Ticket Tailor

Jonny White

Articles to help you manage your tickets post sale.

What steps you need to take when cancelling an event

The steps we advise if you need to change your event date or time.

Learn what to do when you need to cancel or refund an order for a ticket buyer.

How to offer an exchange or store credit for a ticket refund.

If a ticket buyer has booked for the wrong date, you can move their order to another event, or another date or time in your event series.

You can issue a partial refund directly from your bank or payment processor (your Stripe or PayPal account).

Use a broadcast to send your imported tickets.

Resend a ticket, gift voucher or membership that was ordered from your box office.

Quick steps to book tickets on behalf of an existing ticket buyer.

If a ticket buyer has booked for the wrong date, you can easily move their order to another date or time in your event series.

How to view your ticket sales by date or time-slot.

Editing an order allows you to change the name, email or other customer details on an order.