft event to someone else for review before you publish it.
- [Can I include a seating plan?](http://help.tickettailor.com/en/articles/948757-can-i-include-a-seating-plan.md): Yes, with our Seating Chart tool.
- [Does Ticket Tailor have an app for attendee check-in?](http://help.tickettailor.com/en/articles/950003-does-ticket-tailor-have-an-app-for-attendee-check-in.md): Yes!
- [Can I use other ticket-selling agencies at the same time?](http://help.tickettailor.com/en/articles/950002-can-i-use-other-ticket-selling-agencies-at-the-same-time.md): Yes, you can use Ticket Tailor alongside other ticket agencies.
- [Can I place a test order?](http://help.tickettailor.com/en/articles/950007-can-i-place-a-test-order.md): Yes, when you're logged into your Ticket Tailor account.
- [How do I limit the quantity of tickets?](http://help.tickettailor.com/en/articles/1549434-how-do-i-limit-the-quantity-of-tickets.md): Go to 'Events' \> 'Edit events and tickets' to adjust the quantity.
- [How do I set a capacity limit across multiple tickets?](http://help.tickettailor.com/en/articles/1549453-how-do-i-set-a-capacity-limit-across-multiple-tickets.md): Limiting capacity across multiple tickets. e.g. family tickets, by limiting your event quantity.
- [What is the supplier directory?](http://help.tickettailor.com/en/articles/8765929-what-is-the-supplier-directory.md): A hand-picked list of suppliers, contractors and software that will help your event run smoothly.
- [Can I customise my ‘Add to calendar’ link?](http://help.tickettailor.com/en/articles/4708182-can-i-customise-my-add-to-calendar-link.md): You can customise your add to calendar placeholder in your Event confirmation using HTML.
- [Can my ticket buyers add my event to their calendar?](http://help.tickettailor.com/en/articles/4708176-can-my-ticket-buyers-add-my-event-to-their-calendar.md): Yes, with a placeholder in the event confirmation!
- [How to take deposits](http://help.tickettailor.com/en/articles/5085550-how-to-take-deposits.md): Ticket Tailor events can be created to break a payment down into multiple payments, for example, to take a deposit.
- [How to add seasonal pricing and/or capacity to your recurring event with Overrides](http://help.tickettailor.com/en/articles/5720808-how-to-add-seasonal-pricing-and-or-capacity-to-your-recurring-event-with-overrides.md): Once you've created your recurring event, you can adjust seasonal pricing or capacity with Overrides.
- [How to discount products](http://help.tickettailor.com/en/articles/8838166-how-to-discount-products.md): Offer promotional incentives on your products
- [How to set up a waitlist before your event goes on sale](http://help.tickettailor.com/en/articles/10079664-how-to-set-up-a-waitlist-before-your-event-goes-on-sale.md): Set up a waitlist and then hide your tickets.
- [Can I add a waitlist for all of my time slots in one day?](http://help.tickettailor.com/en/articles/5496620-can-i-add-a-waitlist-for-all-of-my-time-slots-in-one-day.md): Yes!
- [How do I make my event private?](http://help.tickettailor.com/en/articles/950006-how-do-i-make-my-event-private.md): Adjust your event privacy settings from 'Edit event and tickets' \> 'Event settings'.
- [How can I schedule my event to go live at a future date?](http://help.tickettailor.com/en/articles/4068121-how-can-i-schedule-my-event-to-go-live-at-a-future-date.md): Set this up in 'Events' \> 'Edit event and tickets' \> 'Advanced settings'.
- [How do I set the time zone for my event?](http://help.tickettailor.com/en/articles/4086504-how-do-i-set-the-time-zone-for-my-event.md): Update your default timezone at any time by going to 'Box office settings' \> 'Basic settings' \> 'Timezone'.
- [How to change my event time to a 24-hour clock format](http://help.tickettailor.com/en/articles/5106291-how-to-change-my-event-time-to-a-24-hour-clock-format.md): You can choose if you would like the time on all of your Ticket Tailor events to show in military time, or the 12 hour AM/PM format.
