Cancel and refund a membership sold as a Product
Head to your 'Orders' tab and find the original customer order where they bought their membership.
Cancel the order and select your refund from the dropdown.
Read more detailed info about how to cancel or refund an order.
The order will be cancelled and the membership will be voided.
Void a membership
First, open your 'Memberships' tab.
Open the membership type that your customer has been issued.
Find your customer in the list of issued memberships. (Pressing 'ctrl' and 'f' or 'cmd' and 'f' on your keyboard can help you search for a name in a long list).
Click on the three dots next to their name, and click void.
Their membership will no longer be valid.
💡 If you void a membership this way, any order placed to purchase the membership will not be affected.
❓ Memberships can only be voided on an individual basis - you can't cancel a membership type, or bulk void memberships.