❓FAQs
Frequently asked questions about using Ticket Tailor
Hello 👋
How can I create a private event URL?
Can Ticket Tailor handle large on-sales?
What do my event summary analytics mean?
How to filter your events in your dashboard
How to check if an Email broadcast was sent to a ticket holder
Can I restore a deleted event?
How can I set up an event with sliding-scale pricing?
Why can't I see the map on my event page?
What is the difference between 'Checked in' and 'Attended' on my event summary?
Can I edit the ticket quantity of one occurrence in a series?
Can I edit the ticket price of an occurrence in a series of recurring events?
Can I sell raffle tickets using Ticket Tailor?
How can I share a draft event?
{Old feature} How to edit your order confirmation email
Can I include a seating plan?
Does Ticket Tailor have an app for attendee check-in?
Can I use other ticket-selling agencies at the same time?
Can I place a test order?
How do I limit the quantity of tickets?
How do I set a capacity limit across multiple tickets?
What is the supplier directory?
Can I customise my ‘Add to calendar’ link?
Can my ticket buyers add my event to their calendar?
How to take deposits
How to add seasonal pricing and/or capacity to your recurring event with Overrides
How to discount products
How to set up a waitlist before your event goes on sale
Can I add a waitlist for all of my time slots in one day?
How do I make my event private?
How can I schedule my event to go live at a future date?
How do I set the time zone for my event?
How to change my event time to a 24-hour clock format
Can you translate my event page?
Can I pick my basket hold time?
How to filter your events
How to change the text on your ticket selection button
Where can I configure sales tax / VAT?
Why use the Ticket Tailor check-in app?
Why can I see a 0 booking fee on my event?
Why does my revenue in my dashboard show a different number?
How to collect attendee names
How to copy an event
How to disconnect your custom domain from your box office
How to redirect ticket buyers back to your website after buying tickets
Troubleshooting your custom domain setup
How can I view past events?
Can I change the picture on my event page?
How fees are displayed for events in USD
How do I edit the currency for my event?
How can I put tickets on hold?
How is my revenue calculated?
How can I export my orders?
How to check tickets out in bulk
How to see answers to your checkout form questions
How to send customer data to your widget
How to add buyer answers to order confirmations and invoices
How to get a seat number report
How to download ticket barcodes
How to choose where to send your 'new order' notifications
How to ban a ticket buyer
What ticket information can I see?
How can I make sure my ticket emails don't go to spam?
How to copy an Email broadcast
Why are ticket buyers seeing 'account cannot currently make live charges' on checkout?
How to use an alternative payment method with Ticket Tailor
Why is my widget redirecting?
How can I reconcile my payments with my ticket sales?
How can my attendees make a donation?
How to set up Apple Pay for ticket sales
Can ticket buyers pay with Klarna?
What currencies can I accept?
How can my customers pay for tickets via invoice?
I'm a ticket buyer. Can I get a refund on my tickets?
20% discount for B Corps
How do Pre pay ticket credits work?
Is there a contract?
I run a charity/not-for-profit organisation. Do I get a discount?
How do I delete my account?
How does the free trial work?
Why is my event suspended?
Where can I find my invoices?
Do you have a yearly subscription?
How does Ticket Tailor compare with Eventbrite?
What discounts do we offer?
What are the terms for the low price discount?
How to find your fees per event?
Why am I being asked to update my billing state and zip code?
How do I change my box office link?
How can I unsubscribe?
How can I remove the Ticket Tailor logo from my box office?
How do I change my contact details?
What will my tickets look like?
How do I change my password?
How do I edit my tickets and order confirmation emails?
What is Tazotix?
Why can't I verify my email?
Box office verification FAQ’s
How do I turn off email notifications for ticket orders?
How to add other users to your account with Team Access
How to set up two-factor authentication (2FA)
How can I add a logo to my box office?
How can I delete ticket buyer data?
Why is my inactive box office getting deleted?
How can I delete my box office?
Can I ban purchases from a specific email address?
How can I keep my account secure?
What different team access permissions can I give to my team?
How to copy an event between box offices