Can I pick my basket hold time?

Select the amount of time your customers can keep tickets held at checkout in your 'Box Office Settings'.

Rhio avatar
Written by Rhio
Updated over a week ago

Depending on the popularity of your event, you may want to change the amount of time a ticket can be held in your customer's basket while they fill out the checkout form and pay.

You can change your settings to 'Relaxed' if you want your customers to be able to reserve tickets for a long time whilst adding checkout form details to their booking, or set an 'Aggressive' speed for busy on-sales and high profile events.

How to edit basket timeout speeds

To change the length of time that tickets can be held in baskets, head to 'Box Office Settings'>'Basic settings' and select your timing from the dropdown.

๐Ÿ’ก Our default basket timeout holds tickets between 7 to 30 minutes.

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