Pre pay ticket credits allow you to pay lower fees per ticket sold by purchasing credits upfront. These credits can be used for an unlimited time period.
How is credit usage calculated?
1 paid for ticket sold | 1 ticket credit |
1 paid for ticket, sold using seating chart | 2 ticket credits |
1 Product sold | 1 ticket credit |
1 free ticket issued | 0 ticket credits |
1 free ticket issued, using seating charts | 1 ticket credit |
1 ticket imported | 1 ticket credit |
Once you purchase a quantity of ticket credits, they'll be added to your credit balance. All tickets sold will be offset against this balance until your balance reaches zero - at which point you'll transition to Pay as you go pricing.
To avoid accidentally moving to PAYG pricing, we offer Event Creators the chance to auto-renew ticket credits. This can happen either on a monthly basis or when ticket credits run low (25 or less).
You can check your credit balance and Pre pay pricing from 'Box office settings' > 'Billing'.
💡 Things to note
Ticket credits do not cover payment processing fees, so you'll still need to pay these to Stripe or PayPal or Square.