Creating your event and tickets

Help articles explaining how to set up an event and start selling tickets online.

57 articles in this collection
Written by Jonny White, Emily Coddington, and Rhio

Getting started with your first event

Getting started with Ticket Tailor

This tutorial will cover the Ticket Tailor basics. We have lots more detailed articles which you can search for in our help centre.

Written by Rhio
Updated over a week ago

How to Create an Event

Written by Jonny White
Updated over a week ago

How to Manage Ticket Types and Groups

Written by Jonny White
Updated over a week ago

How to edit your checkout form

Written by Jonny White
Updated over a week ago

How to Edit Your Order Confirmation Email

Written by Jonny White
Updated over a week ago

How to send email announcements to your ticket buyers

Learn how you can send automated emails to all tickets buyers, just people who purchased a certain ticket type or those on your waitlist.

Written by Jonny White
Updated over a week ago

How do I make my event live?

Written by Jonny White
Updated over a week ago

How do I edit the ticket types?

Written by Jonny White
Updated over a week ago

Recurring events and events with time-slots

How to create a recurring event with seasonal pricing and/or capacity

Summer holidays, weekends and staff availability might all affect how you want to sell tickets for your event or attraction.

Written by Rhio
Updated over a week ago

How to set up a recurring event with time slots

How to add an event with repeating dates or time slots, complete with a calendar view to optimise the check out experience.

Written by Rhio
Updated over a week ago

How can I manage my event occurrences?

Once your recurring event has been published, you may need to make some changes to your schedule.

Written by Rhio
Updated over a week ago

How to edit your occurrences

Use an Override to edit the price or number of available ticket types in a single occurrence or to create new types of occurrences.

Written by Rhio
Updated over a week ago

How can I assign different online streaming links to a recurring event?

How to send different hosting links to your online event.

Written by Rhio
Updated over a week ago

How can I change my events from the old dropdown to the new recurring events?

How to benefit from the new recurring event features without disrupting the experience for your ticket buyers.

Written by Rhio
Updated over a week ago

Add-ons

How to sell add-on products

Sell merchandise or non-ticket products in your box office to add to your attendee's experience

Written by Rhio
Updated over a week ago

How can I edit my Add-ons?

How to update and manage your non-ticket products.

Written by Rhio
Updated over a week ago

How can I report on my add-on sales?

Written by Rhio
Updated over a week ago

Online events

How to set up an online or virtual event

Written by Jonny White
Updated over a week ago

How do I send ticket buyers the link to join my online event?

Learn more about how to send your customers the registration (e.g. Zoom) link to join your event

Written by Emily Coddington
Updated over a week ago

Seating charts

Can I copy a seating chart?

You can copy and paste seating charts in your box office to create a similar chart.

Written by Rhio
Updated over a week ago

How to create a seating chart

Learn how to build a seating chart for your next event. You can include reserved seats, table layouts and even reserved booths.

Written by Jonny White
Updated over a week ago

How to create a seating chart with sections

Seating charts with sections work best for venues with over 1,000 seats like stadiums or arenas.

Written by Rhio
Updated over a week ago

Advanced event settings

Can I have a custom cookie banner on my event page? 🍪

Written by Rhio
Updated over a week ago

Can I change the picture on my event page?

Update the image, photo or picture on your event page.

Written by Jonny White
Updated over a week ago

How to collect attendee names

Written by Jonny White
Updated over a week ago

How to set up a waitlist for your event

Written by Jonny White
Updated over a week ago

Can I add a waitlist for all of my time slots in one day?

Written by Rhio
Updated over a week ago

How can I add a refund policy to my event?

Learn how to add terms and conditions or a refund policy to your checkout

Written by Emily Coddington
Updated over a week ago

How can I schedule my event to go live at a future date?

Learn how to set your events to go live at a certain date

Written by Emily Coddington
Updated over a week ago

How to take deposits

Ticket Tailor events can be created to break a payment down into multiple payments, for example, to take a deposit.

Written by Rhio
Updated over a week ago

Can my ticket buyers add my event to their calendar?

How to send an ‘add to calendar’ link to your attendees.

Written by Rhio
Updated over a week ago

How to copy an event

Learn how to copy a past or existing event.

Written by Rhio
Updated over a week ago

How can I create a private event URL?

You may want to alter your Ticket Tailor URL, to keep your event hidden, or to share it with your ticket buyers.

Written by Rhio
Updated over a week ago

How do I make my event private?

Written by Jonny White
Updated over a week ago

Advanced ticket settings

How do I limit the number of tickets purchased per order?

Add a ticket group to set a minimum and/or maximum allowed per order.

Written by Rhio
Updated over a week ago

Can I import tickets in bulk?

Yes! You can upload attendee information to your event, if you take orders in person, or market your event on other ticketing platforms.

Written by Rhio
Updated over a week ago

Can I hide tickets for my event?

Written by Rhio
Updated over a week ago

How to set up a ticket bundle

Use ticket bundles to sell a combination of ticket types at a specific price, e.g. for selling family tickets.

Written by Rhio
Updated over a week ago

How to add tickets which are visible to admin only

Set up ticket types which only your Ticket Tailor teammates can book

Written by Rhio
Updated over a week ago

Locked tickets

How to lock ticket types behind an access code or secret link

Written by Jonny White
Updated over a week ago

How to prevent spam ticket bookings with a CAPTCHA

Add a CAPTCHA challenge to your event to stop bots from booking tickets.

Written by Rhio
Updated over a week ago

How to show ticket buyers how many tickets are remaining

Add a ticket quantity counter to your event page so ticket buyers can see what's left.

Written by Jonny White
Updated over a week ago

How do I send invoices to my ticket buyers?

Written by Jonny White
Updated over a week ago

How do I send tickets as a PDF?

Written by Jonny White
Updated over a week ago

How can I reorder the ticket list?

Written by Jonny White
Updated over a week ago

How do I edit the currency for my event?

Sell tickets in over 20 currencies. From the British Pound to the Thai Baht, the US Dollar to the Danish Krone, we've got you covered.

Written by Jonny White
Updated over a week ago

Account and Box office settings

Why is my inactive box office getting deleted?

We delete inactive box offices for privacy reasons.

Written by Rhio
Updated over a week ago

Can you translate my event page?

Our translation tool is in beta.

Written by Rhio
Updated over a week ago

Can I pick my basket hold time?

Select the amount of time your customers can keep tickets held at checkout in your 'Settings'.

Written by Rhio
Updated over a week ago

How to customise your box office

Learn how to customize the look and feel of your event and order pages

Written by Jonny White
Updated over a week ago

How do I set the time zone for my event?

Written by Emily Coddington
Updated over a week ago

Where can I configure sales tax / VAT?

Written by Jonny White
Updated over a week ago

Can I add other users to my account?

Written by Jonny White
Updated over a week ago

How to add a Privacy Policy to your online box office

Written by Jonny White
Updated over a week ago

How to set up two-factor authentication (2FA)

Written by Jonny White
Updated over a week ago

Can my event time be displayed in the 24-hour clock format?

You can choose if you would like the time on all of your Ticket Tailor events to show in military time, or the 12 hours AM and PM format.

Written by Rhio
Updated over a week ago

How do I turn off email notifications for ticket orders?

Written by Jonny White
Updated over a week ago