Sometimes buyers of a specific ticket need information based on their ticket selection.
For example, if you're running a hybrid event, and you can buy an in-person ticket or an online ticket, your online ticket holders will need the streaming link, whilst the in-person attendees will need the venue details.
By adding conditional content to the bottom of your event confirmation email you can streamline your operations.
How to add conditional content:
Open the event where your have different ticket types on sale.
Head to 'Event confirmation' in the left-hand menu.
Scroll to the bottom of the page until you see a section called 'Conditional content'.
Click 'Add content'.
Use the checkbox to choose which ticket (or tickets) should get this information sent to them.
Enter your content, and save.
The conditional content will appear at the bottom of your event confirmation sent after these types of tickets are ordered.
You can repeat these steps if you need to send different information to the holders of other ticket types.
Things to note:
Conditional content will only be sent once per ticket type in the order, even if multiple tickets of the same type are bought in that order.
You can use conditional content alongside a 'global' or an 'event specific' order confirmation.