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Can I hide tickets for my event?

Yes, under 'Advanced settings' when setting up ticket types.

Rhio avatar
Written by Rhio
Updated this week

It may be useful to hide ticket types when you have some that you don't want to sell online β€” for example, those that'll be sold at the box office, or when you want to hide or reveal tickets after a certain time.

You can use the following advanced settings to stop tickets from being visible on your checkout:


Screenshot showing the 'Show advanced settings' tickbox

Using the Ticket type 'Status' to hide tickets

  • Head to 'Edit event and tickets' and scroll down to the 'Create ticket types' section.

  • Select a ticket type.

  • Click 'Show advanced settings'.

  • Under 'Status', look for one of the following:

    1. Hidden

    2. Access code required

    3. Display as sold out

    4. Display as unavailable

    5. Only visible to admin (read more)

      Screenshot showing the ticket status dropdown
  • All statuses except for 'On sale' will hide your tickets from your event page or your widget.


Using date settings to hide tickets

Using date settings to hide tickets for an individual ticket type

  • To edit the date settings for an individual ticket type, head to 'Edit event and tickets' and scroll down to the 'Create ticket types' section.

  • Select a ticket type.

  • Click 'Advanced settings'.

  • Make sure the boxes 'Hide until/after a set date and time' and 'Hide when sold out' are ticked or unticked depending on your preference.
    ​

    A screenshot showing the date settings for a ticket type.

Using date settings to hide tickets for all tickets

  • To adjust the date settings for all ticket types for an event, head to 'Edit event and tickets' and scroll down to the 'Event settings' section.

  • Click 'Advanced settings'.

  • Make sure the 'Tickets become available/unavailable' dropdown sections reflect your preferences for your event.

    A screenshot of the Event settings, point to the Advanced settings dropdown menu and highlighting the Tickets become available section.

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