Ticket Tailor

Things can change, and we've made it easy to postpone your event and inform your ticket buyers. 

How to postpone an event and continue selling tickets 

Inform your ticket buyers that your event details have changed by sending them a <a href="https://help.tickettailor.com/en/articles/2410288-how-to-send-email-announcements-to-your-ticket-buyers" rel="nofollow noopener noreferrer" target="_blank">broadcast</a>. 

Edit your event date and time, or if you are using a recurring event, <a href="https://help.tickettailor.com/en/articles/4618525-how-can-i-manage-my-event-occurrences" rel="nofollow noopener noreferrer" target="_blank">edit your occurrences</a>. 

1. Inform your ticket buyers that your event details have changed by sending them a <a href="https://help.tickettailor.com/en/articles/2410288-how-to-send-email-announcements-to-your-ticket-buyers" rel="nofollow noopener noreferrer" target="_blank">broadcast</a>. 
2. Edit your event date and time, or if you are using a recurring event, <a href="https://help.tickettailor.com/en/articles/4618525-how-can-i-manage-my-event-occurrences" rel="nofollow noopener noreferrer" target="_blank">edit your occurrences</a>. 
    


🎟 All of the tickets you sold for your previous event date will still be valid for the new date. 

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How to postpone an event and stop selling tickets 

Follow the steps to <a href="https://help.tickettailor.com/en/articles/3781082-how-to-cancel-an-event" rel="nofollow noopener noreferrer" target="_blank">cancel your event</a>. 

When you have a new date for your event, you can either:

1.  Publish your old event if you would like to honour old ticket purchases.
2. Create a new event with a new date to share with your ticket buyers. (If you do this, all attendees will need to purchase a new ticket).  

1. Inform your ticket buyers that your event details have changed by sending them a <a href="https://help.tickettailor.com/en/articles/2410288-how-to-send-email-announcements-to-your-ticket-buyers" rel="nofollow noopener noreferrer" target="_blank">broadcast</a>. 
2. Follow the steps to <a href="https://help.tickettailor.com/en/articles/3781082-how-to-cancel-an-event" rel="nofollow noopener noreferrer" target="_blank">cancel your event</a>. 
3. When you have a new date for your event, you can either:
   1.  Publish your old event if you would like to honour old ticket purchases.
   2. Create a new event with a new date to share with your ticket buyers. (If you do this, all attendees will need to purchase a new ticket).  