You can add your custom domain name to your box office to add a bit of professional polish.

For example, you could change your site from to

How to connect your domain name

1) Enable the feature from your billing page

  • 💡 If you are a White label user, custom domains are included, so you don't need to add it in.

2) Connect your custom domain to your Ticket Tailor account

To connect your domain name to ticket, you need to create a CNAME record.

(A records, IP or Apex/Naked domains will not work. Make sure you also forward your root domain to your CNAME domain too.)

  1. Log in to your Domain Name provider

  2. Go to Edit DNS (or something similar)

  3. Create a CNAME record as a subdomain in the format not a root domain (for example '')

  4. Check your Ticket Tailor dashboard for the 3 DNS records to which you need to point your domain to.

⌛️ It may take up to 24 hours for your custom domain to activate after completing these steps (it's usually a lot quicker!)

💡If you do not have a custom domain name, you can use any domain name service provider to set up a custom domain. However, if you’re looking for suggestions, we recommend GoDaddy as their admin interface is relatively easy to use.

Unable to connect your domain name?

If none of this makes sense, don’t worry connecting domain names is not always easy. Connecting your domain name to Ticket Tailor is out of our control, so if you need further help, we suggest speaking to a technical person you know or emailing your domain name provider support and sending this help page link.

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