At Ticket Tailor, we charge you based on 'usage'. For example, if you sell one £10 ticket, you would be charged one 'usage' fee. You can pay for usage in one of two ways.
Pay as you sell: you will be charged after usage is registered on your box office.
Pre pay: purchase usage credits in advance and unlock significant savings.
If you're Pre pay credits run out, you'll automatically be charged at the Pay as you sell rate for your next chargeable usage, without any disruption to your sales.
Free tickets issued on the platform are free (within fair usage limits).
How much does usage cost?
The price you pay for usage can be found by going to 'Box office settings' > 'Billing'.
When will I be charged?
Pre pay
If you pay via the 'Pre pay' option, then payment is taken upfront via credit/debit card.
You'll have the option to auto-renew monthly, when ticket credits are low (25 tickets or less remaining) or purchase on a one-off basis.
Pay as you sell
If you're taking payments via Stripe, your PAYG fee will be collected automatically at the point of sale.
If this fails to happen, an invoice will be generated and we'll charge our fees from your credit or debit card.
If you're using PayPal, Square or Offline payments to collect payments, we'll collect payment from your card.
You'll be charged as soon as you meet one of the below conditions:
On a monthly cycle (on the date stated in the 'Unbilled usage' section of your 'Billing' page).
Every 50 units of chargeable usage (e.g. after 50 ticket sales).
2 days after an event ends, if you don't have any more upcoming events.
What incurs chargeable usage?
This is how much usage will be charged for different features.
Feature | Chargeable usage | More info |
1 x Free ticket issued | 0 | Free tickets are free within fair usage.* |
1 x Donation taken | 0 | It's free to accept donations. |
1 x Paid ticket sold | 1 | If you sell 2 x tickets at £10 each, you'll be charged 2 usage. |
1 x Seated ticket reservation | 1 |
|
1 x Ticket issued via API (including free tickets) | 1 | All tickets issued via API will be charged 1 usage, regardless of the ticket value. |
1 x Product sale | 1 | If you have an order where you sell:
You'll be charged a total of 2 usage fees. |
1 x Imported tickets (including imported free tickets) | 1 | You'll be charged 1 usage for 1 imported ticket, regardless of the value of the imported ticket.
If you import 1 free ticket, you'll be charged 1 usage. |
1 x paid bundle | 1+ | If your bundle is paid, you'll be charged 1 usage for each ticket in your bundle.
If your bundle is free, you won't be charged for any of the tickets in the bundle (even if the tickets have a value when bought separately). |
1 x low-priced ticket (discretionary discounted pricing - please apply) | 0.5 | For tickets under £5/$5, you are eligible for our low pricing discount. We offer a 1/2 usage discount when your tickets or products are under £5/$5 (including booking fees/taxes). |
*Free tickets above fair usage | Please speak to customer support. | If you're running a very large free event, we may ask for a small payment per free ticket issued over your fair usage allowance. |
Other paid features
White label
We allow you to remove the Ticket Tailor logo from your checkout experience, and to connect your custom domain. If you'd like to White label your box office, this is billed separately to your usage.
White label is charged at the following rates:
GBP: £39 per month
USD: $49 per month
AUD: $69 per month
EUR: €45 per month
CAD: $69 per month
VAT is charged where applicable.
Custom domains
Custom domains are included in White label. If you want to use a custom domain without the White label experience it will cost:
GBP: £7 per month
USD: $8 per month
AUD: $12 per month
EUR: €8 per month
CAD: $10 per month
Paid integrations
You will be charged a monthly fee to connect to:
HubSpot
ActiveCampaign
Constant Contact
The price will be visible on your Connect Apps page, and once active, on your billing page.
Charges from payment methods
Online payment accounts (Stripe, PayPal and Square)
Online payment accounts will charge their own fees.
Offline payment methods
Additional charges from Offline payment methods will depend on the method you've set up. It's best to check directly with your Offline account.
Operator payment
You will be charged usage for any action outlined above when using Operator payment methods.
How orders can affect fees
Promo codes and vouchers
If a discount code is spent which reduces the ticket price to zero, you won't be charged usage.
If a voucher code is used as part of an order, you'll be charged usage for all tickets and products in the order, even if the order value has been reduced to zero.
Refunds and transfers
If you refund or cancel a ticket, you won't be refunded any ticket credits/PAYG fees to your account, as our service has still been used.
If you transfer an order, you won't be charged an additional usage fee.
If you refund an order to a voucher and the voucher is used to make a new booking, you won't be charged additional usage as long as the booking does not include any extra tickets or products.
Memberships
Creating and issuing memberships is free.
Tickets bought using membership discount will incur usual fees.
Selling a membership type as a product will incur the usual fees for product sales.
💡 Things to note
Learn how to sell your tickets for free by passing on your fees.
Learn how to issue complimentary tickets with no charges.
You can check your credit balance, and purchase Pre Pay credits from your billing page.
You can claim a great discount on all fees if you're a charity or non-profit — apply via your billing page.