Overview Analytics
You can find your Analytics in the ‘Overview’ section of your dashboard.
The revenue shown on your ‘Overview’ is the total amount of money you have taken for ticket and product sales and donations, minus any refunds, across all your events in your box office.
This includes any tax or booking fees you have added to the ticket price when setting up your ticket types.
This revenue figure is before any ticketing fees have been taken out.
Event summary Analytics
To view your Event summary analytics, find your event in the 'Events' section of your dashboard. Then click ‘Event summary’ in the left-hand menu.
The revenue shown on your ‘Event summary’ is the total amount of money you have taken for ticket and product sales and donations, minus any refunds, for your selected event.
This includes any tax or booking fees you have added to the ticket price when setting up your ticket types.
This revenue figure is before any ticketing fees have been taken out.
What happens to my revenue when I refund a ticket?
Refunding an order will automatically deduct the amount you’ve refunded from the revenue shown on your dashboard.
Cancelling a ticket, and issuing a refund as ‘Credit via voucher’ for your future events will not subtract the order amount from the revenue total, as you still have the money in your account.
What about non-refundable cancellations?
Cancelling an order without issuing a refund does not change the revenue amount.
Voiding a ticket does not change the revenue amount.
Transferring an order to an event does not affect your revenue total unless you have transferred an order to a more expensive event, and taken payment. Your revenue will increase based on the extra amount you've been paid.
When an order is transferred, the revenue stays recorded under the event where the payment was originally made. So, if you transfer an order to a new occurrence, the number of issued tickets for the new occurrence will go up, but the revenue won’t. The original event, however, will show more revenue than tickets issued.