After you've used the check-in app to manage your event attendance, you can view and export your check-in data.
You can see your real-time data in your check-in app, via your event overview and event reports, and for individual orders.
đĄ Learn how to configure the check-in app for quick ticket scanning at your event.
How to view your check-in data
View your check-ins in the check-in app
Open the check-in app
Select your desired event.
Click âdashboardâ.
You'll see the check-in count at the top of the screen.
View your check-ins from the event overview
Navigate to your event, by clicking âeventsâ and selecting your event to see the overview.
You'll see the check-in count at the top of the screen.
'Checked in' counts the number of tickets currently checked in. 'Attended' counts the all time number of people checked in. If there is a difference between the number of people checked in and number of people attended, this is because some of the attendees were checked in, then checked out afterwards.
View an event report for check-ins
To drill down into your check-ins in more detail, head to your event page, and choose 'Event reports' in the side menu.
Select the 'Check-in report' to view a filterable report of check-ins over time and by device.
View an attendeeâs check-in history
Navigate to âOrdersâ.
Click on an order and scroll down to see if the attendee is checked in.
Click on the ticket code to view the check-in history.
How to export your check-in data
Navigate to âOrdersâ.
Filter your orders, or select the orders you want to export using the checkboxes.
Click 'Actions' and then âExport ordersâ.
Ensure you select the checkbox that exports check-in data
'Tickets checked in' under âOverview details to include in the report', or âChecked inâ under âTicket detailsâ in a line item report).
đĄ Things to note
The app will work and scan tickets without an internet connection. However, it can't sync check-ins between devices or download the latest ticket updates when not connected to the internet.
This means that, when not connected, the same ticket could be scanned successfully by two different devices, and your ticket counts might be different between apps and your dashboard until your app syncs again.
We recommend using the app with stable internet access.
You'll only be able to see up to two weeks' worth of past event data in the app to keep it performing well. You can see all historic event data from your Ticket Tailor dashboard.