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FAQs
FAQs
Frequently asked questions about using Ticket Tailor
46 articles in this collection
Written by
Jonny White,
Emily Coddington,
and
Rhio
Hello 👋
Written by
Rhio
Updated over a week ago
Events
Can Ticket Tailor handle large on-sales?
How our ticket queue helps to keep your event live under high demand.
Written by
Rhio
Updated over a week ago
What do my event summary analytics mean?
Written by
Rhio
Updated over a week ago
How can I set up an event with sliding-scale pricing?
Written by
Rhio
Updated over a week ago
Why can't I see the map on my event page?
Common reasons why your map isn't displaying, or is showing the wrong location for your event.
Written by
Rhio
Updated over a week ago
Can I edit the ticket quantity of one occurrence in a series?
Yes by using Overrides.
Written by
Rhio
Updated over a week ago
Can I edit the ticket price of an occurrence in a series of recurring events?
Yes by using an Override.
Written by
Rhio
Updated over a week ago
Can I sell raffle tickets using Ticket Tailor?
Selling tickets for a raffle, lottery or sweepstake is prohibited on Ticket Tailor.
Written by
Rhio
Updated over a week ago
How can I share a draft event?
Learn how to send a link of your draft event to someone else for review before you publish it
Written by
Emily Coddington
Updated over a week ago
Can I include a seating plan?
Written by
Jonny White
Updated over a week ago
Does Ticket Tailor have an app for attendee check-in?
Written by
Jonny White
Updated over a week ago
Can I use other ticket selling agencies at the same time?
Written by
Jonny White
Updated over a week ago
Can I place a test order?
Written by
Jonny White
Updated over a week ago
How do I set a limit to the quantity of tickets?
Guidance on how to set a maximum quantity of tickets.
Written by
Jonny White
Updated over a week ago
How do I set a capacity limit across multiple tickets?
Limiting capacity across multiple tickets. e.g. family tickets.
Written by
Jonny White
Updated over a week ago
Taking Payments
Why are ticket buyers getting an error?
How to solve 'the account cannot currently make live charges' checkout message
Written by
Rhio
Updated over a week ago
Why is my widget redirecting?
Written by
Rhio
Updated over a week ago
How can I reconcile my payments with my ticket sales?
Tips to help you match your payout with your tickets.
Written by
Rhio
Updated over a week ago
Why can't I see my PayPal orders in Ticket Tailor?
Written by
Rhio
Updated over a week ago
How can my attendees make a donation?
Written by
Jonny White
Updated over a week ago
How do I get paid for tickets sold?
Written by
Jonny White
Updated over a week ago
How to set up Apple Pay for ticket sales
Written by
Jonny White
Updated over a week ago
Managing Orders
I am a ticket buyer. Can I get a refund on my tickets?
Information for ticket buyers
Written by
Rhio
Updated over a week ago
How can I put tickets on hold?
How to put tickets aside for comps or VIPs
Written by
Rhio
Updated over a week ago
Troubleshooting the Tazotix app
Tips on how to troubleshoot issues with your usage of the Tazotix app
Written by
Emily Coddington
Updated over a week ago
How can I export my orders?
Written by
Jonny White
Updated over a week ago
Box Office Management
How do I change my box office link?
Written by
Jonny White
Updated over a week ago
How can I unsubscribe?
Written by
Rhio
Updated over a week ago
How can I remove the Ticket Tailor logo from my box office?
Written by
Jonny White
Updated over a week ago
How do I change my contact details?
Written by
Jonny White
Updated over a week ago
How do I change my password?
Written by
Jonny White
Updated over a week ago
What will my tickets look like?
Written by
Jonny White
Updated over a week ago
How do I edit my tickets / order confirmation email?
Written by
Jonny White
Updated over a week ago
Billing
How do Pre pay ticket credits work?
Unlock lower fees with Pre pay ticket credits.
Written by
Rhio
Updated over a week ago
How much does Ticket Tailor cost?
Written by
Jonny White
Updated over a week ago
Is there a contract?
Written by
Jonny White
Updated over a week ago
I run a charity/not-for-profit organisation. Do I get a discount?
Written by
Jonny White
Updated over a week ago
What are the fees for using seating charts?
Written by
Jonny White
Updated over a week ago
How do I delete my account?
Written by
Jonny White
Updated over a week ago
Why is my event suspended?
Written by
Jonny White
Updated over a week ago
Where can I find my invoices?
Written by
Jonny White
Updated over a week ago
Do you have a yearly subscription?
No, we only have a monthly subscription at the moment.
Written by
Jonny White
Updated over a week ago
Promoting Your Events
Can I connect my Mailchimp account?
Written by
Jonny White
Updated over a week ago
Can I connect my Squarespace site?
Written by
Jonny White
Updated over a week ago
Can I connect my WordPress page?
Written by
Jonny White
Updated over a week ago
Can I email all my attendees at once?
Written by
Jonny White
Updated over a week ago