FAQs

Frequently asked questions about using Ticket Tailor

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60 articles in this collection
Written by Jonny White, Lorant, Emily Coddington and 1 other

How to set up two-factor authentication (2FA)

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Written by Jonny White
Updated over a week ago

Can I sell raffle tickets using Ticket Tailor?

Selling tickets for a raffle, lottery or sweepstake is prohibited on Ticket Tailor.
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Written by Rhio
Updated this week

How do I send invoices to my ticket buyers?

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Written by Jonny White
Updated over a week ago

How do I send tickets as a PDF?

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Written by Jonny White
Updated over a week ago

How can I reorder the ticket list?

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Written by Jonny White
Updated over a week ago

How do I change or cancel my subscription?

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Written by Jonny White
Updated over a week ago

Do you have a yearly subscription?

No, we only have a monthly subscription at the moment.
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Written by Jonny White
Updated over a week ago

How do I edit the ticket types?

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Written by Jonny White
Updated over a week ago

How do ticket fees work?

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Written by Jonny White
Updated over a week ago

Can I add other users to my account?

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Written by Jonny White
Updated over a week ago

How do I turn off email notifications for ticket orders?

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Written by Jonny White
Updated over a week ago

Can I change the picture on my event page?

Update the image, photo or picture on your event page.
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Written by Jonny White
Updated over a week ago

How can I edit an order?

Editing an order allows you to change the name, email or other customer details on an order.
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Written by Jonny White
Updated over a week ago

Where can I configure sales tax / VAT?

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Written by Jonny White
Updated over a week ago

How can I show my attendees the number of tickets remaining?

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Written by Jonny White
Updated over a week ago
Events

Can I add a social distancing ruleset to a live event?

You can add and edit social distancing rulesets to live events.
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Written by Rhio
Updated over a week ago

How do I set the time zone for my event?

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Written by Emily Coddington
Updated over a week ago

How can I schedule my event to go live at a future date?

Learn how to set your events to go live at a certain date
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Written by Emily Coddington
Updated over a week ago

How can I share a draft event?

Learn how to send a link of your draft event to someone else for review before you publish it
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Written by Emily Coddington
Updated over a week ago

Can I include a seating plan?

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Written by Jonny White
Updated over a week ago

Can I use other ticket selling agencies at the same time?

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Written by Jonny White
Updated over a week ago

Does Ticket Tailor have an app for attendee check-in?

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Written by Jonny White
Updated over a week ago

How do I edit the currency for my event?

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Written by Jonny White
Updated over a week ago

How do I make my event live?

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Written by Jonny White
Updated over a week ago

How do I make my event private?

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Written by Jonny White
Updated over a week ago

Can I place a test order?

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Written by Jonny White
Updated over a week ago

What analytics do I get?

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Written by Jonny White
Updated over a week ago

How do I set a limit to the quantity of tickets?

Guidance on how to set a maximum quantity of tickets.
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Written by Jonny White
Updated over a week ago

How do I set a capacity limit across multiple tickets?

Limiting capacity across multiple tickets. e.g. family tickets.
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Written by Jonny White
Updated over a week ago