- [Can you translate my event page?](http://help.tickettailor.com/en/articles/6062917-can-you-translate-my-event-page.md): Yes, from your 'Box office settings'.
- [Can I pick my basket hold time?](http://help.tickettailor.com/en/articles/6382935-can-i-pick-my-basket-hold-time.md): Select the amount of time your customers can keep tickets held at checkout in 'Box office settings' \> 'Basic settings'.
- [How to filter your events](http://help.tickettailor.com/en/articles/8062107-how-to-filter-your-events.md): The search and filter tools can help your mega-fans find the events their looking for even faster.
- [How to change the text on your ticket selection button](http://help.tickettailor.com/en/articles/9271790-how-to-change-the-text-on-your-ticket-selection-button.md): Set a custom button CTA on your event page from the 'Advanced event settings'
- [Where can I add sales tax / VAT to my tickets?](http://help.tickettailor.com/en/articles/1549496-where-can-i-add-sales-tax-vat-to-my-tickets.md): You can add sales tax for your box office, or for a specific event.
- [Why use the Ticket Tailor check-in app?](http://help.tickettailor.com/en/articles/9546560-why-use-the-ticket-tailor-check-in-app.md)
- [Why can I see a 0 booking fee on my event?](http://help.tickettailor.com/en/articles/9930748-why-can-i-see-a-0-booking-fee-on-my-event.md): If you have a booking fee set for one ticket, all tickets will show a booking fee.
- [Why does my revenue in my dashboard show a different number?](http://help.tickettailor.com/en/articles/10127093-why-does-my-revenue-in-my-dashboard-show-a-different-number.md): We updated the way we calculate revenue on 18th Nov '24 to be more accurate.
- [How to collect attendee names](http://help.tickettailor.com/en/articles/2116597-how-to-collect-attendee-names.md): Edit your checkout form from your box office settings, or for a specific event.
- [How to copy an event](http://help.tickettailor.com/en/articles/4967346-how-to-copy-an-event.md): Learn how to duplicate a past or existing event.
- [How to disconnect your custom domain from your box office](http://help.tickettailor.com/en/articles/8074507-how-to-disconnect-your-custom-domain-from-your-box-office.md): Head to your Box office 'Settings', 'Custom domain', and then click 'Disconnect domain'.
- [How to redirect ticket buyers back to your website after buying tickets](http://help.tickettailor.com/en/articles/2096942-how-to-redirect-ticket-buyers-back-to-your-website-after-buying-tickets.md): Head to 'Events' → Select your event → 'Edit event and tickets' → 'Advanced settings' → 'Redirect order confirmation page'.
- [Troubleshooting your custom domain setup](http://help.tickettailor.com/en/articles/8065496-troubleshooting-your-custom-domain-setup.md): Tips on how to troubleshoot setup issues with your custom domain.
- [How can I view past events?](http://help.tickettailor.com/en/articles/10439770-how-can-i-view-past-events.md): It's simple — just navigate to the 'Past events' tab from your Events page!
- [How to change the picture on your event page](http://help.tickettailor.com/en/articles/1550066-how-to-change-the-picture-on-your-event-page.md): Update the image, photo or picture on your event page via 'Edit event and tickets'.
- [How fees are displayed for events in USD](http://help.tickettailor.com/en/articles/11383453-how-fees-are-displayed-for-events-in-usd.md): The total cost of a ticket \(including booking fees\) is displayed upfront, based on the FTC Junk Fees Rule.
- [How do I edit the currency for my event?](http://help.tickettailor.com/en/articles/950004-how-do-i-edit-the-currency-for-my-event.md): You can sell tickets in over 20 currencies from 'Event settings' \> 'Currency'.
- [What does the 'Event capacity' tracker show?](http://help.tickettailor.com/en/articles/12638633-what-does-the-event-capacity-tracker-show.md): A quick way to see how close you are to selling out
- [How to ask ticket buyers to sign a waiver](http://help.tickettailor.com/en/articles/12640861-how-to-ask-ticket-buyers-to-sign-a-waiver.md): Ask your buyers for a signature in your checkout form
- [How to delete an event](http://help.tickettailor.com/en/articles/13130495-how-to-delete-an-event.md): Head to 'Events' → Select 'Delete entire event' from the three-dot menu.
