In response to the current situation we are making Ticket Tailor free to use for all online events until 31st December 2020.

How do I claim this offer?
When creating your event, check the 'This is an online event' box:

This will ensure that you won't be charged for any events you sell that are hosted on an online platform.

What is an online event?
An online event is an event that takes place in a virtual environment, this can include anything from a workshop hosted on a webinar platform, through to a yoga class hosted on Zoom. Any event where your attendees have to join via the internet is considered online.

What if I'm selling items online that I would usually sell in a shop?
Since this is not an online event as per the description above, this unfortunately would not qualify for the offer.

Do I still have to pay Stripe/Paypal fees?
Stripe and Paypal charge small fees for processing the payments your ticket buyers make. Unfortunately, we have no control over these fees so they will still be applied to all transactions.

Why am I being asked to enter my card details before I set my event live?
This is part of our standard set-up, you won't be charged anything on your card for using Ticket Tailor for your online event.

Did this answer your question?