Ticket Tailor

Jonny White

Rhio

Emily Coddington

Help articles explaining how to set up an event and start selling tickets online. 

🎟 Creating your event and tickets 

This tutorial will cover the Ticket Tailor basics. We have lots more detailed articles which you can search for in our help centre.

Getting started with Ticket Tailor

How to Create an Event

How to Manage Ticket Types and Groups

How to edit your checkout form

How to Edit Your Order Confirmation Email

Learn how you can send automated emails to all tickets buyers, just people who purchased a certain ticket type or those on your waitlist.

How to send email announcements to your ticket buyers

How do I make my event live?

How do I edit the ticket types?

Getting started with your first event

How to add an event with repeating dates or time slots, complete with a calendar view to optimise the check out experience.

How to set up a recurring event with time slots

Once your recurring event has been published, you may need to make some changes to your schedule.

How can I manage my event occurrences?

Use an Override to edit the price or number of available ticket types in a single occurrence or to create new types of occurrences.

How to edit your occurrences

How to send different hosting links to your online event.

How can I assign different online streaming links to a recurring event?

Summer holidays, weekends and staff availability might all affect how you want to sell tickets for your event or attraction.

How to create a recurring event with seasonal pricing and/or capacity

How to benefit from the new recurring event features without disrupting the experience for your ticket buyers.

How can I change my events from the old dropdown to the new recurring events?

Recurring events and events with time-slots

How to set up an online or virtual event

Learn more about how to send your customers the registration (e.g. Zoom) link to join your event

How do I send ticket buyers the link to join my online event?

How to run online events using Zoom and Ticket Tailor

Online events

Learn how to build a seating chart for your next event. You can include reserved seats, table layouts and even reserved booths.

How to create a seating chart

Seating charts with sections work best for venues with over 1,000 seats like stadiums or arenas.

How to create a seating chart with sections

You can copy and paste seating charts in your box office to create a similar chart.

Can I copy a seating chart?

Learn how to create social distancing rules for your seating chart.

How can I apply social distancing rulesets to my seating chart?

You can add and edit social distancing rulesets to live events.

Can I add a social distancing ruleset to a live event?

Seating charts

Can I reduce my occurrence capacity even if I've sold tickets?

How to collect attendee names

How to set up a waitlist for your event

Learn how to set your events to go live at a certain date

How can I schedule my event to go live at a future date?

Can I have a custom cookie banner on my event page? 🍪

Update the image, photo or picture on your event page.

Can I change the picture on my event page?

Can I add a waitlist for all of my time slots in one day?

Learn how to add terms and conditions or a refund policy to your checkout

How can I add a refund policy to my event?

Ticket Tailor events can be created to break a payment down into multiple payments, for example, to take a deposit.

How to take deposits

How to send an ‘add to calendar’ link to your attendees.

Can my ticket buyers add my event to their calendar?

Learn how to copy a past or existing event.

How to copy an event

You may want to alter your Ticket Tailor URL, to keep your event hidden, or to share it with your ticket buyers.

How can I create a private event URL?

How do I make my event private?

Advanced event settings

Add a ticket group to set a minimum and/or maximum allowed per order.

How do I limit the number of tickets purchased per order?

Use ticket bundles to sell a combination of ticket types at a specific price, e.g. for selling family tickets.

How to set up a ticket bundle

How to lock ticket types behind an access code or secret link

Locked tickets

Can I hide tickets for my event?

Set up ticket types which only your Ticket Tailor teammates can book

How to add tickets which are visible to admin only

Yes! You can upload attendee information to your event, if you take orders in person, or market your event on other ticketing platforms.

Can I import tickets in bulk?

Add a CAPTCHA challenge to your event to stop bots from booking tickets.

How to prevent spam ticket bookings with a CAPTCHA

Add a ticket quantity counter to your event page so ticket buyers can see what's left.

How to show ticket buyers how many tickets are remaining

How do I send invoices to my ticket buyers?

How do I send tickets as a PDF?

How can I reorder the ticket list?

Sell tickets in over 20 currencies. From the British Pound to the Thai Baht, the US Dollar to the Danish Krone, we've got you covered.

How do I edit the currency for my event?

Advanced ticket settings

Add a logo to your box office for extra branding.

How can I add a logo to my box office?

Learn how to customize the look and feel of your event and order pages

How to customise your box office

Select the amount of time your customers can keep tickets held at checkout in your 'Settings'.

Can I pick my basket hold time?

We delete inactive box offices for privacy reasons.

Why is my inactive box office getting deleted?

Can you translate my event page?

How do I set the time zone for my event?

Where can I configure sales tax / VAT?

Can I add other users to my account?

How to add a Privacy Policy to your online box office

How to set up two-factor authentication (2FA)

You can choose if you would like the time on all of your Ticket Tailor events to show in military time, or the 12 hours AM and PM format.