If you've chosen to use PayPal as your payment processor for your Ticket Tailor Box office, you'll need to make sure that you've set up a PayPal account for your ticket money to be paid in to.
A completed PayPal set up asks you to verify your identity.
💡 If you have any questions about accessing ticket money from your PayPal account, please get in touch with PayPal Customer Support.
How to set up your PayPal account to get paid for your tickets
When you set up your PayPal account, make sure to verify your identity from the Confirm your Identity page.
PayPal will typically ask for a copy of your government-issued ID, and a proof of address issued within the past 12 months.
You can take photos of them with your phone and upload them to PayPal directly.
PayPal usually reviews your documents within 2 working days.
If you're using a new PayPal account, you might find that PayPal will hold the initial payments you receive for up to 21 days. (This is a common industry practice to cover potential complaints, and is ultimately decided by PayPal).
If you want to review payments that are on hold from your Ticket Tailor Box office sales, log in to your PayPal account and click 'Know your options' under your PayPal balance.
As you start to build a positive selling history with PayPal and confirm your identity, you should get access to your money faster.