How to prevent spam ticket bookings with a CAPTCHA

Add a CAPTCHA challenge to your event to stop bots from booking tickets.

Rhio avatar
Written by Rhio
Updated over a week ago

If you are organising a free event or are using offline payments, and would like to discourage bots from making bookings, you can add a CAPTCHA challenge to your event checkout.

The CAPTCHA will add a verification step that ensures you have a human customer selecting tickets.

To enable this:

  • Navigate to your ‘Settings’ tab.

  • Under ‘basic settings’ select the checkbox marked ‘Always show a CAPTCHA challenge when payment details aren't required’.

  • Then click the ‘Save’ button at the bottom of the page.

Please note: Even if this box is not selected, the CAPTCHA may sometimes show automatically to customers booking tickets to free events, as an added Ticket Tailor security measure.

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