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How can I report on all orders made using a refund to voucher code?
How can I report on all orders made using a refund to voucher code?
Rhio avatar
Written by Rhio
Updated over a week ago

When you cancel and refund an order, you have the option to send the refund to your customer as a voucher that they can spend on replacement tickets.

To see a list of orders made using 'refund to voucher' codes:

  1. Export your order report (either your Order report or Line item report)

  2. Filter to show orders where:

    1. The payment method is 'NO COST'

    2. There is nothing in the 'Discount code' or 'Voucher code' column

    3. There is a monetary amount in the 'Order value' column

❌ It is not currently possible to see a report of all issued but unspent vouchers sent as a refund.

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