- [Why isn't my third-party tool working on my checkout page?](http://help.tickettailor.com/en/articles/13166483-why-isn-t-my-third-party-tool-working-on-my-checkout-page.md)
- [Why can I see 'Legacy Zapier'](http://help.tickettailor.com/en/articles/13742135-why-can-i-see-legacy-zapier.md): You are using an old Zapier integration. Re-connect Ticket Tailor with Zapier for a better experience.
- [How to set up companion tickets](http://help.tickettailor.com/en/articles/14207258-how-to-set-up-companion-tickets.md): Use ticket dependencies to set up companion or carer tickets which must be bought alongside accessible tickets.
- [How can I add checkout form answers in emails?](http://help.tickettailor.com/en/articles/14322409-how-can-i-add-checkout-form-answers-in-emails.md): Add your customer's answers to custom checkout form questions as placeholders in order confirmations and broadcasts.
- [How can I move my event from Eventbrite to Ticket Tailor?](http://help.tickettailor.com/en/articles/15288647-how-can-i-move-my-event-from-eventbrite-to-ticket-tailor.md): It's incredibly easy to make the switch, with just a few simple steps.
- [How can I set a sales tax or VAT rate per ticket type?](http://help.tickettailor.com/en/articles/15555292-how-can-i-set-a-sales-tax-or-vat-rate-per-ticket-type.md): Ticket Tailor applies one sales tax or VAT rate per event. Here's a simple workaround if you need to apply different rates to different ticket types.
- [How can I create a waitlist for events that start in the future?](http://help.tickettailor.com/en/articles/15956882-how-can-i-create-a-waitlist-for-events-that-start-in-the-future.md): Activate your waitlist, hide all of your ticket types, and publish your event
- [How can I put tickets on hold?](http://help.tickettailor.com/en/articles/5745383-how-can-i-put-tickets-on-hold.md): A guide on how to set tickets aside for comps or VIPs
- [How is my revenue calculated?](http://help.tickettailor.com/en/articles/6671601-how-is-my-revenue-calculated.md): Find the revenue for all of your events on your ‘Overview’ dashboard page, as well as on your 'Event summary' page for your individual events.
- [How can I export my orders?](http://help.tickettailor.com/en/articles/950017-how-can-i-export-my-orders.md): You can export order details from the 'Orders' section in your Box Office.
- [How to check tickets out in bulk](http://help.tickettailor.com/en/articles/8409093-how-to-check-tickets-out-in-bulk.md): Reach out to customer support for help with this feature.
- [How to see answers to your checkout form questions](http://help.tickettailor.com/en/articles/8583541-how-to-see-answers-to-your-checkout-form-questions.md): You can view customer information and answers to ticket buyer questions you've collected in the check-in app or via an export.
- [How to send customer data to your widget](http://help.tickettailor.com/en/articles/9859154-how-to-send-customer-data-to-your-widget.md): Pre-fill data and pass metadata to your widget if it's hosted on a site where you store customer data.
- [How to add buyer answers to order confirmations and invoices](http://help.tickettailor.com/en/articles/10185454-how-to-add-buyer-answers-to-order-confirmations-and-invoices.md): Add your customer's answer to a checkout form question to your invoices and order confirmation to use peoples details.
- [How to get a seat number report](http://help.tickettailor.com/en/articles/8111938-how-to-get-a-seat-number-report.md): How to export a report which shows orders and their seat numbers when using a seating chart
- [How to download ticket barcodes](http://help.tickettailor.com/en/articles/10279573-how-to-download-ticket-barcodes.md): Download your barcodes to add them to physical tickets, or import into alternative check-in devices.
- [How to choose where to send your 'new order' notifications](http://help.tickettailor.com/en/articles/10296484-how-to-choose-where-to-send-your-new-order-notifications.md): Go to your 'basic settings' to specify who should get notified about a new order.
