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How can I mark a 'Pending' payment as complete?

Open the order from the 'Orders' tab, and click 'Confirm payment received'.

Rhio avatar
Written by Rhio
Updated over 3 months ago

Once you've received payment for a pending order, you can manually mark the payment as complete so that your Ticket Tailor 'Orders' dashboard is the source of truth for your ticket sales.


Screenshot showing an offline payment being confirmed.

How to mark a payment as complete

  • Open the 'Orders' tab from your box office.

  • Filter the page by selecting 'Pending orders' from the 'Order status' dropdown.

  • Click on the order ID to open the full order information.

  • Click the button that says 'Confirm payment received'.

  • Optional: Add a transaction ID to identify the payment source.

  • Your order will now show as paid in your 'Orders' dashboard, your reports and on the check-in app.

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