Occasionally, you may receive a PayPal notification of payment but not an order confirmation from Ticket Tailor.
This can occur if Ticket Tailor fails to receive a notification from PayPal stating that a purchase was made (usually this happens automatically).
To troubleshoot this:
Log in to your PayPal account and click on the Profile link, and then click Profile and Settings
- In the left-hand side, select "My Selling Preferences."
- In the list, you'll find "Instant Payment Notifications."
- Make sure IPN is enabled.
- PayPal sometimes asks people to enter a URL. For this, you can use https://www.tickettailor.com/ipn
If you are still having trouble, feel free to reach out to our support team.