Our email confirmations for online events automatically include a link to a holding page, which redirects to your event link. There's lots of flexibility on when you publish your link, as well as the look and feel of your emails. This help article will walk you through how to set up your online event confirmation emails and explain how the online event link feature works.
How to send your online event link to ticket buyers
When you create your online event, make sure you check the 'This is an online event' box.
Save your event.
From the 'Event summary', click 'Online event links' in the left hand side menu.
You should see a field in which you can add the online event link — this will be sent to your customers in their confirmation email.
If it's ready, this is also where you will add your joining link. If you don't have it yet, don't worry! You can add it closer to the event.
Once you've saved your online event, your event confirmation email will be set to the online version of the template.
By default, this will include the 'Online event link' placeholder, which is a link to a holding page that redirects to your event link if you have added it.
If you've not added it, a message will display informing the customer that the event hasn't started yet.
How to update your Order confirmation email
To make any edits to your order confirmation email for your customers, click on 'Event confirmation' on the left-hand side menu.
In the editor, you'll see the 'Online event link' placeholder.
When your customers place their order, this is what their email confirmation will look like.
Whether or not you've entered in your link at the event creation stage, the event link will act as a holding page for your event.
If you've entered a link, the holding page will automatically redirect to your online event link at the event start time you've added on Ticket Tailor.
If you'd prefer to not use this feature, you can delete the 'Online event link' placeholder from your email confirmation and replace it with your direct link or desired text.