In the ‘Orders’ section of your dashboard, use the search box or the filters to generate a list of all of the orders you'd like to cancel or select specific orders using the checkboxes.
Use the 'Actions' dropdown to select 'Cancel'.
Enter the cancellation reason to send to your buyers (e.g. "Event cancelled").
Use the dropdown to choose if you want to refund your customers, and your preferred refund method.
No refund - this simply cancels the order and does not issue a refund.
Auto-refund to buyers via original payment method - this automatically refunds your customer via Stripe, PayPal or Square.
Refund to buyers via voucher - this issues a voucher to your customer which they can use to book another event in your box office.
Record refund outside of Ticket Tailor - select this option if you have refunded your customer manually (e.g. with cash) and you want this to reflect in your dashboard analytics.
Confirm your cancellation.
💡 Things to note:
You can't partially refund orders in bulk. If you want to partially refund orders, this needs to be done individually.