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This tutorial will show you how to create a seating chart with sections (over multiple floors if you need it).
❓If you have a venue with fewer seats, we recommend our simple seating chart tutorial.
Quick seating chart set up checklist:
1) Draw your seating chart
2) Categorise and label your seats
3) Link your event to your seating chart
Match your seat size to your picture
Go to ‘Box office settings’ > ‘Manage’ > ‘Seating charts’. Then click on ‘Create new seating chart’ and choose 'New chart with sections'.
💡 If you don't have a picture of your seating chart, you can skip to the next section, to draw your venue freehand.
Upload your seating chart image to trace over.
Zoom into a section of your chart.
Click into the section and a seat will appear. Resize the seat so that it matches the seats in your picture. Click next.
Next, add extra seats so that you have drawn one whole row in the section.
You will be prompted to create a second row.
Click next and your seating chart will appear in your designer, ready to trace over.
Draw your sections
Click on the section tool in the left-hand menu of the seating chart designer.
Draw around the edges of each section of your venue, until you have drawn all of the sections.
💡 To save some time, you can duplicate, or copy and paste a section, if your venue has sections that are the same size and shape, using the buttons on the top right of the seating chart designer.
Add seats to your sections
Double-click into one of the sections you have created.
The left-hand menu options will change, to allow you to draw rows of seats.
Click your mouse where you want to start drawing your first seat, and then move it along the screen to create as many seats as you have in that section.
Repeat until you have added all of the seats in that section.
Repeat this process for every section in your seating chart.
💡 To save some time, you can duplicate, or copy and paste a section with seats, if your venue has sections that are the same size and shape. Do this using
the buttons on the top right of the seating chart designer.
Optional: add a new floor
If you want to add a 3D element to your seating chart, you can create multiple floors. However, it's perfectly ok to just use a 2D representation of your venue and skip this step.
In the bottom left of the seating chart designer, click the '+' to add a new floor.
You will see a shadow of the sections you have already created on the previous floor.
Create categories for your seating chart
Categories are used to link the seats on your seating charts to the ticket types you will be selling for your event. Think of a category as a collection of seats that have the same attributes and/or price.
💡 The names you chose for your categories will show to customers, so make sure they accurately describe what is for sale. For example, in a larger venue, you might have a ‘Stalls’ category and an ‘Upper circle’ category. Or, you might want to categorise accessible seats.
Double-click on a section.
Click on a seat.
Click on 'manage categories' from the right-hand menu.
Click on ‘Create a new category’ and give it a name – this name could be the same or similar to what your ticket types will be called. For example, if all seats will be sold at the same price, you might simply call it ‘Reserved seating’, or you might want the front four rows to be priced higher, and call categorise them as ‘Front rows’. Once you have entered the name, click the checkmark next to it to save it.
Repeat for all of your categories.
Label your seats and sections
Double-click on a section to open it and see the seats you have created.
Click on a row of seats.
Use the right-hand menu to label your seats as they appear in the venue.
The 'Section label' is the name of your section e.g. 'Balcony front' or 'A1'.
The row is the label at the end of each row. Usually A,B,C or 1,2,3 etc.
The seat label is the label assigned to that seat. Usually A,B,C or 1,2,3 etc.
⚠️ Seat names will appear to your buyers on their tickets, so it's recommended that you match the seats to the venue labels.
Use the preview tool to hover over individual seats to check they have the correct labels.
Preview your seating chart
When you think your seating chart is drawn, categorised and labelled, use the preview button on the top. right of the editor to hover over individual seats to check they have the correct labels.
Link your seating chart to your event
Go to ‘Events’ > ‘Add a new event’. Add the main details of your event.
Under ‘Create ticket types’, click on ‘Use seating chart’ on the right-hand side:
Select the seating chart you just created, and click ‘Save settings’.
You should see a new button appear called 'Add seated ticket type' which means your seating chart is connected to your event.
Assign prices to seats
Click on the new ‘Add seated ticket type’ button that has appeared in the ‘Create ticket types’ section:
Enter your ‘Ticket name’, ‘Price’ and ‘Quantity’ – note that the quantity must be at least the number of seats available under the categories selected in your chart.
Tick which seat category should have this price.
Your seats can have multiple tickets assigned to each category. For example, I might assign an 'Adult' ticket to my 'Stalls' seats, and then repeat the process to assign a 'Child' ticket to those same seats.
Repeat the above steps for each ticket type you want to sell.
❓If you have non-seated tickets available as well, for example standing tickets, you can add general admission ticket types, which will appear under your seating chart.
When you've added all of your ticket types, save your event!