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π Creating your event and tickets
π Creating your event and tickets
Help articles explaining how to set up an event and start selling tickets online.
59 articles in this collection
Written by
Jonny White,
Emily Coddington,
and
Rhio
Getting started with your first event
Getting started with Ticket Tailor
This tutorial will cover the Ticket Tailor basics. We have lots more detailed articles which you can search for in our help centre.
Written by
Rhio
Updated over a week ago
How to Create an Event
Written by
Jonny White
Updated over a week ago
How to Manage Ticket Types and Groups
Written by
Jonny White
Updated over a week ago
How to edit your checkout form
Written by
Jonny White
Updated over a week ago
How to Edit Your Order Confirmation Email
Written by
Jonny White
Updated over a week ago
How to send email announcements to your ticket buyers
Learn how you can send automated emails to all tickets buyers, just people who purchased a certain ticket type or those on your waitlist.
Written by
Jonny White
Updated over a week ago
How do I make my event live?
Written by
Jonny White
Updated over a week ago
How do I edit the ticket types?
Written by
Jonny White
Updated over a week ago
Recurring events and events with time-slots
How to set up a recurring event with time slots
How to add an event with repeating dates or time slots, complete with a calendar view to optimise the check out experience.
Written by
Rhio
Updated over a week ago
How can I manage my event occurrences?
Once your recurring event has been published, you may need to make some changes to your schedule.
Written by
Rhio
Updated over a week ago
How to edit your occurrences
Use an Override to edit the price or number of available ticket types in a single occurrence or to create new types of occurrences.
Written by
Rhio
Updated over a week ago
How can I assign different online streaming links to a recurring event?
How to send different hosting links to your online event.
Written by
Rhio
Updated over a week ago
How to create a recurring event with seasonal pricing and/or capacity
Summer holidays, weekends and staff availability might all affect how you want to sell tickets for your event or attraction.
Written by
Rhio
Updated over a week ago
How can I change my events from the old dropdown to the new recurring events?
How to benefit from the new recurring event features without disrupting the experience for your ticket buyers.
Written by
Rhio
Updated over a week ago
Online events
How to set up an online or virtual event
Written by
Jonny White
Updated over a week ago
How do I send ticket buyers the link to join my online event?
Learn more about how to send your customers the registration (e.g. Zoom) link to join your event
Written by
Emily Coddington
Updated over a week ago
How to run online events using Zoom and Ticket Tailor
Written by
Jonny White
Updated over a week ago
Seating charts
How to create a seating chart
Learn how to build a seating chart for your next event. You can include reserved seats, table layouts and even reserved booths.
Written by
Jonny White
Updated over a week ago
How to create a seating chart with sections
Seating charts with sections work best for venues with over 1,000 seats like stadiums or arenas.
Written by
Rhio
Updated over a week ago
Can I copy a seating chart?
You can copy and paste seating charts in your box office to create a similar chart.
Written by
Rhio
Updated over a week ago
How can I apply social distancing rulesets to my seating chart?
Learn how to create social distancing rules for your seating chart.
Written by
Rhio
Updated over a week ago
Can I add a social distancing ruleset to a live event?
You can add and edit social distancing rulesets to live events.
Written by
Rhio
Updated over a week ago
Advanced event settings
Can I reduce my occurrence capacity even if I've sold tickets?
Yes!
Written by
Rhio
Updated over a week ago
How to collect attendee names
Written by
Jonny White
Updated over a week ago
How to set up a waitlist for your event
Written by
Jonny White
Updated over a week ago
How can I schedule my event to go live at a future date?
Learn how to set your events to go live at a certain date
Written by
Emily Coddington
Updated over a week ago
Can I have a custom cookie banner on my event page? πͺ
Written by
Rhio
Updated over a week ago
Can I change the picture on my event page?
Update the image, photo or picture on your event page.
Written by
Jonny White
Updated over a week ago
Can I add a waitlist for all of my time slots in one day?
