If you need to cancel a reservation, you have the option to issue a refund as a voucher for your future events.
How to cancel an order and send a voucher
From your ‘Orders’ page, open your order and click ‘Cancel order’.
Enter the cancellation reason you want to be sent to your customer.
From the first dropdown menu, select how much you want to refund.
Under 'Refund the order payment' select 'Credit to voucher'.
Select the expiry date when the voucher can be used, and whether or not you want to enable partial redemption (so that your customer can spend their voucher across multiple orders).
Select 'Cancel order'.
Your customer will get an email containing their voucher code which they can use to rebook another event in your box office.
An example customer email
Subject: Your order has been cancelled (807203)
Dear YOUR CUSTOMER'S NAME
Your order (ID# 807203) for the event Exhibition entry has been cancelled.
The reason given for cancellation is: YOUR CANCELLATION REASON
Your payment has been refunded to a voucher:
Voucher code: 26E8F5DF
Amount: 7.30 GBP
Valid until: Wed 11th Jan 2023
You can use this voucher to book again at YOUR BOX OFFICE LINK. After selecting your events, enter it in the box that says "Do you have a promo or voucher code?"