Categories are used to link the seats on your seating charts to the ticket types you'll be selling for your event. You can think of a category as a collection of seats that have the same attributes and/or price.
Each seat can only have one category, but you can assign multiple ticket types (with different price points) to each seat.
For example, you could sell a seat with an 'Orchestra' category, but have the option of an 'Adult' or 'Child' ticket type linked to that seat.
The names you choose for your categories will show on the seating chart when customers place their orders, so make sure they accurately describe what's for sale.
For example, in a larger venue, you might have a ‘Stalls’ category and an ‘Upper circle’ category. Or, you might want to use it to designate accessible seats.
How to create seating chart categories
Click on ‘Create a new category’ and give it a name — this could be the same or similar to what your ticket types will be called, or the name of that area in the venue.
For example, if all seats will be sold at the same price, you might simply call it 'Reserved seating'. Or, if you want the front four rows to be priced higher, you can categorise them as ‘Front rows’. Once you've entered the name, click the checkmark to save it.
To apply a category to a seat in your chart, click on the seat and, using the right hand menu, choose the correct label from the 'Category' section. You’ll know it’s been applied because the seats will change colour to match the category.
Next, repeat the process for any remaining uncategorised seats.
You'll then see on the right hand side if there are any errors or seats that are missing labels. If everything is green, you’re all set!
