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FAQs
FAQs
Frequently asked questions about using Ticket Tailor
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63 articles in this collection
Written by
Jonny White,
Lorant,
Emily Coddington
and 1 other
How to set up two-factor authentication (2FA)
Written by
Jonny White
Updated over a week ago
Can I sell raffle tickets using Ticket Tailor?
Selling tickets for a raffle, lottery or sweepstake is prohibited on Ticket Tailor.
Written by
Rhio
Updated over a week ago
How do I send invoices to my ticket buyers?
Written by
Jonny White
Updated over a week ago
How do I send tickets as a PDF?
Written by
Jonny White
Updated over a week ago
How can I reorder the ticket list?
Written by
Jonny White
Updated over a week ago
How do I change or cancel my subscription?
Written by
Jonny White
Updated over a week ago
Do you have a yearly subscription?
No, we only have a monthly subscription at the moment.
Written by
Jonny White
Updated over a week ago
How do I edit the ticket types?
Written by
Jonny White
Updated over a week ago
How do ticket fees work?
Written by
Jonny White
Updated over a week ago
Can I add other users to my account?
Written by
Jonny White
Updated over a week ago
How do I turn off email notifications for ticket orders?
Written by
Jonny White
Updated over a week ago
Can I change the picture on my event page?
Update the image, photo or picture on your event page.
Written by
Jonny White
Updated over a week ago
How can I edit an order?
Editing an order allows you to change the name, email or other customer details on an order.
Written by
Jonny White
Updated over a week ago
Where can I configure sales tax / VAT?
Written by
Jonny White
Updated over a week ago
How can I show my attendees the number of tickets remaining?
Written by
Jonny White
Updated over a week ago
Events
Can I add a social distancing ruleset to a live event?
You can add and edit social distancing rulesets to live events.
Written by
Rhio
Updated over a week ago
How do I set the time zone for my event?
Written by
Emily Coddington
Updated over a week ago
How can I schedule my event to go live at a future date?
Learn how to set your events to go live at a certain date
Written by
Emily Coddington
Updated over a week ago
How can I share a draft event?
Learn how to send a link of your draft event to someone else for review before you publish it
Written by
Emily Coddington
Updated over a week ago
Can I include a seating plan?
Written by
Jonny White
Updated over a week ago
Can I use other ticket selling agencies at the same time?
Written by
Jonny White
Updated over a week ago
Does Ticket Tailor have an app for attendee check-in?
Written by
Jonny White
Updated over a week ago
How do I edit the currency for my event?
Written by
Jonny White
Updated over a week ago
How do I make my event live?
Written by
Jonny White
Updated over a week ago
How do I make my event private?
Written by
Jonny White
Updated over a week ago
Can I place a test order?
Written by
Jonny White
Updated over a week ago
What analytics do I get?
Written by
Jonny White
Updated over a week ago
How do I set a limit to the quantity of tickets?
Guidance on how to set a maximum quantity of tickets.
Written by
Jonny White
Updated over a week ago
How do I set a capacity limit across multiple tickets?
Limiting capacity across multiple tickets. e.g. family tickets.
Written by
Jonny White
Updated over a week ago
Taking Payments
Why can't I see my PayPal orders in Ticket Tailor?
Written by
Rhio
Updated over a week ago
How can my attendees make a donation?
Written by
Jonny White
Updated over a week ago
How do I get paid for tickets sold?
Written by
Jonny White
Updated over a week ago
How do I set up a PayPal account?
Written by
Jonny White
Updated over a week ago
How do I set up a Stripe account?
Written by
Jonny White
Updated over a week ago
How much do Stripe and PayPal Charge?
What are the credit card processing fees?
Written by
Lorant
Updated over a week ago
How to set up Apple Pay for ticket sales
Written by
Jonny White
Updated over a week ago
Managing Orders
Troubleshooting the Tazotix app
Tips on how to troubleshoot issues with your usage of the Tazotix app
Written by
Emily Coddington
Updated over a week ago
How can I export my orders?
Written by
Jonny White
Updated over a week ago
Box Office Management
How do I change my box office link?
Written by
Jonny White
Updated over a week ago
How can I remove the Ticket Tailor logo from my box office?
Written by
Jonny White
Updated over a week ago
How do I change my contact details?
Written by
Jonny White
Updated over a week ago
How do I change my password?
Written by
Jonny White
Updated over a week ago
What will my tickets look like?
Written by
Jonny White
Updated over a week ago
How do I edit my tickets / order confirmation email?
Written by
Jonny White
Updated over a week ago
Billing
How seating chart fees are changing?
Written by
Rhio
Updated over a week ago
How do Pre pay ticket credits work?
Unlock lower fees with Pre pay ticket credits.
Written by
Rhio
Updated over a week ago
How much does Ticket Tailor cost?
Written by
Jonny White
Updated over a week ago
Is there a contract?
Written by
Jonny White
Updated over a week ago
I run a charity/not-for-profit organisation. Do I get a discount?
Written by
Jonny White
Updated over a week ago
When does Ticket Tailor take payment?
Written by
Jonny White
Updated over a week ago
How can I cancel my plan?
Written by
Jonny White
Updated over a week ago
What are the fees for using seating charts?
Written by
Jonny White
Updated over a week ago
How can I pause my plan?
Written by
Jonny White
Updated over a week ago
How do I delete my account?
Written by
Jonny White
Updated over a week ago
How does store credit work?
Written by
Jonny White
Updated over a week ago
How does the free trial work?
Written by
Jonny White
Updated over a week ago
Why is my event suspended?
Written by
Jonny White
Updated over a week ago
Where can I find my invoices?
Written by
Jonny White
Updated over a week ago
Promoting Your Events
Can I connect my Facebook account?
Written by
Jonny White
Updated over a week ago
Can I connect my Mailchimp account?
Written by
Jonny White
Updated over a week ago
Can I connect my Squarespace site?
Written by
Jonny White
Updated over a week ago
Can I connect my WordPress page?
Written by
Jonny White
Updated over a week ago
Can I email all my attendees at once?
Written by
Jonny White
Updated over a week ago