📋 Orders cancellations and refunds

How to cancel an event

What steps you need to take when cancelling an event

Written by Jonny White
Updated over a week ago

How to postpone an event

The steps we advise if you need to change your event date or time.

Written by Rhio
Updated over a week ago

How to cancel or refund an order

Learn what to do when you need to cancel or refund an order for a ticket buyer.

Written by Jonny White
Updated over a week ago

How to move an order to another event in your box office

If a ticket buyer has booked for the wrong date, you can move their order to another event, or another date or time in your event series.

Written by Rhio
Updated over a week ago

How to cancel an order and send a voucher

How to offer an exchange or store credit for a ticket refund.

Written by Rhio
Updated over a week ago

How to refund one ticket in an order

You can issue a partial refund directly from your bank or payment processor (your Stripe or PayPal account).

Written by Rhio
Updated over a week ago

How to void individual tickets on an order

Written by Jonny White
Updated over a week ago

How can I report on all orders made using a refund to voucher code?

Written by Rhio
Updated over a week ago

How to export your order information

Written by Jonny White
Updated over a week ago

How can I issue complimentary tickets?

Written by Rhio
Updated over a week ago

How to Add an Order Manually

Written by Jonny White
Updated over a week ago

How to Resend a Ticket

Written by Jonny White
Updated over a week ago

How can I create an order for an existing ticket buyer?

Quick steps to book tickets on behalf of an existing ticket buyer.

Written by Rhio
Updated over a week ago

How to transfer an order to another occurrence in a recurring event series

If a ticket buyer has booked for the wrong date, you can easily move their order to another date or time in your event series.

Written by Rhio
Updated over a week ago

How to Print a Ticket

Written by Jonny White
Updated over a week ago

How can I mark a 'Pending' payment as complete?

Written by Rhio
Updated over a week ago

How can I manage my ticket sales for my recurring events?

How to view your ticket sales by date or time-slot.

Written by Rhio
Updated over a week ago

How to access the details of customers who didn't complete their orders

Written by Jonny White
Updated over a week ago

How can I edit an order?

Editing an order allows you to change the name, email or other customer details on an order.

Written by Jonny White
Updated over a week ago