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Can I reduce my occurrence capacity even if I've sold tickets?

Yes!

Rhio avatar
Written by Rhio
Updated over 2 months ago

We understand that events might not always go to plan. If you've sold tickets to an occurrence in your series, you can update your capacity if you need to.


How to update occurrence capacity

  • You can adjust occurrence capacity using 'Overrides'.

  • If you've sold more tickets for an occurrence than your new override allows, your occurrence will show as 'oversold'

  • Ticket Tailor will allow you to assign an override to an occurrence where you're oversold. You'll see a warning when assigning the override to the occurrence.


What to do if you've oversold an occurrence

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