FAQs

How to set up two-factor authentication (2FA)

Written by Jonny White
Updated over a week ago

Can I sell raffle tickets using Ticket Tailor?

Selling tickets for a raffle, lottery or sweepstake is prohibited on Ticket Tailor.

Written by Rhio
Updated over a week ago

How do I send invoices to my ticket buyers?

Written by Jonny White
Updated over a week ago

How do I send tickets as a PDF?

Written by Jonny White
Updated over a week ago

How can I reorder the ticket list?

Written by Jonny White
Updated over a week ago

How do I change or cancel my subscription?

Written by Jonny White
Updated over a week ago

Do you have a yearly subscription?

No, we only have a monthly subscription at the moment.

Written by Jonny White
Updated over a week ago

How do I edit the ticket types?

Written by Jonny White
Updated over a week ago

How do ticket fees work?

Written by Jonny White
Updated over a week ago

Can I add other users to my account?

Written by Jonny White
Updated over a week ago

How do I turn off email notifications for ticket orders?

Written by Jonny White
Updated over a week ago

Can I change the picture on my event page?

Update the image, photo or picture on your event page.

Written by Jonny White
Updated over a week ago

How can I edit an order?

Editing an order allows you to change the name, email or other customer details on an order.

Written by Jonny White
Updated over a week ago

Where can I configure sales tax / VAT?

Written by Jonny White
Updated over a week ago

How can I show my attendees the number of tickets remaining?

Written by Jonny White
Updated over a week ago

Can I add a social distancing ruleset to a live event?

You can add and edit social distancing rulesets to live events.

Written by Rhio
Updated over a week ago

How do I set the time zone for my event?

Written by Emily Coddington
Updated over a week ago

How can I schedule my event to go live at a future date?

Learn how to set your events to go live at a certain date

Written by Emily Coddington
Updated over a week ago

How can I share a draft event?

Learn how to send a link of your draft event to someone else for review before you publish it

Written by Emily Coddington
Updated over a week ago

Can I include a seating plan?

Written by Jonny White
Updated over a week ago

Can I use other ticket selling agencies at the same time?

Written by Jonny White
Updated over a week ago

Does Ticket Tailor have an app for attendee check-in?

Written by Jonny White
Updated over a week ago

How do I edit the currency for my event?

Written by Jonny White
Updated over a week ago

How do I make my event live?

Written by Jonny White
Updated over a week ago

How do I make my event private?

Written by Jonny White
Updated over a week ago

Can I place a test order?

Written by Jonny White
Updated over a week ago

What analytics do I get?

Written by Jonny White
Updated over a week ago

How do I set a limit to the quantity of tickets?

Guidance on how to set a maximum quantity of tickets.

Written by Jonny White
Updated over a week ago

How do I set a capacity limit across multiple tickets?

Limiting capacity across multiple tickets. e.g. family tickets.

Written by Jonny White
Updated over a week ago

Why can't I see my PayPal orders in Ticket Tailor?

Written by Rhio
Updated over a week ago

How can my attendees make a donation?

Written by Jonny White
Updated over a week ago

How do I get paid for tickets sold?

Written by Jonny White
Updated over a week ago

How do I set up a PayPal account?

Written by Jonny White
Updated over a week ago

How do I set up a Stripe account?

Written by Jonny White
Updated over a week ago

How much do Stripe and PayPal Charge?

What are the credit card processing fees?

Written by Lorant
Updated over a week ago

How to set up Apple Pay for ticket sales

Written by Jonny White
Updated over a week ago

Troubleshooting the Tazotix app

Tips on how to troubleshoot issues with your usage of the Tazotix app

Written by Emily Coddington
Updated over a week ago

How can I export my orders?

Written by Jonny White
Updated over a week ago

How do I change my box office link?

Written by Jonny White
Updated over a week ago

How can I remove the Ticket Tailor logo from my box office?

Written by Jonny White
Updated over a week ago

How do I change my contact details?

Written by Jonny White
Updated over a week ago

How do I change my password?

Written by Jonny White
Updated over a week ago

What will my tickets look like?

Written by Jonny White
Updated over a week ago

How do I edit my tickets / order confirmation email?

Written by Jonny White
Updated over a week ago

How seating chart fees are changing?

Written by Rhio
Updated over a week ago

How do Pre pay ticket credits work?

Unlock lower fees with Pre pay ticket credits.

Written by Rhio
Updated over a week ago

How much does Ticket Tailor cost?

Written by Jonny White
Updated over a week ago

Is there a contract?

Written by Jonny White
Updated over a week ago

I run a charity/not-for-profit organisation. Do I get a discount?

Written by Jonny White
Updated over a week ago

When does Ticket Tailor take payment?

Written by Jonny White
Updated over a week ago

How can I cancel my plan?

Written by Jonny White
Updated over a week ago

What are the fees for using seating charts?

Written by Jonny White
Updated over a week ago

How can I pause my plan?

Written by Jonny White
Updated over a week ago

How do I delete my account?

Written by Jonny White
Updated over a week ago

How does store credit work?

Written by Jonny White
Updated over a week ago

How does the free trial work?

Written by Jonny White
Updated over a week ago

Why is my event suspended?

Written by Jonny White
Updated over a week ago

Where can I find my invoices?

Written by Jonny White
Updated over a week ago

Can I connect my Facebook account?

Written by Jonny White
Updated over a week ago

Can I connect my Mailchimp account?

Written by Jonny White
Updated over a week ago

Can I connect my Squarespace site?

Written by Jonny White
Updated over a week ago

Can I connect my WordPress page?

Written by Jonny White
Updated over a week ago

Can I email all my attendees at once?

Written by Jonny White
Updated over a week ago