If your ticket buyer has lost their ticket or needs a new copy for any reason, you can resend their ticket to the address they used when they bought it. This will also resend any gift voucher or membership emails if they were part of the selected order.
How to resend a ticket
In the 'Orders' section of your dashboard, use the search box under 'Ticket orders' or the Event drop-down menu to find the event or individual attendee’s name. You can search by name, email, transaction ID or ticket code to make finding the order easier.
When you’ve found the order you want to resend, click anywhere in that row to open a pop-up showing the order details. Click the 'Resend' button.
In the next pop-up, confirm that you’d like to resend by clicking the 'Resend' button.
Clicking this will resend your event confirmation email, including any event information and ticket vouchers if you've added them.
💡 Things to note
If you want to send the ticket to another email address, you'll need to edit the order before clicking 'Resend ticket'. You can do this by clicking the 'Edit order' button in the 'Order details' pop-up.