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How can I edit my voucher codes?

How to change an existing voucher code.

Rhio avatar
Written by Rhio
Updated over 3 months ago

Once you've created your voucher codes in Ticket Tailor, you can make some changes to them. You can edit:

  • The value of the voucher code.

  • The applicable events the code can be used on.

  • The expiration date of the voucher code.

  • The validity of the voucher code (voiding).

You can also delete a voucher code you no longer want in your dashboard.

πŸ’‘If you're looking for more information on how to create voucher codes, please see this help article.


How to make changes to your batch of voucher codes

  • From 'Promote' click on 'Voucher codes' in the left-hand menu.

  • Click the batch of voucher codes you wish to update from under the 'Promo voucher codes' tab.

  • Click 'Edit batch of voucher codes'.

  • Make the changes you want to apply to your voucher codes.

  • When you're finished making changes, click 'Update voucher codes'.


How to void a voucher code within a batch

  • To mark a voucher code as void so that it can no longer be redeemed, go to 'Promote' and click on the 'Voucher codes' tab.

  • Click on the name of the batch containing the code you want to void.

  • Scroll down to the box called 'Voucher codes'

  • Find the code you want to invalidate, and click the VOID button next to it.

    A screenshot with an orange circle around a 'VOID' button

How to delete a batch of voucher codes

  • To delete a batch of voucher codes go to 'Promote' and click on 'Voucher codes' in the left-hand menu.

  • Click the 'Delete voucher codes' button and confirm.

    A screenshot with an arrow pointing to the 'Delete voucher codes' button
  • Once deleted, the batch of voucher codes are voided if they've not been used.

  • For spent vouchers, the used vouchers will show as a line item on the individual order breakdown, even if the batch the code was in got deleted.


πŸ’‘ Things to note

  • You can't update the 'partial redemption' setting once you've created a batch of voucher codes. If you want to change this, the best solution is to delete and recreate your voucher codes.

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