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How can I edit my Products?

How to update and manage your non-ticket products.

Rhio avatar
Written by Rhio
Updated this week

To see all of the Products you're selling for all of the events in your box office, click on the 'Products' tab in the top menu bar. You can:

💡 Learn how to create products so you can include extra options, or upsell merch at your event.


Updating the quantity of your Products

  • To change the number of Products you're selling, click on the three dots next to the Products you'd like to increase or decrease, and then choose 'Edit'.

  • Using the 'Quantity' dropdown, select whether you'd like to set a quantity limit or sell an unlimited number of Products.

    • If you're limiting your Products, type the total quantity you'd like to sell (including your past sales). For example, if you've already sold 50 Products and you want to sell 100 in total, you'd type 100.

    • If you're changing from a limited to an unlimited quantity, select 'Unlimited'.

    • You can also increase or decrease your initial quantity, based on your stock levels.

      • If you've already started selling your Products, you'll need to edit the number you were already selling, so that the 'limit' number is the all-time total you want to sell.

        A screenshot of the Product Quantity settings, with an orange underline highlighting the corresponding text field to set your limit.
  • Click 'Update Products'.


Taking your Products off-sale

  • Click on the Products you'd like to remove from an event.

  • Scroll to the bottom of the Products editor and unselect the events where you no longer want the Products to be sold.

  • Click 'Update Products'.

    An arrow pointing to two unchecked option in the 'Update product' modal. The checkboxes are labelled "Sell this product in Store (without event tickets)" and "Upsell this product with events"

Adding your Products to new events or your Store

  • Ensure you've already created your event or updated your Store settings.

  • Click on the Products you'd like to sell.

  • Scroll to the bottom of the Products editor and select the events where you want to sell the Products, or tick the checkbox to sell them in your Store.

  • Click 'Update Products'.


Deleting your Products

  • Click on 'Products' in your top menu bar.

  • Click on the three dots next to the Products you wish to delete.

  • Click to delete your Products from your 'Manage Products' list and any future events.

    • Previously sold Products will still appear in your historic reports.


Duplicate your products

  • Select the three dots next to your product.

  • Choose duplicate from the options menu.

  • Edit any settings you need to, or simply choose 'Update product' to create your product.


Add a Variant

  • Open 'Advanced settings'.

  • Type your variation into the Variant field (e.g. Small).

  • Each variant should be created as a separate product while keeping the product name the same—only the variant should change. To save time, you can duplicate your product using the steps above, but changing only the contents of the Variant field.

A screenshot of the product variant setting, saying 'Small'

Reorder your Products

  • If you want to change the order your Products appear on checkout, you can drag and drop your Products so that your ticket buyers see them in a specific order.

    • If you have multiple Variants of a product, you'll need to reorder each to keep them adjacent in the list.

A screenshot of the 'Manage products' menu, highlighting the more actions menu where you can click and drag to rearrange the order they appear in at checkout.

💡 Things to note

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