Ticket Tailor

When you cancel and refund an order, you have the option to <a href="https://help.tickettailor.com/en/articles/6026035-how-to-cancel-an-order-and-send-a-voucher" rel="nofollow noopener noreferrer" target="_blank">send the refund to your customer as a voucher</a> that they can spend on replacement tickets. 

💡 <a href="https://help.tickettailor.com/en/articles/4797311-how-can-i-create-voucher-codes" rel="nofollow noopener noreferrer" target="_blank">Looking for help with promotional voucher codes? Read this!</a>

To see a list of orders made using 'refund to voucher' codes: 

 Export your order report (either your Order report or Line item report)

1. The payment method is 'NO COST'
2. There is nothing in the 'Discount code' or 'Voucher code' column
3. There is a monetary amount in the 'Order value' column

1.  Export your order report (either your Order report or Line item report)
2. Filter to show orders where:
   1. The payment method is 'NO COST'
   2. There is nothing in the 'Discount code' or 'Voucher code' column
   3. There is a monetary amount in the 'Order value' column

❌ It is not currently possible to see a report of all issued but unspent vouchers sent as a refund. 

How can I report on all orders made using a refund to voucher code?

To see a list of orders made using 'refund to voucher' codes: