If one of your ticket holders gets in touch with you saying they haven't received your email broadcast, you can double-check in your dashboard.
How to check your Email broadcast recipients:
1. Head to your event, and then select 'Email broadcasts'.
2. Click on the email broadcast you want to check.
3. This will open a pop-up. At the top of the pop-up, click the number next to 'Recipients'. This will show you a list of everyone who got your email broadcast.
Some common troubleshooting:
Ask your ticket holder to check their spam folders if they can't see your email, and to add your contact email address to their 'safe senders' list.
Check if their order was placed after the email broadcast was sent.
If both of the above have been done, contact customer support within 10 days of sending the email broadcast to investigate further.