FAQs

Hello 👋

Written by Rhio
Updated over a week ago

Can Ticket Tailor handle large on-sales?

How our ticket queue helps to keep your event live under high demand.

Written by Rhio
Updated over a week ago

What do my event summary analytics mean?

Written by Rhio
Updated over a week ago

How can I set up an event with sliding-scale pricing?

Written by Rhio
Updated over a week ago

Why can't I see the map on my event page?

Common reasons why your map isn't displaying, or is showing the wrong location for your event.

Written by Rhio
Updated over a week ago

Can I edit the ticket quantity of one occurrence in a series?

Yes by using Overrides.

Written by Rhio
Updated over a week ago

Can I edit the ticket price of an occurrence in a series of recurring events?

Yes by using an Override.

Written by Rhio
Updated over a week ago

Can I sell raffle tickets using Ticket Tailor?

Selling tickets for a raffle, lottery or sweepstake is prohibited on Ticket Tailor.

Written by Rhio
Updated over a week ago

How can I share a draft event?

Learn how to send a link of your draft event to someone else for review before you publish it

Written by Emily Coddington
Updated over a week ago

Can I include a seating plan?

Written by Jonny White
Updated over a week ago

Does Ticket Tailor have an app for attendee check-in?

Written by Jonny White
Updated over a week ago

Can I use other ticket selling agencies at the same time?

Written by Jonny White
Updated over a week ago

Can I place a test order?

Written by Jonny White
Updated over a week ago

How do I set a limit to the quantity of tickets?

Guidance on how to set a maximum quantity of tickets.

Written by Jonny White
Updated over a week ago

How do I set a capacity limit across multiple tickets?

Limiting capacity across multiple tickets. e.g. family tickets.

Written by Jonny White
Updated over a week ago

Why are ticket buyers getting an error?

How to solve 'the account cannot currently make live charges' checkout message

Written by Rhio
Updated over a week ago

Why is my widget redirecting?

Written by Rhio
Updated over a week ago

How can I reconcile my payments with my ticket sales?

Tips to help you match your payout with your tickets.

Written by Rhio
Updated over a week ago

Why can't I see my PayPal orders in Ticket Tailor?

Written by Rhio
Updated over a week ago

How can my attendees make a donation?

Written by Jonny White
Updated over a week ago

How do I get paid for tickets sold?

Written by Jonny White
Updated over a week ago

How to set up Apple Pay for ticket sales

Written by Jonny White
Updated over a week ago

I am a ticket buyer. Can I get a refund on my tickets?

Information for ticket buyers

Written by Rhio
Updated over a week ago

Why is the ‘total paid’ in my order export different to the revenue in my ‘Overview’?

Revenue is the total ‘order value’ of all completed orders. This is different from the ‘total paid’ as it includes any transferred orders.

Written by Therese Kozicki
Updated over a week ago

How can I put tickets on hold?

How to put tickets aside for comps or VIPs

Written by Rhio
Updated over a week ago

How is my revenue calculated?

Find the revenue for all of your events on your ‘Overview’ page, as well as on your Events summary page for your individual event.

Written by Therese Kozicki
Updated over a week ago

Troubleshooting the Tazotix app

Tips on how to troubleshoot issues with your usage of the Tazotix app

Written by Emily Coddington
Updated over a week ago

How can I export my orders?

Written by Jonny White
Updated over a week ago

How do I change my box office link?

Written by Jonny White
Updated over a week ago

How can I unsubscribe?

Written by Rhio
Updated over a week ago

How can I remove the Ticket Tailor logo from my box office?

Written by Jonny White
Updated over a week ago

How do I change my contact details?

Written by Jonny White
Updated over a week ago

How do I change my password?

Written by Jonny White
Updated over a week ago

What will my tickets look like?

Written by Jonny White
Updated over a week ago

How do I edit my tickets / order confirmation email?

Written by Jonny White
Updated over a week ago

How do Pre pay ticket credits work?

Unlock lower fees with Pre pay ticket credits.

Written by Rhio
Updated over a week ago

How much does Ticket Tailor cost?

We always aim to offer the lowest fees in the industry and constantly check our prices against alternatives. We want your events to succeed.

Written by Jonny White
Updated over a week ago

Is there a contract?

Written by Jonny White
Updated over a week ago

I run a charity/not-for-profit organisation. Do I get a discount?

Written by Jonny White
Updated over a week ago

What are the fees for using seating charts?

Written by Jonny White
Updated over a week ago

How do I delete my account?

Written by Jonny White
Updated over a week ago

Why is my event suspended?

Written by Jonny White
Updated over a week ago

Where can I find my invoices?

Written by Jonny White
Updated over a week ago

Do you have a yearly subscription?

No, we only have a monthly subscription at the moment.

Written by Jonny White
Updated over a week ago

Can I connect my Mailchimp account?

Written by Jonny White
Updated over a week ago

Why can't I see my ticket buyers' emails in MailChimp?

Try these troubleshooting steps.

Written by Rhio
Updated over a week ago

Will my event show up on Google search?

Yes

Written by Rhio
Updated over a week ago

Can I connect my Squarespace site?

Written by Jonny White
Updated over a week ago

Can I connect my WordPress page?

Written by Jonny White
Updated over a week ago

Can I email all my attendees at once?

Written by Jonny White
Updated over a week ago