If one of your ticket holders gets in touch with you saying they haven't received your broadcast email, you can double-check in your dashboard.
How to check your broadcast recipients:
1. Head to your event, and then select 'Broadcasts'.
2. Click on the broadcast you want to check.
3. This will open a pop-up. At the top of the pop-up, click the number next to 'Recipients'. This will show you a list of everyone who got your broadcast email.
Some common troubleshooting:
Ask your ticket holder to check their spam folders if they can't see your email, and to add your contact email address to their 'safe senders' list.
Check if their order was placed after the broadcast was sent.
If both of the above have been done, contact customer support within 10 days of sending the broadcast to investigate further.