From your event overview, you should see an ‘Occurrences’ button in the left hand side menu.

Clicking this, takes you to the page where you can manage your event dates and times.

Adding occurrences

If you are extending your event (congratulations 🎉!), you can easily add additional single, or repeating, occurrences using the buttons you used when you set up your event.

Changing the time of a specific occurrence

If you have to reschedule the date or time of one specific occurrence in an event series, first locate the event in the list.

Click the more actions button, and click ‘Edit’:

When you have made the changes to your event, click save.

( 💡 If you want to inform your ticket buyer of the event change, you can send them a broadcast).

Hiding your occurrence

For one event in your series, you may want to hide it, for example due to a corporate booking, or because that date and time can no longer go ahead.

To do this, click the more actions button next to your occurrence, and select ‘set hidden’. Then select ‘Confirm’.

(Your occurrence will still show in your dashboard list, but with the ‘hidden’ icon next to it, and your ticket buyers will no longer be able to see it on your box office).

Setting your occurrence as unavailable

If you have previously been selling an occurrence, but it is no longer available, you can make this known to your ticket buyers by setting the occurrence as unavailable.

To do this, click the more actions button next to your occurrence, and select ‘Set unavailable’. Then select ‘Confirm’.

(Your occurrence will still show in your dashboard list, but with the ‘unavailable’ icon next to it, and your ticket buyers will no longer be able to book tickets for this occurrence).

Other things to note:

To reverse any of these steps, select the more actions button again, and reverse the changes.

You can also set occurrences as visible, hidden, available, unavailable and delete occurrences in bulk, by selecting the checkboxes next to the occurrence, and then using the buttons that appear at the top of your screen.

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