- [How to ban a ticket buyer](http://help.tickettailor.com/en/articles/10538012-how-to-ban-a-ticket-buyer.md): Block a ticket buyer's email from 'Settings' \> 'Banned emails' so they can't buy tickets in your box office.
- [Where can I find order and ticket information?](http://help.tickettailor.com/en/articles/10561157-where-can-i-find-order-and-ticket-information.md): View specific details for each issued ticket from 'Orders' or 'Issued tickets' in your event.
- [How can I make sure my ticket emails don't go to spam?](http://help.tickettailor.com/en/articles/10823843-how-can-i-make-sure-my-ticket-emails-don-t-go-to-spam.md): Ticket Tailor has 99% delivery success rates. Here's how to troubleshoot email failure reports.
- [How to copy an Email broadcast](http://help.tickettailor.com/en/articles/11508137-how-to-copy-an-email-broadcast.md): Use the dropdown to 'Copy broadcast from...' to re-use a broadcast from a past event.
- [What is a transaction ID?](http://help.tickettailor.com/en/articles/11841372-what-is-a-transaction-id.md): A transaction ID will appear on orders taken via Stripe, PayPal or Square.
- [Why are ticket buyers seeing an error message on checkout?](http://help.tickettailor.com/en/articles/5847016-why-are-ticket-buyers-seeing-an-error-message-on-checkout.md): 'This order cannot be processed because the total is below the minimum payment amount' and 'Account cannot currently make live charges' are both error messages related to your Stripe setup.
- [How to use an alternative payment method with Ticket Tailor](http://help.tickettailor.com/en/articles/7008722-how-to-use-an-alternative-payment-method-with-ticket-tailor.md): Enable offline payments with a payment link redirect to use an alternative to Stripe PayPal or Square.
- [Why is my widget redirecting?](http://help.tickettailor.com/en/articles/5838873-why-is-my-widget-redirecting.md): Usually, because your browser is blocking our cookies.
- [How can I reconcile my payments with my ticket sales?](http://help.tickettailor.com/en/articles/5837153-how-can-i-reconcile-my-payments-with-my-ticket-sales.md): Tips to help you match your payout with your tickets.
- [How can my attendees make a donation?](http://help.tickettailor.com/en/articles/950010-how-can-my-attendees-make-a-donation.md): Head to 'Events' \> 'Edit event and tickets' \> 'Event settings'.
- [How to set up Apple Pay and Google Pay for ticket sales](http://help.tickettailor.com/en/articles/1668790-how-to-set-up-apple-pay-and-google-pay-for-ticket-sales.md): If you use Stripe or Square, you can accept Apple Pay and Google Pay in your Box office.
- [Can ticket buyers pay with Klarna?](http://help.tickettailor.com/en/articles/8826630-can-ticket-buyers-pay-with-klarna.md): Yes!
- [What currencies can I accept?](http://help.tickettailor.com/en/articles/9071904-what-currencies-can-i-accept.md): A list of all the supported currencies for selling tickets.
- [How can my customers pay for tickets via invoice?](http://help.tickettailor.com/en/articles/10401555-how-can-my-customers-pay-for-tickets-via-invoice.md): Use offline payments to share invoice details with your customers.
- [How to make sure ticket buyers don't pay booking fees?](http://help.tickettailor.com/en/articles/11887230-how-to-make-sure-ticket-buyers-don-t-pay-booking-fees.md): Want to absorb all of your fees so your buyer only pays for their ticket? Simple! You're in total control.
- [How do I get my 1099 form?](http://help.tickettailor.com/en/articles/13686467-how-do-i-get-my-1099-form.md): Download your 1099-K from your Stripe, Square or PayPal account.
- [Why you might see cancelled transactions in Stripe](http://help.tickettailor.com/en/articles/15776692-why-you-might-see-cancelled-transactions-in-stripe.md): If you've spotted a cancelled transaction in your Stripe dashboard, here's why it happens and what it means for you.
- [20% discount for B Corps](http://help.tickettailor.com/en/articles/7338576-20-discount-for-b-corps.md): Apply from your billing page with a link to your B Corp directory for a 20% off lifetime discount.
