The simplest way to add a refund policy to your event is to make use of our 'Terms and conditions agreement' feature, which is part of the Checkout form. If you choose to set it up, your ticket buyers will have to confirm they've read your terms (which can include your refund policy) at the point of checkout.
How to set up your 'Terms and conditions agreement'
Once you've set up your event, click on ‘Checkout form’ under the Edit section on the left-hand side menu.
You’ll need to decide if you want your 'Terms and Conditions' to be part of the checkout process for just this one event, or for all events under your Ticket Tailor Box office' (if you have multiple events).
Click 'Add buyer question', then select 'Terms and conditions agreement' from the 'What kind of response do you want?' drop-down.
Adjust the question or statement your ticket buyers will have to agree to, and use the editor to add your terms and conditions/refund policy.
You can check the box for 'Expand terms' so that the full policy will appear on the checkout form without your ticket buyers needing to click anything.
Click 'Save custom question'.
