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How can I mark a 'Pending' payment as complete?
How can I mark a 'Pending' payment as complete?
Rhio avatar
Written by Rhio
Updated over a week ago

Once you have received payment for a pending order you can manually mark the payment as complete, so that your Ticket Tailor 'Orders' dashboard is the source of truth for your ticket sales.

To mark a payment as complete:

  • Open your 'Orders' dashboard.

  • Filter the page by selecting 'Pending orders' from the 'Order status' dropdown.

  • Click on the order ID, to open the full order information.

  • Click the button that says 'Confirm payment received'.

  • Optional: Add a transaction ID to identify the payment source.
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    Screenshot showing an offline payment being confirmed.

Your order will now show as paid in your 'Orders' dashboard, your reports and on the check-in app.

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