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How to check in your attendees with the Check-in app at your event

A comprehensive guide to checking in your ticket buyers with the Ticket Tailor Check-in app.

Rhio avatar
Written by Rhio
Updated over 3 months ago

The Ticket Tailor Check-in app allows you to check in your attendees at your event from your enabled device (like a smartphone or tablet). You can check in attendees by scanning tickets or searching for them on the doorlist.

Download the Check-in app:


šŸ’” Before your event, ensure you've configured the Check-in app on your check-in device (such as your smartphone or tablet).


During your event


Open the Check-in app

  1. Make sure you have a good internet connection at the check-in areas of your event so that the app syncs with the other devices being used.

  2. As people arrive, have the applicable event open and selected on the check-in app.

  3. Select ā€˜Scanner’ at the bottom of the app and ensure you can see the camera working.

    A screenshot from the Ticket Tailor check-in app showing how to navigate to the scanner tool.

Scan tickets and check-in attendees

  • Point the square directly over the QR code displayed on the attendee's phone.

    • A green banner indicates the ticket is valid and has been successfully checked in.

    • A red banner with ā€œThis ticket has already been checked inā€ means that the ticket has already been used - you can click the red banner to see when they were checked in and by which scanner.

    • A red banner with ā€œInvalid codeā€ means that the QR code is not recognised - and usually means it is for another event or they bought the ticket after the device was synced.

      A screenshot of the Check-in app showing the Scanner view.

Search for check-in information

You can also check people in using the search feature by selecting the grey tick next to their name so that it turns green.

  1. Select ā€˜Doorlist’ at the bottom of the app to filter and lookup attendee information.

  2. Click the ā€˜Search’ icon to find a specific buyer name, attendee name or ticket code.

  3. Click the ā€˜Filter’ icon to show a specific ticket type, checked in/remaining tickets, or to sort tickets.

    A screenshot from the Ticket Tailor Check-in app showing the list of Doorlist options.


Check people out

  1. Either scan the QR code or search for the order to find the relevant ticket.

    1. If you scanned the ticket, click on the red bar that tells you they are checked in to take you to the next screen.

  2. Select the green check box by their name. This will turn the tick grey and indicate that they are now checked out of the event.

  3. Re-selecting the grey check box will turn it green and check them back in again.


End your session

  1. After you have finished checking people in and out of your event, click on the profile icon from the home screen.

  2. Click ā€˜Log out ā€˜.


šŸ’” Things to note

  • You can view your live check-in data during your event, as your device(s) will continue to sync over a stable internet connection.

  • If you're using the app in a dark environment, you can enable flash on the top left of the screen to illuminate the QR code better.

  • If an attendee’s ticket is not registering or they have questions about their order, searching for their name or ticket code is a good way to quickly find out more information.

  • You'll only be able to see up to two weeks' worth of past event data in the app to keep it performing well. You can see all historic event data from your Ticket Tailor dashboard.
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