Orders cancellations and refunds

Articles to help you manage your tickets post sale.

12 articles in this collection
Written by Jonny White and Rhio

Cancelations and refunds

How to Delete, Cancel, or Refund an Order

Written by Jonny White
Updated over a week ago

How to cancel an event

What steps you need to take when cancelling an event

Written by Jonny White
Updated over a week ago

How to void individual tickets on an order

Written by Jonny White
Updated over a week ago

Managing Orders

How can I create an order for an existing ticket buyer?

Quick steps to book tickets on behalf of an existing ticket buyer.

Written by Rhio
Updated over a week ago

How to export your order information

Written by Jonny White
Updated over a week ago

How to Add an Order Manually

Written by Jonny White
Updated over a week ago

How to Print a Ticket

Written by Jonny White
Updated over a week ago

How to Resend a Ticket

Written by Jonny White
Updated over a week ago

How can I mark a 'Pending' payment as complete?

Written by Rhio
Updated over a week ago

How can I manage my ticket sales for my recurring events?

How to view your ticket sales by date or time-slot.

Written by Rhio
Updated over a week ago

How to access the details of customers who didn't complete their orders

Written by Jonny White
Updated over a week ago

How can I edit an order?

Editing an order allows you to change the name, email or other customer details on an order.

Written by Jonny White
Updated over a week ago