Depending on the popularity of your event, you may want to change the amount of time a ticket can be held in your customer's basket while they fill out the checkout form and pay.

You can change your settings to 'Relaxed' if you want your customers to be able to reserve tickets for a long time whilst adding checkout form details to their booking, or set an 'Aggressive' speed for busy on-sales and high profile events.

To change the length of time that tickets can be held in baskets, head to 'Box Office Settings'>'Basic settings' and select your timing from the dropdown.

💡 Our default basket timeout holds tickets between 7 to 30 minutes.