Written by
Rhio
Updated over a week ago
How can I add a refund policy to my event?
Learn how to add terms and conditions or a refund policy to your checkout
Written by
Emily Coddington
Updated over a week ago
How to take deposits
Ticket Tailor events can be created to break a payment down into multiple payments, for example, to take a deposit.
Written by
Rhio
Updated over a week ago
Can my ticket buyers add my event to their calendar?
How to send an βadd to calendarβ link to your attendees.
Written by
Rhio
Updated over a week ago
How to copy an event
Learn how to copy a past or existing event.
Written by
Rhio
Updated over a week ago
How can I create a private event URL?
You may want to alter your Ticket Tailor URL, to keep your event hidden, or to share it with your ticket buyers.
Written by
Rhio
Updated over a week ago
How do I make my event private?
Written by
Jonny White
Updated over a week ago
Advanced ticket settings
How do I limit the number of tickets purchased per order?
Add a ticket group to set a minimum and/or maximum allowed per order.
Written by
Rhio
Updated over a week ago
How to set up a ticket bundle
Use ticket bundles to sell a combination of ticket types at a specific price, e.g. for selling family tickets.
Written by
Rhio
Updated over a week ago
Locked tickets
How to lock ticket types behind an access code or secret link
Written by
Jonny White
Updated over a week ago
Can I hide tickets for my event?
Written by
Rhio
Updated over a week ago
How to add tickets which are visible to admin only
Set up ticket types which only your Ticket Tailor teammates can book
Written by
Rhio
Updated over a week ago
Can I import tickets in bulk?
Yes! You can upload attendee information to your event, if you take orders in person, or market your event on other ticketing platforms.
Written by
Rhio
Updated over a week ago
How to prevent spam ticket bookings with a CAPTCHA
Add a CAPTCHA challenge to your event to stop bots from booking tickets.
Written by
Rhio
Updated over a week ago
How to show ticket buyers how many tickets are remaining
Add a ticket quantity counter to your event page so ticket buyers can see what's left.
Written by
Jonny White
Updated over a week ago
How do I send invoices to my ticket buyers?
Written by
Jonny White
Updated over a week ago
How do I send tickets as a PDF?
Written by
Jonny White
Updated over a week ago
How can I reorder the ticket list?
Written by
Jonny White
Updated over a week ago
How do I edit the currency for my event?
Sell tickets in over 20 currencies. From the British Pound to the Thai Baht, the US Dollar to the Danish Krone, we've got you covered.
Written by
Jonny White
Updated over a week ago
Account and Box office settings
How can I add a logo to my box office?
Add a logo to your box office for extra branding.
Written by
Rhio
Updated over a week ago
How to customise your box office
Learn how to customize the look and feel of your event and order pages
Written by
Jonny White
Updated over a week ago
Can I pick my basket hold time?
Select the amount of time your customers can keep tickets held at checkout in your 'Settings'.
Written by
Rhio
Updated over a week ago
Why is my inactive box office getting deleted?
We delete inactive box offices for privacy reasons.
Written by
Rhio
Updated over a week ago
Can you translate my event page?
Our translation tool is in beta.
Written by
Rhio
Updated over a week ago
How do I set the time zone for my event?
Written by
Emily Coddington
Updated over a week ago
Where can I configure sales tax / VAT?
Written by
Jonny White
Updated over a week ago
Can I add other users to my account?
Written by
Jonny White
Updated over a week ago
How to add a Privacy Policy to your online box office
Written by
Jonny White
Updated over a week ago
How to set up two-factor authentication (2FA)
Written by
Jonny White
Updated over a week ago
Can my event time be displayed in the 24-hour clock format?
You can choose if you would like the time on all of your Ticket Tailor events to show in military time, or the 12 hours AM and PM format.
Written by
Rhio
Updated over a week ago
How do I turn off email notifications for ticket orders?
Written by
Jonny White
Updated over a week ago