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Why can't I see my ticket buyers' emails in MailChimp?
Why can't I see my ticket buyers' emails in MailChimp?

Try these troubleshooting steps.

Rhio avatar
Written by Rhio
Updated over a week ago

It can take up to 2 hours for a new ticket buyer to appear in your MailChimp account. If you're still not seeing emails in your account after this time, please check the below settings.

Check your account is connected

Head to 'Box office settings' > 'Connect Apps' > 'MailChimp' and check if there is a message confirming your box office is connected to your MailChimp account. If not, reconnect to MailChimp.

Check your double opt-in settings

Head to 'Box office settings' > 'Connect Apps' > 'MailChimp'

If the double opt-in setting is set to yes, it means that your mailing list subscribers have to confirm their sign-up before appearing on your list.

Check your required fields in MailChimp

We send the following fields to MailChimp: FNAME LNAME EVENT.

Please check your corresponding sign-up form in MailChimp matches, with no required fields selected except for email address.

❓Still having problems? Reach out to our support team, and check out MailChimp support too!

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