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❓FAQs
Frequently asked questions about using Ticket Tailor
Hello 👋
Can Ticket Tailor handle large on-sales?
What do my event summary analytics mean?
How can I set up an event with sliding-scale pricing?
Why can't I see the map on my event page?
What is the difference between 'Checked in' and 'Attended' on my event summary?
Can I restore a deleted event?
How to check if an Email broadcast was sent to a ticket holder
How to filter your events in your dashboard
Troubleshooting the Tazotix check-in app
Can I edit the ticket quantity of one occurrence in a series?
Can I edit the ticket price of an occurrence in a series of recurring events?
Can I sell raffle tickets using Ticket Tailor?
{Old feature} How to edit your order confirmation email
How can I share a draft event?
Can I include a seating plan?
Does Ticket Tailor have an app for attendee check-in?
Can I use other ticket selling agencies at the same time?
Can I place a test order?
How do I set a limit to the quantity of tickets?
How do I set a capacity limit across multiple tickets?
How can I put tickets on hold?
I am a ticket buyer. Can I get a refund on my tickets?
How is my revenue calculated?
Why is the ‘total paid’ in my order export different to the revenue in my ‘Overview’?
How to report on your recurring event sales
How can I export my orders?
How to get a seat number report
How to check tickets out in bulk
How to see answers to your checkout form questions
Why are ticket buyers seeing 'account cannot currently make live charges' on checkout?
How to use an alternative payment method with Ticket Tailor
Why is my widget redirecting?
How can I reconcile my payments with my ticket sales?
Why can't I see my PayPal orders in Ticket Tailor?
How can my attendees make a donation?
How do I get paid for tickets sold?
How to set up Apple Pay for ticket sales
20% discount for B Corps
How do Pre pay ticket credits work?
How much does Ticket Tailor cost?
Is there a contract?
I run a charity/not-for-profit organisation. Do I get a discount?
What are the fees for using seating charts?
How do I delete my account?
How does the free trial work?
Why is my event suspended?
Where can I find my invoices?
Do you have a yearly subscription?
How does Ticket Tailor compare with Eventbrite?
How do I change my box office link?
How can I unsubscribe?
How can I remove the Ticket Tailor logo from my box office?
How do I change my contact details?
What will my tickets look like?
How do I change my password?
How do I edit my tickets / order confirmation email?
What is Tazotix?
I can't verify my email