Pre pay ticket credits allow you to pay lower fees per ticket sold by purchasing credits upfront. These credits can be used for an unlimited time period.
How is credit usage calculated?
1 ticket sold | 1 ticket credit |
1 ticket sold using seating chart | 2 ticket credits |
1 product sold | 1 ticket credit |
1 free ticket issued | 0 ticket credits |
1 free ticket issued, using seating charts | 1 ticket credit |
1 ticket imported | 1 ticket credit |
Once you purchase ticket credits, they'll be added to your credit balance. All tickets sold will be offset against this balance until your balance reaches zero - at which point you'll move to Pay as you go pricing.
To avoid accidentally moving to PAYG pricing, we offer Event Creators the chance to auto-renew ticket credits.
This can happen either on a monthly basis or when ticket credits run low (25 or less).
You can check your credit balance and Pre pay pricing from 'Box office settings' > 'Billing'.
💡 Things to note
Ticket credits don't cover payment processing fees, so you'll still need to pay these to Stripe, PayPal, or Square.