- [How do Pre pay ticket credits work?](http://help.tickettailor.com/en/articles/4725866-how-do-pre-pay-ticket-credits-work.md): You can unlock lower fees with Pre pay ticket credits.
- [Is there a contract?](http://help.tickettailor.com/en/articles/950034-is-there-a-contract.md)
- [I run a charity/not-for-profit organisation. Do I get a discount?](http://help.tickettailor.com/en/articles/950033-i-run-a-charity-not-for-profit-organisation-do-i-get-a-discount.md): You do! Apply from your billing page.
- [How do I delete my account?](http://help.tickettailor.com/en/articles/950024-how-do-i-delete-my-account.md): Head to your 'Account settings' to delete your account.
- [How does the free trial work?](http://help.tickettailor.com/en/articles/950030-how-does-the-free-trial-work.md): Your first 5 paid tickets are free to sell on Ticket Tailor.
- [Why is my event suspended?](http://help.tickettailor.com/en/articles/950036-why-is-my-event-suspended.md): Typically, because of outstanding Ticket Tailor payments.
- [Where can I find my invoices?](http://help.tickettailor.com/en/articles/950009-where-can-i-find-my-invoices.md): In 'Box office settings' \> 'Billing' \> 'Invoicing'.
- [Do you have a yearly subscription?](http://help.tickettailor.com/en/articles/1550144-do-you-have-a-yearly-subscription.md): No, you only pay a small flat fee for what you use.
- [How does Ticket Tailor compare with Eventbrite?](http://help.tickettailor.com/en/articles/8626163-how-does-ticket-tailor-compare-with-eventbrite.md)
- [What discounts do we offer?](http://help.tickettailor.com/en/articles/8687492-what-discounts-do-we-offer.md): We offer a 50% charity discount, 20% PTA and B Corp discount and low fees for tickets under £5/$5. Free tickets are free.
- [What are the terms for the low price discount?](http://help.tickettailor.com/en/articles/9584111-what-are-the-terms-for-the-low-price-discount.md): Read the full terms of our low price discount offer.
- [How to find your fees per event?](http://help.tickettailor.com/en/articles/8958897-how-to-find-your-fees-per-event.md): Head to 'Settings' \> 'Billing' \> 'Chargeable usage'.
- [Why am I being asked to update my billing state and zip code?](http://help.tickettailor.com/en/articles/10449887-why-am-i-being-asked-to-update-my-billing-state-and-zip-code.md): To comply with regulations, we might need billing address information from you when you sell tickets online using Ticket Tailor.
- [Why can I see sales tax on my invoice?](http://help.tickettailor.com/en/articles/12952168-why-can-i-see-sales-tax-on-my-invoice.md): We charge Tax on our fees in certain US states.
- [How do I change my box office link?](http://help.tickettailor.com/en/articles/950018-how-do-i-change-my-box-office-link.md): From your box office 'Settings' → 'Basic settings' → 'Edit box office link'.
- [How can I unsubscribe?](http://help.tickettailor.com/en/articles/5214387-how-can-i-unsubscribe.md): Learn how to unsubscribe as a ticket buyer or event organiser.
- [How can I remove the Ticket Tailor logo from my box office?](http://help.tickettailor.com/en/articles/1361918-how-can-i-remove-the-ticket-tailor-logo-from-my-box-office.md): Go to 'Billing' \> 'Add-ons' \> 'White label'.
- [How do I change my contact details?](http://help.tickettailor.com/en/articles/950019-how-do-i-change-my-contact-details.md): You can do this in your 'Account settings'.
- [What will my tickets look like?](http://help.tickettailor.com/en/articles/1067999-what-will-my-tickets-look-like.md): See what your default ticket design will look like.
- [How do I change my password?](http://help.tickettailor.com/en/articles/950020-how-do-i-change-my-password.md): Edit your password in 'Account settings' \> 'Security and password'.
- [How do I edit my tickets and order confirmation emails?](http://help.tickettailor.com/en/articles/950021-how-do-i-edit-my-tickets-and-order-confirmation-emails.md): Go to 'Box office settings' \> 'Email templates' to edit the ticket email your buyer gets.
