FAQs

Hello 👋

Written by Rhio
Updated over a week ago

Can Ticket Tailor handle large on-sales?

How our ticket queue helps to keep your event live under high demand.

Written by Rhio
Updated over a week ago

What do my event summary analytics mean?

Written by Rhio
Updated over a week ago

How can I set up an event with sliding-scale pricing?

Written by Rhio
Updated over a week ago

Why can't I see the map on my event page?

Common reasons why your map isn't displaying, or is showing the wrong location for your event.

Written by Rhio
Updated over a week ago

Can I edit the ticket quantity of one occurrence in a series?

Yes by using Overrides.

Written by Rhio
Updated over a week ago

Can I edit the ticket price of an occurrence in a series of recurring events?

Yes by using an Override.

Written by Rhio
Updated over a week ago

Can I sell raffle tickets using Ticket Tailor?

Selling tickets for a raffle, lottery or sweepstake is prohibited on Ticket Tailor.

Written by Rhio
Updated over a week ago

How can I share a draft event?

Learn how to send a link of your draft event to someone else for review before you publish it

Written by Emily Coddington
Updated over a week ago

Can I include a seating plan?

Written by Jonny White
Updated over a week ago

Does Ticket Tailor have an app for attendee check-in?

Written by Jonny White
Updated over a week ago

Can I use other ticket selling agencies at the same time?

Written by Jonny White
Updated over a week ago

Can I place a test order?

Written by Jonny White
Updated over a week ago

How do I set a limit to the quantity of tickets?

Guidance on how to set a maximum quantity of tickets.

Written by Jonny White
Updated over a week ago

How do I set a capacity limit across multiple tickets?

Limiting capacity across multiple tickets. e.g. family tickets.

Written by Jonny White
Updated over a week ago

Why are ticket buyers getting an error?

How to solve 'the account cannot currently make live charges' checkout message

Written by Rhio
Updated over a week ago

Why is my widget redirecting?

Written by Rhio
Updated over a week ago

How can I reconcile my payments with my ticket sales?

Tips to help you match your payout with your tickets.

Written by Rhio
Updated over a week ago

Why can't I see my PayPal orders in Ticket Tailor?

Written by Rhio
Updated over a week ago

How can my attendees make a donation?

Written by Jonny White
Updated over a week ago

How do I get paid for tickets sold?

Written by Jonny White
Updated over a week ago

How to set up Apple Pay for ticket sales

Written by Jonny White
Updated over a week ago

I am a ticket buyer. Can I get a refund on my tickets?

Information for ticket buyers

Written by Rhio
Updated over a week ago

How can I put tickets on hold?

How to put tickets aside for comps or VIPs

Written by Rhio
Updated over a week ago

Troubleshooting the Tazotix app

Tips on how to troubleshoot issues with your usage of the Tazotix app

Written by Emily Coddington
Updated over a week ago

How can I export my orders?

Written by Jonny White
Updated over a week ago

How do I change my box office link?

Written by Jonny White
Updated over a week ago

How can I unsubscribe?

Written by Rhio
Updated over a week ago

How can I remove the Ticket Tailor logo from my box office?

Written by Jonny White
Updated over a week ago

How do I change my contact details?

Written by Jonny White
Updated over a week ago

How do I change my password?

Written by Jonny White
Updated over a week ago

What will my tickets look like?

Written by Jonny White
Updated over a week ago

How do I edit my tickets / order confirmation email?

Written by Jonny White
Updated over a week ago

How do Pre pay ticket credits work?

Unlock lower fees with Pre pay ticket credits.

Written by Rhio
Updated over a week ago

How much does Ticket Tailor cost?

Written by Jonny White
Updated over a week ago

Is there a contract?

Written by Jonny White
Updated over a week ago

I run a charity/not-for-profit organisation. Do I get a discount?

Written by Jonny White
Updated over a week ago

What are the fees for using seating charts?

Written by Jonny White
Updated over a week ago

How do I delete my account?

Written by Jonny White
Updated over a week ago

Why is my event suspended?

Written by Jonny White
Updated over a week ago

Where can I find my invoices?

Written by Jonny White
Updated over a week ago

Do you have a yearly subscription?

No, we only have a monthly subscription at the moment.

Written by Jonny White
Updated over a week ago

Can I connect my Mailchimp account?

Written by Jonny White
Updated over a week ago

Can I connect my Squarespace site?

Written by Jonny White
Updated over a week ago

Can I connect my WordPress page?

Written by Jonny White
Updated over a week ago

Can I email all my attendees at once?

Written by Jonny White
Updated over a week ago