Can I reduce my occurrence capacity even if I've sold tickets?


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Written by Rhio
Updated over a week ago

We understand that events might not always go to plan.

How to update occurrence capacity

If you've sold tickets to an occurrence in your series, you can update your capacity if you need to, for example, due to government pandemic restrictions.

You can adjust occurrence capacity using 'Overrides'.

Can I reduce the capacity below what I've already sold?

Yes - if you've sold more tickets for an occurrence than your new override allows, your occurrence will show as 'oversold'

Ticket Tailor will allow you to assign an override to an occurrence where you are oversold.

You will see a warning when assigning the override to the occurrence.

What to do if I've oversold an occurrence?

It's up to you how to manage your orders!

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