- [What is Tazotix?](http://help.tickettailor.com/en/articles/6967369-what-is-tazotix.md): Tazotix is an old version of the Ticket Tailor Check-in app
- [Why can't I verify my email?](http://help.tickettailor.com/en/articles/8625577-why-can-t-i-verify-my-email.md): Check your spam and junk filters.
- [Box office verification FAQ’s](http://help.tickettailor.com/en/articles/10028459-box-office-verification-faq-s.md): To protect your account someone in your team needs to verify your box office with their ID and a selfie.
- [How do I turn off email notifications for ticket orders?](http://help.tickettailor.com/en/articles/1550084-how-do-i-turn-off-email-notifications-for-ticket-orders.md): Open 'Box office settings' \> 'Basic settings'.
- [How to set up two-factor authentication \(2FA\)](http://help.tickettailor.com/en/articles/4341594-how-to-set-up-two-factor-authentication-2fa.md): Once you have your authenticator app installed, go to 'Account settings' \> 'Two-factor authentication'.
- [How can I add a logo to my box office?](http://help.tickettailor.com/en/articles/6865469-how-can-i-add-a-logo-to-my-box-office.md): Add a logo to your box office for extra branding by heading to 'Box office settings' \> 'Basic settings' \> 'Default box office logo'.
- [Why is my inactive box office getting deleted?](http://help.tickettailor.com/en/articles/5727518-why-is-my-inactive-box-office-getting-deleted.md): We delete inactive box offices for privacy reasons.
- [How can I delete my box office?](http://help.tickettailor.com/en/articles/10466942-how-can-i-delete-my-box-office.md): Box office data can't be restored once it's been deleted.
- [Can I ban purchases from a specific email address?](http://help.tickettailor.com/en/articles/10564149-can-i-ban-purchases-from-a-specific-email-address.md): Yes!
- [How can I keep my account secure?](http://help.tickettailor.com/en/articles/11019554-how-can-i-keep-my-account-secure.md): Add 2FA and invite your team for free.
- [What different team access permissions can I give to my team?](http://help.tickettailor.com/en/articles/11138479-what-different-team-access-permissions-can-i-give-to-my-team.md): Head to 'Settings' \> 'Team access' to invite your team to manage your Ticket Tailor events and tickets for free.
- [Why can I see 'Get the most out of Ticket Tailor'?](http://help.tickettailor.com/en/articles/12381193-why-can-i-see-get-the-most-out-of-ticket-tailor.md): Explore these recommended features to take your event to the next level
- [What is a Box office?](http://help.tickettailor.com/en/articles/13141014-what-is-a-box-office.md): Your online ticket shop, where all of your events live.
- [What emails will I get as an organiser?](http://help.tickettailor.com/en/articles/13570814-what-emails-will-i-get-as-an-organiser.md): How to manage your notifications about new ticket emails, and emails from your buyers
- [How to show your events in a calendar view within your widget or box office page](http://help.tickettailor.com/en/articles/14005733-how-to-show-your-events-in-a-calendar-view-within-your-widget-or-box-office-page.md): Learn how to display your events in a familiar monthly grid layout for your ticket buyers.
- [How to show the lowest available ticket prices on your calendar](http://help.tickettailor.com/en/articles/15079711-how-to-show-the-lowest-available-ticket-prices-on-your-calendar.md)
- [Why am I taken to the box office overview screen after logging in?](http://help.tickettailor.com/en/articles/15435768-why-am-i-taken-to-the-box-office-overview-screen-after-logging-in.md): Select 'Manage box office' to view your events, tickets and orders.
- [Will my event show up on Google search?](http://help.tickettailor.com/en/articles/6521686-will-my-event-show-up-on-google-search.md): Yes! Our platform is built to make it easy for Google to find your events.
- [Can I email all of my attendees at once?](http://help.tickettailor.com/en/articles/950043-can-i-email-all-of-my-attendees-at-once.md): Yes, by exporting your attendee email addresses from 'Orders'.
