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How to accept Gift Aid

Setting up your event ticketing to accept Gift Aid on donations or admission to charity property.

Rhio avatar
Written by Rhio
Updated over 4 months ago

If you're a UK-based charity, you may want to accept Gift Aid on your donations. We've made it simple to claim and report on Gift Aid if you're:

  • Running a charity event and claiming Gift Aid on donations.

  • Claiming Gift Aid on admittance to charity property.


How to add Gift Aid to your event

  1. Accept donations using your event page.

  2. Collect a Gift Aid declaration via your checkout form.

  3. Download a Gift Aid report from your 'Orders' page.


How to accept donations using your event page

How to claim Gift Aid on donations

  • Create your event and ticket types.

  • Under 'Edit event and tickets' scroll down to the 'Advanced event settings' and select the checkbox to 'Allow customers to make a donation'.

    • If you like, you can specify a 'Suggested donation amount' to encourage people to give generously.

  • Save your event.

  • To start claiming on your donations, in the left-hand menu, select 'Checkout form', to edit your checkout form.

  • In the 'Buyer only questions' select the 'Gift Aid declaration for donors'.

    • You can edit the standard Gift Aid declaration text if you need to. If not, just click save to add this to your form.

      A screenshot of the Gift aid buyer questions.
  • Save your custom question.

  • Your Gift Aid checkbox will now show on your checkout if a donation has been added by your ticket buyer.

    A screenshot of the checkout with the Gift Aid questions showing and it's been ticked.

How to claim Gift Aid on admittance to a charity property

  • Under 'Edit event and tickets' scroll down to 'Create ticket types'. Add all of your admission ticket types.

  • Next, add more ticket types that include your Gift Aid donation, for example:

    • General admission: £10 / Admission with Gift Aid: £11

    • General admission: £10 / Donate your entrance fee for an annual pass: £10

  • Save your event.

  • In the left-hand menu, select 'Checkout form', to edit your checkout form.

  • In the 'Buyer only questions' add an 'Address' question and set it as required.

  • In the 'Attendee questions' section, click 'Add an attendee question'.

  • Then select 'Terms and conditions agreement'.

    • Add the standard Gift Aid declaration text to the box, or write them yourselves.

  • Deselect the checkbox so that the answer is not required.

  • Tick the checkbox labelled 'This question only applies to some ticket types' and then select your donation ticket or annual pass.

  • Save your custom question.


How to download a Gift Aid report from your orders page

  • If you want to see which ticketed donations have added Gift Aid, you can download an order report from your 'Orders' tab.

  • It's really easy to filter your report to get exactly the information you need for your Gift Aid claim.

  • Read a step-by-step guide to exploring order information relevant to Gift Aid.


💡 Things to note

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