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❓FAQs
❓FAQs
Frequently asked questions about using Ticket Tailor
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52 articles in this collection
Written by
Jonny White,
Emily Coddington,
Rhio
and 1 other
Hello 👋
Written by
Rhio
Updated over a week ago
Events
Can Ticket Tailor handle large on-sales?
How our ticket queue helps to keep your event live under high demand.
Written by
Rhio
Updated over a week ago
What do my event summary analytics mean?
Written by
Rhio
Updated over a week ago
How can I set up an event with sliding-scale pricing?
Written by
Rhio
Updated over a week ago
Why can't I see the map on my event page?
Common reasons why your map isn't displaying, or is showing the wrong location for your event.
Written by
Rhio
Updated over a week ago
Can I edit the ticket quantity of one occurrence in a series?
Yes by using Overrides.
Written by
Rhio
Updated over a week ago
Can I edit the ticket price of an occurrence in a series of recurring events?
Yes by using an Override.
Written by
Rhio
Updated over a week ago
Can I sell raffle tickets using Ticket Tailor?
Selling tickets for a raffle, lottery or sweepstake is prohibited on Ticket Tailor.
Written by
Rhio
Updated over a week ago
How can I share a draft event?
Learn how to send a link of your draft event to someone else for review before you publish it
Written by
Emily Coddington
Updated over a week ago
Can I include a seating plan?
Written by
Jonny White
Updated over a week ago
Does Ticket Tailor have an app for attendee check-in?
Written by
Jonny White
Updated over a week ago
Can I use other ticket selling agencies at the same time?
Written by
Jonny White
Updated over a week ago
Can I place a test order?
Written by
Jonny White
Updated over a week ago
How do I set a limit to the quantity of tickets?
Guidance on how to set a maximum quantity of tickets.
Written by
Jonny White
Updated over a week ago
How do I set a capacity limit across multiple tickets?
Limiting capacity across multiple tickets. e.g. family tickets.
Written by
Jonny White
Updated over a week ago
Taking Payments
Why are ticket buyers seeing 'account cannot currently make live charges' on checkout?
What to do to take payments if your buyers can see 'the account cannot currently make live charges' checkout message
Written by
Rhio
Updated over a week ago
Why is my widget redirecting?
Written by
Rhio
Updated over a week ago
How can I reconcile my payments with my ticket sales?
Tips to help you match your payout with your tickets.
Written by
Rhio
Updated over a week ago
Why can't I see my PayPal orders in Ticket Tailor?
Written by
Rhio
Updated over a week ago
How can my attendees make a donation?
Written by
Jonny White
Updated over a week ago
How do I get paid for tickets sold?
Written by
Jonny White
Updated over a week ago
How to set up Apple Pay for ticket sales
Written by
Jonny White
Updated over a week ago
Managing Orders
I am a ticket buyer. Can I get a refund on my tickets?
Information for ticket buyers
Written by
Rhio
Updated over a week ago
Why is the ‘total paid’ in my order export different to the revenue in my ‘Overview’?
Revenue is the total ‘order value’ of all completed orders. This is different from the ‘total paid’ as it includes any transferred orders.
Written by
Therese Kozicki
Updated over a week ago
How can I put tickets on hold?
How to put tickets aside for comps or VIPs
Written by
Rhio
Updated over a week ago
How is my revenue calculated?
Find the revenue for all of your events on your ‘Overview’ page, as well as on your Events summary page for your individual event.
Written by
Therese Kozicki
Updated over a week ago
Troubleshooting the Tazotix check-in app
Tips on how to troubleshoot issues with your usage of the Tazotix app
Written by
Emily Coddington
Updated over a week ago
How can I export my orders?
Written by
Jonny White
Updated over a week ago
Box Office Management
How do I change my box office link?
Written by
Jonny White
Updated over a week ago
How can I unsubscribe?
Written by
Rhio
Updated over a week ago
How can I remove the Ticket Tailor logo from my box office?
Written by
Jonny White
Updated over a week ago
How do I change my contact details?
Written by
Jonny White
Updated over a week ago
What will my tickets look like?
Written by
Jonny White
Updated over a week ago
How do I change my password?
Written by
Jonny White
Updated over a week ago
How do I edit my tickets / order confirmation email?
Written by
Jonny White
Updated over a week ago
Billing
How do Pre pay ticket credits work?
Unlock lower fees with Pre pay ticket credits.
Written by
Rhio
Updated over a week ago
How much does Ticket Tailor cost?
We always aim to offer the lowest fees in the industry and constantly check our prices against alternatives. We want your events to succeed.
Written by
Jonny White
Updated over a week ago
Is there a contract?
Written by
Jonny White
Updated over a week ago
I run a charity/not-for-profit organisation. Do I get a discount?
Written by
Jonny White
Updated over a week ago
What are the fees for using seating charts?
Written by
Jonny White
Updated over a week ago
How do I delete my account?
Written by
Jonny White
Updated over a week ago
Why is my event suspended?
Written by
Jonny White
Updated over a week ago
Where can I find my invoices?
Written by
Jonny White
Updated over a week ago
Do you have a yearly subscription?
No, we only have a monthly subscription at the moment.
Written by
Jonny White
Updated over a week ago
Promoting Your Events
Can I connect my Mailchimp account?
Written by
Jonny White
Updated over a week ago
Will my event show up on Google search?
Yes
Written by
Rhio
Updated over a week ago
Why can't I see my ticket buyers' emails in MailChimp?
Try these troubleshooting steps.
Written by
Rhio
Updated over a week ago
Can I connect my Squarespace site?
Written by
Jonny White
Updated over a week ago
Can I connect my WordPress page?
Written by
Jonny White
Updated over a week ago
Can I email all my attendees at once?
Written by
Jonny White
Updated over a week ago
Coronavirus advice
Coronavirus guidance for event organisers
Written by
Emily Coddington
Updated over a week ago
Coronavirus guidance for ticket buyers
Written by
Emily Coddington
Updated over a week ago