- [How can I track sales from a QR code?](http://help.tickettailor.com/en/articles/10425752-how-can-i-track-sales-from-a-qr-code.md): Add a referral tag to a QR code so you can monitor your sales from posters and other adverts.
- [How to use email marketing to promote your events](http://help.tickettailor.com/en/articles/10855089-how-to-use-email-marketing-to-promote-your-events.md): Connect your account with Mailchimp, HubSpot, Constant Contact, ActiveCampaign and more to build promotional email campaigns.
- [What are seating chart categories?](http://help.tickettailor.com/en/articles/10886092-what-are-seating-chart-categories.md): Every seat in your seating chart needs to have a category so that it can be linked to a ticket type.
- [Seating chart FAQ's](http://help.tickettailor.com/en/articles/10214073-seating-chart-faq-s.md): How seated tickets are different to other ticket types
- [Can I copy a seating chart?](http://help.tickettailor.com/en/articles/6007815-can-i-copy-a-seating-chart.md): You can copy and paste seating charts in your box office to create a similar chart.
- [What are the fees for using seating charts?](http://help.tickettailor.com/en/articles/4096561-what-are-the-fees-for-using-seating-charts.md): Seated reservations count as 1 extra usage per order. 1 seated ticket sold = 2 usage credits.
- [Top tips for using a widget and a custom domain](http://help.tickettailor.com/en/articles/9361210-top-tips-for-using-a-widget-and-a-custom-domain.md): Troubleshooting and best practices for making sure your custom domain is live on your widget checkout.
- [How to share a payment link for a specific number of tickets](http://help.tickettailor.com/en/articles/10495366-how-to-share-a-payment-link-for-a-specific-number-of-tickets.md): Share a link with an access code to unlock a bundle
- [How to share a direct link to a discounted ticket](http://help.tickettailor.com/en/articles/10503369-how-to-share-a-direct-link-to-a-discounted-ticket.md): Share a link containing an access code for a promotional ticket type
- [How will my cart widget affect my pixel tracking?](http://help.tickettailor.com/en/articles/14407247-how-will-my-cart-widget-affect-my-pixel-tracking.md): If you're tracking multi-checkout orders made with a widget and a cart widget, you will see separate page loads in your analytics.
- [Demo events: galleries, exhibitions and museums](http://help.tickettailor.com/en/articles/4130825-demo-events-galleries-exhibitions-and-museums.md): See live examples of how you can sell tickets or allow attendees to pre-book slots for a gallery, exhibition or museum.
- [Demo events: outdoor attractions](http://help.tickettailor.com/en/articles/4130810-demo-events-outdoor-attractions.md): See live examples of how Ticket Tailor can help you manage capacity of a beach, lake or any other outside attraction.
- [Demo events: online and virtual events](http://help.tickettailor.com/en/articles/4130766-demo-events-online-and-virtual-events.md): See live examples of how you can use Ticket Tailor to run your online or virtual event.
- [Demo events: classes and workshops](http://help.tickettailor.com/en/articles/4042661-demo-events-classes-and-workshops.md): See live examples of how you can use Ticket Tailor to sell tickets for your class or workshop.

## Support for ticket buyers and attendees 

- [How to finish setting up your Membership](http://help.tickettailor.com/en/articles/11525159-how-to-finish-setting-up-your-membership.md): Finalise your membership setup after payment, or follow the instructions in your email to add your details and start using your Membership or Season Pass.
- [I'm a ticket buyer. Can I get a refund on my tickets?](http://help.tickettailor.com/en/articles/6062890-i-m-a-ticket-buyer-can-i-get-a-refund-on-my-tickets.md): You must contact the event organiser, not Ticket Tailor, to request a refund.
- [How to make a claim for a refund if you purchased Refund Protection](http://help.tickettailor.com/en/articles/11406944-how-to-make-a-claim-for-a-refund-if-you-purchased-refund-protection.md): Contact XCover directly to make a claim.
- [I'm a ticket buyer. How can I find my tickets?](http://help.tickettailor.com/en/articles/11906737-i-m-a-ticket-buyer-how-can-i-find-my-tickets.md): Get a secure email link to log into self-serve where you can manage your tickets.