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📋 Orders cancellations and refunds
📋 Orders cancellations and refunds
Articles to help you manage your tickets post sale.
19 articles in this collection
Written by
Jonny White
and
Rhio
Cancelations and refunds
How to cancel an event
What steps you need to take when cancelling an event
Written by
Jonny White
Updated over a week ago
How to postpone an event
The steps we advise if you need to change your event date or time.
Written by
Rhio
Updated over a week ago
How to cancel or refund an order
Learn what to do when you need to cancel or refund an order for a ticket buyer.
Written by
Jonny White
Updated over a week ago
How to move an order to another event in your box office
If a ticket buyer has booked for the wrong date, you can move their order to another event, or another date or time in your event series.
Written by
Rhio
Updated over a week ago
How to cancel an order and send a voucher
How to offer an exchange or store credit for a ticket refund.
Written by
Rhio
Updated over a week ago
How to refund one ticket in an order
You can issue a partial refund directly from your bank or payment processor (your Stripe or PayPal account).
Written by
Rhio
Updated over a week ago
How to void individual tickets on an order
Written by
Jonny White
Updated over a week ago
How can I report on all orders made using a refund to voucher code?
Written by
Rhio
Updated over a week ago
Managing Orders
How to export your order information
Written by
Jonny White
Updated over a week ago
How can I issue complimentary tickets?
Written by
Rhio
Updated over a week ago
How to Add an Order Manually
Written by
Jonny White
Updated over a week ago
How to Resend a Ticket
Written by
Jonny White
Updated over a week ago
How can I create an order for an existing ticket buyer?
Quick steps to book tickets on behalf of an existing ticket buyer.
Written by
Rhio
Updated over a week ago
How to transfer an order to another occurrence in a recurring event series
If a ticket buyer has booked for the wrong date, you can easily move their order to another date or time in your event series.
Written by
Rhio
Updated over a week ago
How to Print a Ticket
Written by
Jonny White
Updated over a week ago
How can I mark a 'Pending' payment as complete?
Written by
Rhio
Updated over a week ago
How can I manage my ticket sales for my recurring events?
How to view your ticket sales by date or time-slot.
Written by
Rhio
Updated over a week ago
How to access the details of customers who didn't complete their orders
Written by
Jonny White
Updated over a week ago
How can I edit an order?
Editing an order allows you to change the name, email or other customer details on an order.
Written by
Jonny White
Updated over a week ago