When you set up your ticket types, you can add advanced settings to hide your ticket types. This is useful when you have some tickets that you don't want to sell online, for example, an allocation you want to set aside for your box office, or if you want to hide tickets before or after a certain time.

The following advanced settings could be preventing your tickets from being visible on your checkout:

  1. Ticket type status

  2. Tickets are hidden by date settings


Ticket type status

To check the status of an individual ticket type:

Screenshot showing the 'Show advanced settings' tickbox
  1. Head to 'Edit event and tickets' and scroll down to the 'Create ticket types' section.

  2. Click a ticket type.

  3. Click 'Advanced settings'.

  4. Under 'Status' look for one of the following:

Hidden

Access code required

Tickets are only available to admin

Display as sold out

Display as unavailable

Screenshot showing the ticket status dropdown

All of these statuses could stop your tickets from appearing on your event page or in your widget.


Tickets are hidden by date settings

On an individual level

To check if an individual ticket type is not on sale because of the current date:

  1. Head to 'Edit event and tickets' and scroll down to the 'Create ticket types' section.

  2. Click a ticket type.

  3. Click 'Advanced settings'.

  4. Make sure the boxes 'Hide until/after a set date and time' and 'Hide when sold out' are ticked or unticked depending on your preference.

On an event level

To check if all of your tickets are not on sale because of the current date:

  1. Head to 'Edit event and tickets' and scroll down to the 'Event settings' section.

  2. Click 'Advanced settings'.

  3. Make sure the 'Tickets become available/unavailable' dropdown sections reflect your preferences for your event.

Did this answer your question?